Battlefield Ford of Manassas

3.9
(297 reviews)

Reviews

3.9
(297 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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4.4

Great service

The process was easy, Francisco was easy to talk to, great sales person. I highly recommend him! If you need a car without the hassle this is where you should go.

5.0

Truck had leaking and shaking problems

My experience was great, car was fixed quick and felt smooth to drive also did my inspection free of charge and was offered a ride, great customer service!

4.4

Good service management.Identified problem right away....

Good service management. Identified problem right away. But my car got lost in the shuffle. Spent a little more time than necessary. But management was quick to resolve the issue

5.0

Absolutely amazing service department who has always gone...

Absolutely amazing service department who has always gone out of their way to take care if me. All the advisors are extremely knowledgeable and provide excellent customer service everytime I'm in. I've been offered rides home and a loaner vehicle when they had to keep my car for a few days. I feel safer knowing that Ford techs are working on my vehicle.

5.0

Amazing Service Department

Absolutely amazing service department who has always gone out of their way to take care if me. All the advisors are extremely knowledgeable and provide excellent customer service everytime I'm in. I've been offered rides home and a loaner vehicle when they had to keep my car for a few days. I feel safer knowing that Ford techs are working on my vehicle.

1.0

Deceptive and not capable

Made appointment for Tuesday to get them to fix AC for third time. Said compressor was bad and wanted over 1400 bucks so I said no. Charged me 480 bucks to get my keys back. Compressor already replaced not by them. Lost all trust in Battlefield Ford and wish I never bought from them in the first place. Took it to them because I wanted it fixed right and now find out they are just randomly picking parts to replace at my expense.

1.0

Unfortunately I purchased a Ford Transit Van here and I’m...

Unfortunately I purchased a Ford Transit Van here and I’m sitting in the waiting room three days after dropping off with appointment waiting again for my air conditioning to be fixed in August heat. Did I mention this is the THIRD time in for air conditioning not working. Third time and now I’m being charged for bad compressor installation first time in. Bad attitude and no rental availability is latest treatment and ply to just get me to go away and not bother them. Whatever you do don’t come here for service. Call Emily at 703-369-3702 to let her know how pissed you would be in a similar situation

5.0

I have been dealing with David in service for over 8...

I have been dealing with David in service for over 8 years. I have had to come back and have anyone but his service crew at Battlefield. Super Service!

5.0

The staff was wonderful and helpful. There was no...

The staff was wonderful and helpful. There was no pressure to make a decision or purchase. I walked in telling Elijah that I was shopping around and didn't want to waste his time if I wasn't buying, but he treated me as if I was the only person there. The easiest car buying experience I've had.

5.0

Service all my cars with Battlefiled Ford. Recommend this...

Service all my cars with Battlefiled Ford. Recommend this service department. I have bought several cars from them as well. Have been really happy with sales and service