Thank you. Your email has been sent to the dealer.

Reviews

3.2
Average based on 5 reviews.
  • Our family car dealership

    We have shopped everywhere -we buy from Star Toyota. They make us feel like family and take care of us after the sale as well. They have a great m...


    Show Full Review

    We have shopped everywhere -we buy from Star Toyota. They make us feel like family and take care of us after the sale as well. They have a great maintenance crew and the office staff is very comfortable and accommodating. I wasn't afraid to ask questions -I was made to feel that comfortable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Parts Dept. Customer Service

    About 6 months ago we needed to have a key made for our 2002 toyota. A plain old simple key. Not the clicker type. Well, that took a hour and a ha...


    Show Full Review

    About 6 months ago we needed to have a key made for our 2002 toyota. A plain old simple key. Not the clicker type. Well, that took a hour and a half. It was like an Act of Congress to get this done. Today, Saturday, I put the key in my car's door lock and when I turned it, the key bent! I called Star Toyota in League City and explained what happened and they told me I would have to pay for another one and when I asked if it was going to take another 1.5 hours the guy at the parts department said they have to go through all the red tape and I would have to pay fort hem to make me another key. When I complained and told him I have had that car for over 14 years and not one did I have a problem with the quality of the original key (in which was lost and that is why I had to have another made). He then told me he would just give us a key. But, not without an attitude. I arrived at 1:30 pm only to find the parts dept. closed at 1pm. Never was I told that they closed early on Saturdays. It would have been nice if he would have gone that extra step and said, Oh, by the way...we close at 1pm on Saturdays. This was 12 noon when I spoke with him. I will tell everyone NOT to buy from STAR TOYOTA OF LEAGUE CITY TEXAS. CHEAP METAL KEYS TOO!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • not friendly

    Had 3 purchases with Star Toyotas since 1996, but I will never go back there, repair shop is the worst, I even knew some mechanics there that I wo...


    Show Full Review

    Had 3 purchases with Star Toyotas since 1996, but I will never go back there, repair shop is the worst, I even knew some mechanics there that I worked before. I had a wreck problems and Star Toyota, don't even give me a repair estimates, Got my 4runner there for window repair, 5 times, they never got it right, and we've been paying for all those repair they did, that never got it right. One time my wife wanted to buy a Yaris paying cash from our own money, the sales person discriminated her, thinking my wife can't afford it. Forget about loyalty, this dealership never honor a loyal customer. I am still loyal to Toyota, but whenever I encountered this kind of problems from inconsiderate dealers, sometimes I ask myself, maybe it's time to look for something new.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

    Hide Full Review
Read All Reviews