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Reviews

(638 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Williamsville from DealerRater.

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Tahoe

Very to the point.Dealt with good people.staff seemed to be interested i n my wishes.Did not like being forced to viewing the offerings of various protection plans.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service!

After I ordered tires online that did not fit my car, Nick did an excellent job providing me alternative options and expediting the installation so we could drive safely the next day to a family wedding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Trading a vehicle

Bill Cain is the best. He will make sure you are well takin care of . HES AWSOME!!!!! I will give him the absolute best number one rating of all time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great service

Pleasure to work with they helped me get into the truck I wanted. We were looking at many options and they helped me get the truck I wanted at the price I wanted

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great

The experience of buying a car can be time consuming. I hope the dealership can find a more effective way to speed things up. Overall a friendly and chill environment, sales rep Max was awesome!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Edward Eisenlord

Good - Diagnosis was prompt and repairs were done when promised and at price quoted to us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best salesperson I’ve ever worked with

Chris w was fantastic, he made my experience at west herr very pleasurable, I would definitely recommend to family and friends and will be back to see him for my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Customer

According to service write up brakes where good. 2 days later heard grinding noise in rear and found rear and front pads worn out. Ended up changing them myself probably would have dealer do it while it was there.cu

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Picked up my new lease

Just picked up my new lease, and it was a great experience. Seeing that it was the end of the month, they were slammed. But James and his assistant Rachel were wonderful! Would definitely recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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excellent

Went in to buy a vehicle, haven't purchased a new vehicle in a long time. Was not in very long, knew what I wanted, was helped right away got the vehicle I wanted, was back the next day and left in my new truck. Customer service was excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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