Suburban Buick GMC Cadillac

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Reviews

Average Ratings

4.8
462 lifetime reviews. Includes reviews of Suburban Buick GMC Cadillac from DealerRater.com
  • Great service

    Cruz was professional and friendly. He listened to my concerns and kept me informed of the progress. He gave me the estimate of the cost.

    Dealer Response

    Thanks for the positive feedback. We are glad to hear you had a great experience with us. We hope to see you again soon!


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    Cruz was professional and friendly. He listened to my concerns and kept me informed of the progress. He gave me the estimate of the cost.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the positive feedback. We are glad to hear you had a great experience with us. We hope to see you again soon!


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  • Great Experience, Val Shpolyansky was great!!!!
    January 4, 2017

    We went in knowing what we wanted and what we wanted to pay, walked out very happy. Great experience, customer service was excellent. Thank you


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    We went in knowing what we wanted and what we wanted to pay, walked out very happy. Great experience, customer service was excellent. Thank you

    Does recommend this dealer

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  • Thieves and worst Customer Sevice
    December 18, 2016

    n Oct 2016 I was coming up on my Lease and was called by now Suburban Buick Cadillac GMC(former Orange Coast) and being a little over in mileage t...


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    n Oct 2016 I was coming up on my Lease and was called by now Suburban Buick Cadillac GMC(former Orange Coast) and being a little over in mileage they said I was eligible for Pull Ahead program program, even lead me to believe it was offered by the finance company. i told the salesmen Michael Dougherty that I was a month ahead and he made it seem I was getting a month credit towards wear and tear or excess mileage. A week after I returned the lease I got bill from the finance company for $29,000 so i called they informed they never heard of a pull ahead program, but that was due to early termination and will receive a follow up bill. I immediately stopped my down payment and made my first payment to my new Finance company. I reviewed all loan documentation there in one paper says pull ahead no details no explanation and Michael Dougherty never explained anything in detail, and I have repeatedly asked for the detailed document from the paperwork I signed and why I am being Billed the 4 month. And All Mark McKellop is asking me to come in go line by line and confuse me with archaic loan documentation. The leasing company explained they were sending a bill for the remaining 4 payments and any wear and tear in the next 4 to 6 weeks. During this time maybe I was gullible to trusting or Michael Dougherty used the fear of the excess milage to blind me on the price. Since it was 2016 Model ever 2016 on the lot had a $4500 rebate and the car was a previous loaner so it had 3700 miles so he said he was giving me an additional $3000 off sticker price. I researched Truecar and Kelly Blue Book and for my exact car from GM dealer with same Mileage and previous Loaner I overpaid by a conservative average of $7000 and these vehicles were at Sticker Price. I e-mailed Michael Dougherty explaining my frustration he passed the buck and said to contact finance department. I guess the one who makes the commission does not take ownership of the sale. Michael Dougherty biggest concern throughout the process was to make sure I give him all 10's on his survey. I was then Contacted by Mark McKellop who offered to go line by line of the document, I am not sure they are understanding what is wong. First they ripped me off the car Charged me on average $7000 over current market price second sold me on "Pull Ahead" Program that i still have to pay the 4 payment for turning the car 4 months early. They told me they gave me $7500 off. When the car was Brand new prior to be uses as a loaner and having 3700 miles , the sticker price being referred to was the new Sicker as a Used Loaner being sold as New Car. It was sticker price after it was used became a loaner the 3000 off you are claiming is from when it was brand new. WHEN IT IS A LOANER CAR WITH 3700 MILES AND HAS A NEW YES NEW STICKER PRICE AND YOU TELL ME YOU GIVING ME AN ADDITIONAL $3000 OFF. It is logical to think it is from thn the new sticker price.

    Does not recommend this dealer

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  • Service Advisor, Fred Lockett, was exceptional!!
    November 16, 2016

    My experience this week was exceptional. The service on the vehicle was great but the customer service was above and beyond. My service advisor, F...


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    My experience this week was exceptional. The service on the vehicle was great but the customer service was above and beyond. My service advisor, Fred Lockett, was kind and respectful. He informed me of the progress of service on my car during my stay, showed me around, and most importantly communicated with great respect from beginning to end. Thank you.

    Does recommend this dealer
    Came in for service or repair

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  • Outstanding service and integrity
    November 14, 2016

    Have been getting my GMC Denali SUV's serviced here for years. Fred Lockett has been my service rep throughout and I appreciate the honesty in as...


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    Have been getting my GMC Denali SUV's serviced here for years. Fred Lockett has been my service rep throughout and I appreciate the honesty in assessing and recommending the proper service. I'm a long time customer because I have confidence in the quality of work and the attitude is to make sure they get it right.

    Does recommend this dealer
    Came in for service or repair

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  • Recent Service Transaction
    September 9, 2016

    Customer service and outreach continues to be a high priority of Fred Lockett. He represents your agency admirably. Absolutely first-rate attent...


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    Customer service and outreach continues to be a high priority of Fred Lockett. He represents your agency admirably. Absolutely first-rate attention to the customer's interests. I have had my vehicles serviced in your "shop" for well over 12 years and I do not envision any change in that regard.

    Does recommend this dealer
    Came in for service or repair

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  • Knowledgeable and peace of mind
    August 19, 2016

    Have been bringing my 07 Escalade from Coast Cadillac since I purchased it. Jason's knowledgeable with the suggestions for repair, explains in det...


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    Have been bringing my 07 Escalade from Coast Cadillac since I purchased it. Jason's knowledgeable with the suggestions for repair, explains in detail. He's very patient and helpful. Discussed option to trade in or repair, spoke to Tom Sullivan no pressure just kind & genuine feedback, decided to repair my Cadillac. One time I brought my car in for an oil change & my car sparkled like a diamond. Great service all around totally recommend. 5 star service

    Does recommend this dealer
    Came in for service or repair

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  • Perfection
    June 25, 2016

    Kevin was the perfect sales representative for me. I hate the hard sale and he was knowledgeable and informative enough to allow me to decide to p...


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    Kevin was the perfect sales representative for me. I hate the hard sale and he was knowledgeable and informative enough to allow me to decide to purchase my car on my own. My husband and I even left and came back a week later to purchase the vehicle and during that time, Kevin kept in contact with us, without making us feel like we were being threatened or stalked. I have a large network of business associates and I will be referring anyone I know who is interested in a new vehicle to Kevin.

    Does recommend this dealer

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  • Ben and Tracey Made My Day
    June 13, 2016

    The two individuals in the title made me a very happy person. I purchased a car online from Suburban and I had it shipped from California to Delaw...


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    The two individuals in the title made me a very happy person. I purchased a car online from Suburban and I had it shipped from California to Delaware. The shipment was flawless and the car arrived in 6 days. I was extremely pleased as the cost to do so was very reasonable. Now I have a car and no car title or registration. After waiting several weeks to hear about my title from the Sales Manager, I gave up. Ben had taken pictures of the car I purchased earlier so I thought I would contact him for help. Ben was very helpful in that he provided the name of Tracy in Finance who might be able to help me. Sure enough Tracey not only helped but she explained to me how DMV of California operates. Within 7 days I received the California registration for my car and the title went to bank who was the lien holder. I would like to thank both Ben Bergman and Tracey Olson for their special effort on my behalf to make my experience a great one instead of a very bad experience. Oh yes the car I purchased was a Jaguar F-TYPE. Thank you both for your efforts. Gary Reddick

    Does recommend this dealer

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  • Fred Lockett
    May 20, 2016

    This review is late but I just wanted to thank Fred for taking such excellent care of me on 3/11/16. I had a tire blow-out on the freeway that m...

    Suburban Buick GMC Cadillac

    Thank you for your feedback! We are sorry to hear what happened but it's great that Fred could make sure you were taken care of and was able to ca...


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    This review is late but I just wanted to thank Fred for taking such excellent care of me on 3/11/16. I had a tire blow-out on the freeway that morning on my way to work. I had my car towed directly to the dealership and Fred was able to get me in right away and was able to secure a loaner car for me, even though it was a busy Friday morning there at the dealership. I was pretty shaken up from the experience of having a blow-out on the side of the busy 405 freeway during morning rush hour traffic; Fred gave me a hug to calm my nerves and sent me on my way to work. I was only an hour late for work that morning and I was able to pick my vehicle later that afternoon. I credit Fred for being so efficient, caring and minimizing my downtime. The other service personnel, as well as the cashier staff, that I have dealt with over the past 5 years have also been very helpful.

    Does recommend this dealer
    Came in for service or repair
    Suburban Buick GMC Cadillac

    Thank you for your feedback! We are sorry to hear what happened but it's great that Fred could make sure you were taken care of and was able to calm your nerves. Customer service is our top priority and we are happy to hear that he provided that to you and was able to get you to work with a loaner car! We look forward to working with you again next time you stop in!


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