DARCARS Chrysler Jeep Dodge RAM New Carrollton

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Reviews

Average Ratings

3.4
Average based on 8 reviews
  • WARNING! Run As Fast As You Can!!

    By far the WORST EXPERIENCE from the purchasing of the vehicle to simple oil changes. I read the reviews and still gave them a chance. Next time w...


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    By far the WORST EXPERIENCE from the purchasing of the vehicle to simple oil changes. I read the reviews and still gave them a chance. Next time when I see a bad review, I will definitely believe! Then they had the nerve to call me and ask me to upgrade to another vehicle. HELL NO! Not with you I won't! And if you are considering dealing with them, turn around and run as fast as you can! YOU'VE BEEN WARNED!! And by the way, I have had problems with my brand new vehicle since I purchased it in Sept. 14! Not even two years and it is sitting on a lot because DARCARS says it will take three weeks before they can even look at it! Not two years and transmission problems. The first oil change I had to bring it back on a flatbed and I have been having problems with this vehicle ever since! I purchased it brand spanking new at that! I am beyond frustrated with this place!

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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  • Beat Sales person ever - Pat King

    I have purchased two cars from Darcars of New Carrollton. This makes my third. Ms. Pat King is the beat Sales person She makes buying a car a plea...

    Dealer Response

    Hello Sherry! We're so thrilled to hear your experience with us went perfect. Thank you for sharing your kind words, we look forward to seeing you...


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    I have purchased two cars from Darcars of New Carrollton. This makes my third. Ms. Pat King is the beat Sales person She makes buying a car a pleasure. I will continue to purchase my cars from Darcars of New Carrollton!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hello Sherry! We're so thrilled to hear your experience with us went perfect. Thank you for sharing your kind words, we look forward to seeing you again soon. Enjoy your new car!


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  • Ask for Tony Williams

    Mr Tony Williams is the best salesman. He is very knowledgeable, kind, and understanding. He was able to help me get a new car with shaky credit. ...

    Dealer Response

    Hello Alisha, thank you for taking your time to share your great review with us! We enjoy having Mr. Williams on the DARCARS Team, so thrilled he ...


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    Mr Tony Williams is the best salesman. He is very knowledgeable, kind, and understanding. He was able to help me get a new car with shaky credit. He also educated me on cars vs credit. I would recommend him if you are looking for a new or used car.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hello Alisha, thank you for taking your time to share your great review with us! We enjoy having Mr. Williams on the DARCARS Team, so thrilled he was able to make your car buying experience amazing! We look forward to seeing you again soon, enjoy your new car!


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  • Perforace and Quality Wrapped into one

    As a car shopper for years I have always prided myself on my mass. But matched up against the mongrels here it was diffuclt. Your good boys keep b...

    Dealer Response

    I am very sorry that we were unable to work out the terms of the sale to your satisfaction. We appreciate the opportunity to provide you with the...


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    As a car shopper for years I have always prided myself on my mass. But matched up against the mongrels here it was diffuclt. Your good boys keep battling for coin

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    I am very sorry that we were unable to work out the terms of the sale to your satisfaction. We appreciate the opportunity to provide you with the best price possible. If we can be of any assistance in the future, please feel free to contact me at rose@DARCARS.com. Rose Bayat Vice President Customer Relations


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  • Confusing Calls

    Showed interest on a 2014 Dodge Durango. Got a call from someone asking me basic information about what I was looking for. Then a second call came...


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    Showed interest on a 2014 Dodge Durango. Got a call from someone asking me basic information about what I was looking for. Then a second call came asking me to come in for a test drive. I explained that the dealership was a distance from where I lived and I wanted to talk to a sales person about the vehicle. The person I was talking to said they were just following up on a lead to set up an appointment. Is that how your dealership refers to a potential customer, as a lead?

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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  • Great car buying experience

    Came in to look at the charger and challenger and ended up test driving a few.... and then I drove the car that I had to have. The staff is knowle...


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    Came in to look at the charger and challenger and ended up test driving a few.... and then I drove the car that I had to have. The staff is knowledgable and friendly and they seemed more interested in me being happy and liking the car rather than forcing me to buy one. Definitely consider this place if you are in the market for a vehicle.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Mr James Mahaony

    Everything went well, they are easy to do business. Definitely recommend.


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    Everything went well, they are easy to do business. Definitely recommend.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Lack of Customer Service Knowledge

    While waiting for my jeep liberty to be evaluated for a replacement catalytic converter, I had an 8:30 a.m. appointment and arrived at 8:20 a.m.,(...


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    While waiting for my jeep liberty to be evaluated for a replacement catalytic converter, I had an 8:30 a.m. appointment and arrived at 8:20 a.m.,(luckily the catalytic converter was still under warranty), I decided to test drive a 2012 Jeep Liberty. The test drive went well, during the test drive I had informed the salesman that if I did persue purchasing a car I was without any doubt going through my credit union as the interest rate is far cheeper. The Jeep representative for the servicing area first off gave me a date for the converter to be in on December 8th, this was determined after a 6 hour wait in the waiting area. The sales area had test drove my Jeep, and then proceeded without my consent to put my information in for financial through Chrysler, after I had made it perfectly clear in the beginning that my credit union is my choice for financing. Imagine my dissatisfaction of all of this happening and it adding another 2 hours to my wait. Then, a couple of weeks later I called to check on the date of the catalytic converters arrival and was given date different from the intial date of December 8th from another service representative, I was then transferred to yet another service representative. I waited another couple of days before calling again and asking to speak to my assigned service representative, who after placing me on hold numerous, informed me that the catalytic converted is expected in January 8th? This testimony/review is my way of suggesting to Chrysler/Jeep to step up their customer service game, as well as the communication between sales, service customers and any entities they receive servics from

    Shopped for a new car
    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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