Brazos Valley - Imports

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Reviews

2.6
8 lifetime reviews.
  • Where do I start

    Bought our third new vehicle from this dealership last year. Was trading in another vehicle on a brand new VW. The sales person got the payoff wro...


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    Bought our third new vehicle from this dealership last year. Was trading in another vehicle on a brand new VW. The sales person got the payoff wrong when he called the previous vehicle. Took delivery of new vehicle and went back next day to get paint protection done and had another salesman sidewipe a pole in parking lot doing damage to driver's door and fender. While waiting for vehicle to return from bodyshop got call from sales manager explaining the mistake with payoff value and was told I woukd have to come up with $4000 to keep the car. When I went to get old vehicle back the GM said the dealer would eat the $4000 mistake. When the car came back from bodyshop paint didn't match was told give it sometime it will fad. Never faded had to be repainted. Trying to get service done is another nightmare with no communication and attitude. Had to argue recently that 40000 mile service was covered by VW Care Plus plan. Service advisor couldn't find plan until he checked in the computer under my phone number, which was the number he had called! Stay away. Would get out of VW but the deal makes it impossible due to vehicle being worth half of payoff. STAY AWAY DON'T GO HERE!!

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Unbelievably terrible

    Never, ever buy a car or service a car or even get your freaking oil changed at Brazos Valley Imports. 10 days past when they said our car woul...


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    Never, ever buy a car or service a car or even get your freaking oil changed at Brazos Valley Imports. 10 days past when they said our car would be finished, which means that we are a few days short of an entire MONTH that they have had our car. To make matters worse, *zero* communication. ZERO updates on when it will be finished.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excellent dealership all around!

    Purchased a vehicle and have had it in for routine service. Every aspect of the process has been smooth. All the employees are a pleasure to work ...


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    Purchased a vehicle and have had it in for routine service. Every aspect of the process has been smooth. All the employees are a pleasure to work with. Highly recommend this dealership!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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