Suburban Buick GMC Cadillac

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Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 7:00 PM
Sun 10:00 AM - 6:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 2:00 PM
Sun Closed
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Reviews

4.8
462 lifetime reviews. Includes reviews of Suburban Buick GMC Cadillac from DealerRater.com
  • Great service

    Cruz was professional and friendly. He listened to my concerns and kept me informed of the progress. He gave me the estimate of the cost.

    Dealer Response

    Thanks for the positive feedback. We are glad to hear you had a great experience with us. We hope to see you again soon!


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    Cruz was professional and friendly. He listened to my concerns and kept me informed of the progress. He gave me the estimate of the cost.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the positive feedback. We are glad to hear you had a great experience with us. We hope to see you again soon!


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  • Great Experience, Val Shpolyansky was great!!!!
    January 4, 2017

    We went in knowing what we wanted and what we wanted to pay, walked out very happy. Great experience, customer service was excellent. Thank you


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    We went in knowing what we wanted and what we wanted to pay, walked out very happy. Great experience, customer service was excellent. Thank you

    Does recommend this dealer

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  • Thieves and worst Customer Sevice
    December 18, 2016

    n Oct 2016 I was coming up on my Lease and was called by now Suburban Buick Cadillac GMC(former Orange Coast) and being a little over in mileage t...


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    n Oct 2016 I was coming up on my Lease and was called by now Suburban Buick Cadillac GMC(former Orange Coast) and being a little over in mileage they said I was eligible for Pull Ahead program program, even lead me to believe it was offered by the finance company. i told the salesmen Michael Dougherty that I was a month ahead and he made it seem I was getting a month credit towards wear and tear or excess mileage. A week after I returned the lease I got bill from the finance company for $29,000 so i called they informed they never heard of a pull ahead program, but that was due to early termination and will receive a follow up bill. I immediately stopped my down payment and made my first payment to my new Finance company. I reviewed all loan documentation there in one paper says pull ahead no details no explanation and Michael Dougherty never explained anything in detail, and I have repeatedly asked for the detailed document from the paperwork I signed and why I am being Billed the 4 month. And All Mark McKellop is asking me to come in go line by line and confuse me with archaic loan documentation. The leasing company explained they were sending a bill for the remaining 4 payments and any wear and tear in the next 4 to 6 weeks. During this time maybe I was gullible to trusting or Michael Dougherty used the fear of the excess milage to blind me on the price. Since it was 2016 Model ever 2016 on the lot had a $4500 rebate and the car was a previous loaner so it had 3700 miles so he said he was giving me an additional $3000 off sticker price. I researched Truecar and Kelly Blue Book and for my exact car from GM dealer with same Mileage and previous Loaner I overpaid by a conservative average of $7000 and these vehicles were at Sticker Price. I e-mailed Michael Dougherty explaining my frustration he passed the buck and said to contact finance department. I guess the one who makes the commission does not take ownership of the sale. Michael Dougherty biggest concern throughout the process was to make sure I give him all 10's on his survey. I was then Contacted by Mark McKellop who offered to go line by line of the document, I am not sure they are understanding what is wong. First they ripped me off the car Charged me on average $7000 over current market price second sold me on "Pull Ahead" Program that i still have to pay the 4 payment for turning the car 4 months early. They told me they gave me $7500 off. When the car was Brand new prior to be uses as a loaner and having 3700 miles , the sticker price being referred to was the new Sicker as a Used Loaner being sold as New Car. It was sticker price after it was used became a loaner the 3000 off you are claiming is from when it was brand new. WHEN IT IS A LOANER CAR WITH 3700 MILES AND HAS A NEW YES NEW STICKER PRICE AND YOU TELL ME YOU GIVING ME AN ADDITIONAL $3000 OFF. It is logical to think it is from thn the new sticker price.

    Does not recommend this dealer

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About Our Dealership

Dealer on Cars.com since January 2015

As you would expect luxury from a Cadillac vehicle, the same is true for your overall experience you will have with us. Our entire staff will always go above and beyond your expectations to earn your loyalty and respect. This is just one of the many things that make our dealership stand out from the rest. Whether you are shopping for a new or used automobile or servicing your current vehicle, we are here for you every step of the way with our stress free atmosphere. Our main goal is to satisfy each and every person that walks into our Costa Mesa dealership. With this approach, we will do what it takes to earn your business for life.