Brazos Valley - Imports

Reviews

Average Ratings

2.7
10 lifetime reviews.
  • service

    Mike was polite, knowledgable, efficient; explained process and nature of service needed; answered all my questions; checked on needed recall w...


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    Mike was polite, knowledgable, efficient; explained process and nature of service needed; answered all my questions; checked on needed recall work needed and had that done saving an additional trip for service; called when work was completed

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Leaking Tiguan they were unable to fix

    Took my car in, they fixed a leak. Two weeks later, carpet is wet. They say there are no leaks, the carpet just was holding water and needs repl...


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    Took my car in, they fixed a leak. Two weeks later, carpet is wet. They say there are no leaks, the carpet just was holding water and needs replaced. They replace carpet (btw Tiguan only need the padding replaced, not carpet), they didn't know that, when they get it out they realize the padding is bad too. Give it back tell me it is leak free, assured. Rains a month later, car ills with water. I take to a new place, there is a tear in the seal (wasn't there before). And two drain tubes had been disconnected. Bvi, says they did nothing wrong. I learned a 2000 lesson in integrity. They don't know what they are doing and I believe will mess up your car. Buyer beware.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Where do I start

    Bought our third new vehicle from this dealership last year. Was trading in another vehicle on a brand new VW. The sales person got the payoff wro...


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    Bought our third new vehicle from this dealership last year. Was trading in another vehicle on a brand new VW. The sales person got the payoff wrong when he called the previous vehicle. Took delivery of new vehicle and went back next day to get paint protection done and had another salesman sidewipe a pole in parking lot doing damage to driver's door and fender. While waiting for vehicle to return from bodyshop got call from sales manager explaining the mistake with payoff value and was told I woukd have to come up with $4000 to keep the car. When I went to get old vehicle back the GM said the dealer would eat the $4000 mistake. When the car came back from bodyshop paint didn't match was told give it sometime it will fad. Never faded had to be repainted. Trying to get service done is another nightmare with no communication and attitude. Had to argue recently that 40000 mile service was covered by VW Care Plus plan. Service advisor couldn't find plan until he checked in the computer under my phone number, which was the number he had called! Stay away. Would get out of VW but the deal makes it impossible due to vehicle being worth half of payoff. STAY AWAY DON'T GO HERE!!

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Unbelievably terrible

    Never, ever buy a car or service a car or even get your freaking oil changed at Brazos Valley Imports. 10 days past when they said our car woul...


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    Never, ever buy a car or service a car or even get your freaking oil changed at Brazos Valley Imports. 10 days past when they said our car would be finished, which means that we are a few days short of an entire MONTH that they have had our car. To make matters worse, *zero* communication. ZERO updates on when it will be finished.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    6 people out of 7 found this review helpful. Did you?

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  • Excellent dealership all around!

    Purchased a vehicle and have had it in for routine service. Every aspect of the process has been smooth. All the employees are a pleasure to work ...


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    Purchased a vehicle and have had it in for routine service. Every aspect of the process has been smooth. All the employees are a pleasure to work with. Highly recommend this dealership!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service Dept.

    I was in for service and Mike is exceptional as he is the only one I will deal with. It seems to me since the dealership changed hands no one has ...


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    I was in for service and Mike is exceptional as he is the only one I will deal with. It seems to me since the dealership changed hands no one has the help they use to have. My concern is what happen to all of the employees.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Terrible dealership.

    Dealer made promises they had no intention of keeping. As soon as I took they keys the sales rep was in a hurry to push me out the door and when a...


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    Dealer made promises they had no intention of keeping. As soon as I took they keys the sales rep was in a hurry to push me out the door and when a problem arose with the vehicle we were told to basically deal with it. It. Was no longer their problem. They refused to fix anything and were incredibly deceitful and rude. If the Volkswagen brand was not such a good one there would be NO positive outcome. This dealer is a stain to all VW dealerships.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?

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  • complaint

    I have purchased at least 7 different vehicles from Garlyn Shelton Bryan in the last 5 yrs, during the last transaction the vehicle showed previou...


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    I have purchased at least 7 different vehicles from Garlyn Shelton Bryan in the last 5 yrs, during the last transaction the vehicle showed previous damage that needed to be repaired by the dealer, leaving a nasty taste. I intended to buy another vehicle recently , all I experienced was arrogance and a desire not to go back again. I guess you have already too many customers....

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?

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  • Awesome Experience!!!!!

    I had no problems getting through to their Sales Dept....Not only did they answer in a timely manner, but they also gave me all the information I ...


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    I had no problems getting through to their Sales Dept....Not only did they answer in a timely manner, but they also gave me all the information I needed to help purchase my Hyundai. I came in signed the papers and was out in an hour!!!!!! Great Dealership!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good Luck

    I called trying to speak to sales rep about a used car. I tried three times n a row with no success. I called again the fourth time asking for the...


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    I called trying to speak to sales rep about a used car. I tried three times n a row with no success. I called again the fourth time asking for the GM and was on hold 4 min before I was told the GM was unavailable. BELOW AVERAGE SERVICE..GOOD LUCK GETTING A SALES REP.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?

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