Brazos Valley - Imports

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Reviews

Average Ratings

2.6
Average based on 7 reviews.
  • Unbelievably terrible

    Never, ever buy a car or service a car or even get your freaking oil changed at Brazos Valley Imports. 10 days past when they said our car woul...


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    Never, ever buy a car or service a car or even get your freaking oil changed at Brazos Valley Imports. 10 days past when they said our car would be finished, which means that we are a few days short of an entire MONTH that they have had our car. To make matters worse, *zero* communication. ZERO updates on when it will be finished.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excellent dealership all around!

    Purchased a vehicle and have had it in for routine service. Every aspect of the process has been smooth. All the employees are a pleasure to work ...


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    Purchased a vehicle and have had it in for routine service. Every aspect of the process has been smooth. All the employees are a pleasure to work with. Highly recommend this dealership!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Service Dept.

    I was in for service and Mike is exceptional as he is the only one I will deal with. It seems to me since the dealership changed hands no one has ...


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    I was in for service and Mike is exceptional as he is the only one I will deal with. It seems to me since the dealership changed hands no one has the help they use to have. My concern is what happen to all of the employees.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Terrible dealership.

    Dealer made promises they had no intention of keeping. As soon as I took they keys the sales rep was in a hurry to push me out the door and when a...


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    Dealer made promises they had no intention of keeping. As soon as I took they keys the sales rep was in a hurry to push me out the door and when a problem arose with the vehicle we were told to basically deal with it. It. Was no longer their problem. They refused to fix anything and were incredibly deceitful and rude. If the Volkswagen brand was not such a good one there would be NO positive outcome. This dealer is a stain to all VW dealerships.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • complaint

    I have purchased at least 7 different vehicles from Garlyn Shelton Bryan in the last 5 yrs, during the last transaction the vehicle showed previou...


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    I have purchased at least 7 different vehicles from Garlyn Shelton Bryan in the last 5 yrs, during the last transaction the vehicle showed previous damage that needed to be repaired by the dealer, leaving a nasty taste. I intended to buy another vehicle recently , all I experienced was arrogance and a desire not to go back again. I guess you have already too many customers....

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Awesome Experience!!!!!

    I had no problems getting through to their Sales Dept....Not only did they answer in a timely manner, but they also gave me all the information I ...


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    I had no problems getting through to their Sales Dept....Not only did they answer in a timely manner, but they also gave me all the information I needed to help purchase my Hyundai. I came in signed the papers and was out in an hour!!!!!! Great Dealership!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Good Luck

    I called trying to speak to sales rep about a used car. I tried three times n a row with no success. I called again the fourth time asking for the...


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    I called trying to speak to sales rep about a used car. I tried three times n a row with no success. I called again the fourth time asking for the GM and was on hold 4 min before I was told the GM was unavailable. BELOW AVERAGE SERVICE..GOOD LUCK GETTING A SALES REP.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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