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Reviews

Average Ratings

4.9
211 lifetime reviews. Includes reviews of Ken Stoepel Ford Lincoln from DealerRater.com
  • Great experience at Stoepel Ford!

    I saw a Mustang that I wanted to purchase at Stoepel Ford in Kerrville. Since I live in Austin I wanted to be sure that the vehicle would not be s...


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    I saw a Mustang that I wanted to purchase at Stoepel Ford in Kerrville. Since I live in Austin I wanted to be sure that the vehicle would not be sold before I could get to Kerrville. The staff kept me informed each day for several days that the car was still available, and when I got there I bought the car! The staff, including Mike R, and John F. were very helpful to me in my purchase of this car and went out of their way in facilitating the buying process. I recommend Ken Stoepel Ford!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Service with a smile
    April 26, 2017

    Not a good feeling when both vehicles end up in the service department at the same time, but dealing with Kevin Ortiz made a huge difference and i...

    Ken Stoepel Ford Lincoln

    We love us some Kevin! :-)


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    Not a good feeling when both vehicles end up in the service department at the same time, but dealing with Kevin Ortiz made a huge difference and it was all good. He kept us up to date with the progress of our repairs and left messages if we weren't around to answer the phone. He is such a pleasant person to work with and helped us out with transportation during that time. All Dealerships should have at least one KEVIN in their service department!

    Does recommend this dealer
    Came in for service or repair
    Ken Stoepel Ford Lincoln

    We love us some Kevin! :-)


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  • Impeccable customer service!
    April 25, 2017

    We were just passing through Kerrville TX with our fifth wheel from Nazareth PA on our way to Mesa AZ. My check engine light came on for a reoccur...

    Ken Stoepel Ford Lincoln

    Oh my goodness! We are so sorry you were "stranded" here in Kerrville, but we are happy to know that we could help in any way to get you back on t...


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    We were just passing through Kerrville TX with our fifth wheel from Nazareth PA on our way to Mesa AZ. My check engine light came on for a reoccurring intermittent issue. I tried to get it looked at by a dealer in Texarkana TX but was dealt an attitude. I cleared the code myself and on our stop in Kerrville the light came on again. I called Ken Stoepel Ford to see if I could bring the truck in before we continued on today and Kevin Ortiz picked up the phone. He didn't promise he could get the truck done today, but did say they would be able to look at it. We were elated when he called at 4 PM, roughly six hours after the drop off, to say it was done and that Lou the shuttle driver would be at the campground to pick me up in 10 minutes. I wasn't expecting much after the dealer encounter in Texarkana, but Kevin went way above and beyond, and couldn't have been more pleasant, knowledgeable, and accommodating. Lou was beyond friendly and seems to really enjoy his job and made all of us in the shuttle feel welcome. 1800 miles from home with a tow vehicle issue and Kevin, Lou, and the rest of the Stoepel crew got us back on the road in less than a day. It's a little too far to go for us for an oil change every 5000 miles, but when in the area again, these guys get our business! Way above and beyond!!!!

    Does recommend this dealer
    Came in for service or repair
    Ken Stoepel Ford Lincoln

    Oh my goodness! We are so sorry you were "stranded" here in Kerrville, but we are happy to know that we could help in any way to get you back on the road again. Lou and Kevin (and the rest of our crew) are awesome, and we are delighted to know that your experience with them was nothing less than a 5-star experience! When you're in our neck 'o the woods again, please stop in and say "howdy!" We trust that the rest of your trip was amazing and uneventful! Thank you, again, for your review. The greatest compliment a customer can give us is a review like this!


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  • Great Dealership
    April 25, 2017

    We can't say enough about our salesman John Finster and the whole dealership. This was our 3rd purchase from John. He makes buying a car an enjoy...

    Ken Stoepel Ford Lincoln

    Well, gosh shucks! Thanks so much for this review and letting people know how easy it is to buy and car or truck these days. We pride ourselves on...


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    We can't say enough about our salesman John Finster and the whole dealership. This was our 3rd purchase from John. He makes buying a car an enjoyable experience! He's very helpful and knowledgeable from start to finish. We've referred many friends to him and they have all been more then satisfied:) Everyone we've dealt with at the dealership has gone out of their way to help us - from finance, front desk, and the service department. In this day and age it's refreshing to find people like John and his team.

    Does recommend this dealer
    Ken Stoepel Ford Lincoln

    Well, gosh shucks! Thanks so much for this review and letting people know how easy it is to buy and car or truck these days. We pride ourselves on making it easy, fast, and fair! I will pass along your comments to John, as I am sure it will make his day. Thank you again for your 5-star review and giving us the best compliment possible ... a recommendation to your friends and family! Have a great day and we hope you are enjoying your new vehicle! Remember ... our Quick Lane is here to help with your first oil change. We look forward to helping you keep your vehicle in tip-top shape.


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  • Easy to work with dealership.
    April 13, 2017

    Sam Hernandez was our salesman and he was super helpful. The financial end was done easily and we were able to get a zero interest loan from Ford ...

    Ken Stoepel Ford Lincoln

    We're so happy that you were able to get the 0% financing through Ford on your new F-150 and that you had a 5-star experience with Sam Hernandez a...


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    Sam Hernandez was our salesman and he was super helpful. The financial end was done easily and we were able to get a zero interest loan from Ford on our new 2016 F150. Sam even came in on his day off to give us the keys and congratulations on our truck when it was ready.

    Does recommend this dealer
    Ken Stoepel Ford Lincoln

    We're so happy that you were able to get the 0% financing through Ford on your new F-150 and that you had a 5-star experience with Sam Hernandez and our finance office. Thank you for your review and for helping us get the word out about the level of customer service one can expect here at our dealership. We love what we do and helping people get into the vehicle that is just right for them! We trust you are enjoying your new truck and if there is anything we can do for you, please do not hesitate to let us know. Thank you for your business.


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  • Professional, friendly, and helpful
    April 13, 2017

    This was my 1st purchase of a new vehicle. I am a widow,( around 39, but I will not tell you how many times I have been around it) and promised my...

    Ken Stoepel Ford Lincoln

    We are so very sorry for the loss of your husband. We can only imagine how difficult and painful losing a spouse can be. We are thankful that you ...


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    This was my 1st purchase of a new vehicle. I am a widow,( around 39, but I will not tell you how many times I have been around it) and promised my husband that I would purchase a new vehicle. Logan was my sales person, and made this transaction very easy and comfortable. Juan was smiling and welcoming while we were doing the final paper work.I would refer any one of my family and friends to check out this dealership. You will not regret it.

    Does recommend this dealer
    Ken Stoepel Ford Lincoln

    We are so very sorry for the loss of your husband. We can only imagine how difficult and painful losing a spouse can be. We are thankful that you entrusted us with helping you keep your promise to your husband of purchasing a new vehicle, and knowing that you received 5-star service from your sales person, Logan Landen, and from our financing department with Juan Rodriguez. Please keep us in mind as you look to keep your vehicle in tip-top shape with regular oil and air filter changes, tire rotations, and free battery checks. We are confident you will experience excellent service at our Quick Lane as well. For now, we hope you are enjoying your new vehicle and that you will for many years to come.


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  • Best Customer Service
    April 12, 2017

    We have used this dealership many times for our car repairs and have been very pleased. Excellent customer service. Kevin always takes good care...

    Ken Stoepel Ford Lincoln

    Awww shucks! What more can we say than "thank you" for this awesome review. We appreciate your 5-star review and I will definitely let Kevin know ...


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    We have used this dealership many times for our car repairs and have been very pleased. Excellent customer service. Kevin always takes good care of us and goes above and beyond in customer service! They are quick and truly care about getting you the best value for the work needing to be done. I would recommend them to anyone needing a new car, or needing work done on your vehicle!

    Does recommend this dealer
    Came in for service or repair
    Ken Stoepel Ford Lincoln

    Awww shucks! What more can we say than "thank you" for this awesome review. We appreciate your 5-star review and I will definitely let Kevin know you are singing his praises. It will make his day! Thank you again!


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  • Best decision ever!
    April 12, 2017

    Alfred was on top of it. Got the information We wanted with no hassles or gimmicks. We bought our last vehicle from him and will go no where else!...

    Ken Stoepel Ford Lincoln

    Thank you for allowing us to help you and your family get into the perfect vehicle for each of you! How exciting that your son bought his first ca...


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    Alfred was on top of it. Got the information We wanted with no hassles or gimmicks. We bought our last vehicle from him and will go no where else! When he wasn't available we were very well taken care of by Peggy and she was just as awesome. The experience was so great that my wife referred her son to them the next day and he bought his first car! Thank You all so much! George and Christine Rodriguez

    Does recommend this dealer
    Ken Stoepel Ford Lincoln

    Thank you for allowing us to help you and your family get into the perfect vehicle for each of you! How exciting that your son bought his first car here! Thank you also for being a loyal customer and entrusting us with your business once again. We hope you are enjoying your 2017 Ford Focus and that it serves you well for many years to come!


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  • best service I have ever had
    April 12, 2017

    I have shopped for cars in various places and states and I must say, this was the easiest and best service I have ever had. Peggy and Alfred were ...

    Ken Stoepel Ford Lincoln

    Mr. Tilley, First of all, welcome to Kerrville! We hope you are enjoying your transition to your new town! We also wanted to say thank you so mu...


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    I have shopped for cars in various places and states and I must say, this was the easiest and best service I have ever had. Peggy and Alfred were really nice and seemed to be eager to do all that they could to make the purchase as smooth as possible. I think I made a great deal and they were open to my needs both from the purchase and as a new person in town. Thanks again for all your help. No one asked for this and it is from my heart.

    Does recommend this dealer
    Ken Stoepel Ford Lincoln

    Mr. Tilley, First of all, welcome to Kerrville! We hope you are enjoying your transition to your new town! We also wanted to say thank you so much for your 5-star review and for the kind words about Peggy Salazar and Alfred Hernandez. We work hard to make sure our customers are treated like family and that you get the best deal possible. Thank you for letting us know this was your experience. We hope you're enjoying your new vehicle ... feel free to stop by any time to say hello and grab some fresh-popped popcorn in our showroom!


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  • Great Dealership Ken Stoepel
    April 10, 2017

    Peggy Salazar is terrific. Anyone looking for a new or used vehicle Peggy is the right person for you. I promise she is a hard worker and will g...

    Ken Stoepel Ford Lincoln

    Two thumbs up! Thank you for sharing this with others. We appreciate it!


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    Peggy Salazar is terrific. Anyone looking for a new or used vehicle Peggy is the right person for you. I promise she is a hard worker and will get the job done. Just ask for her (Peggy). GREAT JOB!!!!

    Does recommend this dealer
    Ken Stoepel Ford Lincoln

    Two thumbs up! Thank you for sharing this with others. We appreciate it!


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