Five Star Car and Truck LLC

4.0 out of 5 4.0
Rectangle 48
Sales 10:00 AM - 7:00 PM

Five Star Car and Truck LLC Hours

Sales

Monday

10:00 AM - 7:00 PM

Tuesday

10:00 AM - 7:00 PM

Wednesday

10:00 AM - 7:00 PM

Thursday

10:00 AM - 7:00 PM

Friday

10:00 AM - 7:00 PM

Saturday

12:00 PM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2012

At Five Star Car and Truck we have the expertise and selection to match your budget with the vehicle you're looking for.

...

Our friendly, knowledgeable staff will work with you to secure financing, locate the right vehicle, and get you on the road. Look through our entire inventory of quality pre-owned cars, trucks, SUVs, motorcycles, ATVs and more right here on our website.

"Five Star Car and Truck where quality is without question"

Reviews

4.0 out of 5 4.0
23 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    June 18, 2019

    Please be careful when you are trying to purchase a vehicle here. My experience went from pleasant to unpleasant. I got approved for a vehicle, went to... test drive the vehicle on a Saturday and was told by Maria that the banks were closed and I would have to wait until that Monday to purchase the vehicle. She also told me that she would gather the numbers and give me a call on Monday. Monday comes around and no phone call or email from Maria. So I emailed and called her and still no response. Got a phone call from Chris later that evening telling me that Maria went home early and someone came in that morning to purchase the vehicle cash. "Finally" got a email from Maria 15 minutes later telling me she was sorry for the delay and that the vehicle was sold as well. I told Chris how upset I was and for them to do business like that was wrong. If that vehicle was sold that morning. Why wait to reach out to me later that evening??? If I ran an auto business and someone was in the process of purchasing a vehicle and someone else inquired about it. I would have told them that the vehicle is pending approval and if that customer change their mind, I would reach out. That's just me! But I guess everybody doesn't have the heart like you do. Just be cautious and keep your options open when trying to get a vehicle here because I definitely wouldn't want someone to go through the same experience I went through.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 2.0 out of 5
    October 20, 2018

    Drove over 75 miles to look at a vehicle that was way over priced. Was nothing like it seemed online. Salesman was very nice and honest. Finance manager... on the other hand not so much. Not willing to negotiate. Not to mention the vehicle had several prices listed online yet only quoted highest price. The only reason I gave 3 �� for customer service was because of salesman.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We apologize for any inconvenience or frustrations you had during your time working with Five Star. Our office manager wo...rks hard to negotiate around the information we are given by each individual with our financial institution partners. Unfortunately at times we're unable to do so due to that individual not meeting certain criteria. We take pride in our customer service and our proactive ability to try and go above and beyond when working with our financial partners advocating for our client. We thank you again for considering Five Star Car and Truck and hope we can possibly to do business in the future under better circumstances that are not out of our control.

  • 5.0 out of 5
    July 9, 2018

    I resently purchased a used Ford Expedition 2006, from Fivestar car and truck llc. , richmond va . I could not have been happier with my experience. ... I purchased the truck as is, but I did purchased a limited warrenty. On the very first day a check engine light came On. I called Chris S. the owner, he was very courteous and thoughtful. I brought the truck back and he brought it to he ford mechanic, to check the codes and see what needed to be done. We went back and forth a number of times. Throu out my dealings Chris and his team could not have been more professional and courteous. He really wanted to make sure that I was a satisfied customer. Since the problem with the truck could not have been anticipated. Eventually the truck was repaired, with the dealership taking responsibility. I would recommend Fivestar to my friends, and intend to return in the future for sdditional purchases. Maria their financial/processing person was lovely. And Chris S. felt like a friend by the time everything was done. Great Place

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 9, 2018

    My experience could not have been better. . .I purchased a used Ford Expedition . . . on my way home the check engine light came on. I call Chris S. one... of the owners of the dealership. He was very concerned, and told me he would get the problem solved. He brought the truck to his Ford repair person, because he was concerned about me having a solid vehicle. Though I purchased the truck as is, and purchased a powertrain warranty. Chris took it apoun him self to get the truck repaired . The dealership handled everything in a very straight forward ethical manner. I could be more pleased with my experience. From Maria who processed the sale, too Chris who behaved with thoughtful consideration . It is refreshing to have such an ethical experience. I would recommend Fivestar to anyone I know, and I will certainly buy another vehicle from them in the future.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 2, 2018

    Howard is a very honest and personable guy. I really love how he really takes care of the customer with whatever need they have. Very honest with what... he’s selling and he really cares about the what he sells. Go to this guy for any car needs you have because he has the best customer service in town!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 25, 2018

    Great team of people that strive to put the customer's first. Five Star Car and Truck has an Awesome financial lady (Maria) she leaves no stone's unturned... to get you the deal that is a great fit for you! Thanks Five Star ! Ms. Barbee

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 26, 2018

    I stopped in at Five Star Car & Truck today to purchase a vehicle. I wasn't quite sure what I needed but after speaking with Chris, Howard and Maria,... I found my dream car. Each of them were extremely helpful with their car knowledge, available financing, fees, etc. I eventually decided on a truck and am very happy with their services and will definitely return to Five Star when I decide to trade or purchase again. David in Short Pump.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 23, 2017

    Still sitting on fence making a decision in used Acura

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    July 21, 2017

    Great customer service no pressure to buy Aaaaaaaa+

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    THANK YOU SO MUCH FOR YOUR BUSINESS, IT WAS OUR PLEASURE TO WORK WITH YOU. GLAD YOU GOT A GREAT DEAL AND A BEAUTIFUL CAR.WE ARE ALWAYS HERE FOR OUR CU...STOMERS DON'T HESITATE TO CALL IF YOU HAVE ANY QUESTIONS AT ALL.

  • 5.0 out of 5
    March 13, 2017

    i needed info on a used car and they provided the information in a very timely and efficient manner. There were no hassles or pressure just straight ahead... information . to be honest there are times when you simply need "just "information and they were great about it.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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