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Reviews

Average Ratings

4.9
Average based on 709 reviews.
  • Great Deal on Rogue!

    Very straight forward pricing, i feel like we got a great deal on the car we wanted with no haggling.

    Dealer Response

    Thank you so much for taking the time to write this review, Keith. I'm very happy to hear about your positive experience at Gerald Nissan. Congrat...


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    Very straight forward pricing, i feel like we got a great deal on the car we wanted with no haggling.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to write this review, Keith. I'm very happy to hear about your positive experience at Gerald Nissan. Congratulations on the new car! If you have any further needs, do not hesitate to come back in for a visit. Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com


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  • Great Serviice

    Having a TV available to help pass the time. Having coffee and water while waiting was also a plus. It would have been nice if I was told before...

    Dealer Response

    Thank you for taking the time to write a review, Barbara. We truly appreciate your open and honest feedback about your experience. Your comments w...


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    Having a TV available to help pass the time. Having coffee and water while waiting was also a plus. It would have been nice if I was told before hand about the mileage recommendation uncovered service and the cost so I could have been better prepared.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write a review, Barbara. We truly appreciate your open and honest feedback about your experience. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Sincerely, Tom Huhn, Service Manager, thuhn@geraldauto.com


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  • More than just a customer

    The warmness of the service team is always a joy, and how the team lead remembers conversations from previous visits makes me feel like I'm more t...

    Dealer Response

    Your great feedback truly made our day, Christina. We appreciate the kind words and we look forward to seeing you again in the future! Sincerely,...


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    The warmness of the service team is always a joy, and how the team lead remembers conversations from previous visits makes me feel like I'm more than just a random customer coming to have my car worked on.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your great feedback truly made our day, Christina. We appreciate the kind words and we look forward to seeing you again in the future! Sincerely, Tom Huhn, Service Manager, thuhn@geraldauto.com


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  • Great service, friendly staff.

    Went in for an oil change, but was told I needed rear brakes and some other things to be done. Was given a loaner car and the work was completed ...

    Dealer Response

    Arlene, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud ...


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    Went in for an oil change, but was told I needed rear brakes and some other things to be done. Was given a loaner car and the work was completed in a reasonable amount of time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Arlene, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Tom Huhn, Service Manager, thuhn@geraldauto.com


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  • good experience

    Jon David was good to work with and gave us a good deal on the car we wanted, Jon David, Jon David

    Dealer Response

    Hi John and thank you for this excellent feedback! We're excited to hear that Jon was able to work out a very good deal for you! We look forward t...


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    Jon David was good to work with and gave us a good deal on the car we wanted, Jon David, Jon David

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi John and thank you for this excellent feedback! We're excited to hear that Jon was able to work out a very good deal for you! We look forward to working with you again and hope that you enjoy your new car! Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com


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  • Very efficient service

    Serviced my car immediately even though I was 1/2 hr. early for my appt. Everyone was very friendly. Got an appt. very quickly.

    Dealer Response

    Thanks for the positive review, Barbara. It is gratifying to hear that you were received quickly and that your service was completed in a timely m...


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    Serviced my car immediately even though I was 1/2 hr. early for my appt. Everyone was very friendly. Got an appt. very quickly.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the positive review, Barbara. It is gratifying to hear that you were received quickly and that your service was completed in a timely manner. We look forward to servicing you again. Sincerely, Tom Huhn, Service Manager, thuhn@geraldauto.com


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  • great service

    courteous treatment - cleanliness - full explanation of work being done -- happened to have buy 3 get 1 tire sale which helped with expense

    Dealer Response

    Thanks so much for the wonderful compliments, Eloise! We couldn't be more pleased to hear ourselves described as courteous. Thank you for choosing...


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    courteous treatment - cleanliness - full explanation of work being done -- happened to have buy 3 get 1 tire sale which helped with expense

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the wonderful compliments, Eloise! We couldn't be more pleased to hear ourselves described as courteous. Thank you for choosing Gerald Nissan of Naperville for your vehicles' service needs. Sincerely, Tom Huhn, Service Manager, thuhn@geraldauto.com


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  • Great Service

    Always have experienced timely and professional service. Dealership provides great customer service in a pleasant atmosphere. No suggestions for i...

    Dealer Response

    Your great feedback truly made our day, Robert. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team w...


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    Always have experienced timely and professional service. Dealership provides great customer service in a pleasant atmosphere. No suggestions for improvements.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your great feedback truly made our day, Robert. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to your future maintenance visits. Sincerely, Tom Huhn, Service Manager, thuhn@geraldauto.com


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  • Great Service, Professional Throughout

    The professionalism of Tom Huhn and Saul were very helpful and a pleasure to deal with. They kept me up-to-date and informed about my car repair.

    Dealer Response

    Thanks for your awesome review, Benneth! I'm very happy to hear that Tom and Saul were of such great help to you. They takes pride in their custom...


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    The professionalism of Tom Huhn and Saul were very helpful and a pleasure to deal with. They kept me up-to-date and informed about my car repair.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your awesome review, Benneth! I'm very happy to hear that Tom and Saul were of such great help to you. They takes pride in their customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Tom Huhn, Service Manager, thuhn@geraldauto.com


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  • Great Service

    Didnt take very long and Anthony came out with the paperwoek of everything that had been and if theres anywork to be done, answer any questions i had

    Dealer Response

    Arianna, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud...


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    Didnt take very long and Anthony came out with the paperwoek of everything that had been and if theres anywork to be done, answer any questions i had

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Arianna, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. I will pass your feedback along to Anthony. Drive safely. Sincerely, Tom Huhn, Service Manager, thuhn@geraldauto.com


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