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Ron Craft Chevrolet

(639 reviews)
Visit Ron Craft Chevrolet
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (888) 214-3181 (888) 214-3181
Used (877) 851-7190 (877) 851-7190
Service (866) 209-4678 (866) 209-4678

Reviews

(639 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ron Craft Chevrolet from DealerRater.

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Great experience

Dalton Sheffield was my salesperson he was very professional, answered all of my questions and concerns. I would definitely buy another car from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Amazing

I had a scheduled appointment with Dalton Sheffield and when I arrived I was met with a very warm smile and a very strong handshake. We sat down for a moment and discussed what I was looking for and the price range and within 10 minutes Dalton drove around a truck and we went for a test drive. He nailed it. The perfect truck for me. I cannot say enough about this young mans mannerisms. I have bought several cars in the past and I must say that this was probably the most professional sales person and the most pleasant purchasing experience. Along on this great adventure I also had my daughter and my two-year-old grandson which after the first 15 minutes was no longer glad to be there. While working the deal Dalton also entertain the baby and never missed a beat. One of the things that really stood out to me was the fact that he focused on me as his customer, but as his only customer he greeted and smile to other people that approached him but he worked my deal I was his priority at that time. Another thing that I found very awesome was the general manager of the dealership actually come out and greeted me asked me if everything was going OK and was so sincere and making sure that everything was going smoothly, that was a first for me. I could ramble on about how awesome my experience with Ron craft and as Dalton Sheffield as my sales person but I’m going to sum it by saying that Ron craft has my business and as long as Dalton Sheffield is selling vehicles I’ll never go anywhere else or buy from anyone else. Ron craft rocks and so does Dalton Sheffield! Thank you Dalton Sheffield and Ron Craft!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service Advisor David very rude..

Not a place to service your vehicle..The department only services vehicles they want.Very rude service advisor..The type of person that what ever question you ask is no..can?t,we are backed up..no time to service it.Thank you David Elizondo you are so inpatient with customers next time treat customers better not rude.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are sorry to hear about your experience and our GM, Robert Neal, would like the opportunity to speak with you in more detail. Please reach out to Robert directly at 281-421-3800. Thanks for leaving your feedback and have a great day!

Great service

These guys and gals are awesome I am from corpus and In the area for work these people made me feel like family and they did everything possible to get my truck back to me asap!!! I will definitely use them if I need to again and I have already started to spread the work to co-workers about how satisfied I am with the service department keep up the great work y'all are awesome!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Worst Chevy Dealer Ever

Worst experience I have ever had at a dealership!!! The sales department took days to respond to an inquiry. When they didn't have the car I wanted offered to look around and see if they could find one...again it took days to get an answer. Finally said they could order one and had me come in to make sure I got everything I wanted. Arrived at the agreed upon time but was made to wait almost fifteen minutes before the salesman made an appearance. First question out of the salesman's mouth was financing and money. Get the car built the way I like it and he goes to talk to someone about the pricing. Comes back and wants me to pay sticker. I think I literally laughed out loud at this point as I was both tickled and infuriated at the insulting offer. Being a Baytown native I now know why Ron Craft earned the nickname "Ron Shaft" when I was younger. I wouldn't buy a go kart from these people let alone a car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We are sorry to hear that you didn't have the best experience with our sales staff but we assure you that we strive to provide the best service and best prices possible! We thank you for leaving your feedback and hope that you'll give us a second chance. Have a great day!

Worst customer service. Will never go back.

Went in for a couple repairs on my 2016 Z06. They took care of one of the issues. The second, the manger told me "if you would have bought the car from us we would have took care of it for you"... so I took my car to a Chevrolet dealer in clear lake( not the dealer I bought the car from) , they took care me no questions asked. I will never go back to Ron Craft in Baytown, even if it's the closest dealer ship to me.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Erik, we are sorry to hear that your appointment didn't go as expected but we assure you that we are here to provide the best service possible. Our GM, Bobby Neal, would like the opportunity to speak with you in more detail about your experience. Please reach out to Bobby directly at 281-421-3800. Have a great day!

Service

Went in to get my vehicle serviced, Mike was fast, friendly and kept me up to date. He is now my go to guy when I need Service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fast friendly service

Mike C in service helped me get in and out in timely manner. Very friendly and informative. Will be coming back to see him in the

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My sons truck 2014 chevy

My son bought a used chevy truck. They have had it in the shop twice and a total of 8 weeks. He has owed the truck for 12 weeks. All it needs is bushing. He bought the bumper to bumper warranty. They will not return calls. They have done nothing but give us the run around. Never will do business with this DEALERSHIP again. Tried to do business with them before had problems then on a trade in. Ended up walking out then. Oh by the way. They still have the truck right now.. Wonder if they will fix it now. Probably NOT.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Review

I keep going back because of the service. Even though my warranty is up, I still am a client.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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