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Mike was polite, knowledgable, efficient; explained process and nature of service needed; answered all my questions; checked on needed recall work
needed and had that done saving an additional trip for service; called when work was completed
Took my car in, they fixed a leak. Two weeks later, carpet is wet. They say there are no leaks, the carpet just was holding water and needs replaced
. They replace carpet (btw Tiguan only need the padding replaced, not carpet), they didn't know that, when they get it out they realize the padding is bad too. Give it back tell me it is leak free, assured. Rains a month later, car ills with water. I take to a new place, there is a tear in the seal (wasn't there before). And two drain tubes had been disconnected. Bvi, says they did nothing wrong. I learned a 2000 lesson in integrity. They don't know what they are doing and I believe will mess up your car. Buyer beware.
Bought our third new vehicle from this dealership last year. Was trading in another vehicle on a brand new VW. The sales person got the payoff wrong w
hen he called the previous vehicle. Took delivery of new vehicle and went back next day to get paint protection done and had another salesman sidewipe a pole in parking lot doing damage to driver's door and fender. While waiting for vehicle to return from bodyshop got call from sales manager explaining the mistake with payoff value and was told I woukd have to come up with $4000 to keep the car. When I went to get old vehicle back the GM said the dealer would eat the $4000 mistake. When the car came back from bodyshop paint didn't match was told give it sometime it will fad. Never faded had to be repainted. Trying to get service done is another nightmare with no communication and attitude. Had to argue recently that 40000 mile service was covered by VW Care Plus plan. Service advisor couldn't find plan until he checked in the computer under my phone number, which was the number he had called! Stay away. Would get out of VW but the deal makes it impossible due to vehicle being worth half of payoff. STAY AWAY DON'T GO HERE!!
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