Gerald Subaru of Naperville

Reviews

Average Ratings

4.9
1954 lifetime reviews. Includes reviews of Gerald Subaru of Naperville from DealerRater.com
  • Jim Webb is great at showing cars

    Great sales rep Jim Webb. Showed me how every area of the car worked-i have never owned a Subaru. Found you via Marie in internet sales. Got great...

    Dealer Response

    Nancy, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know th...


    Show Full Review

    Great sales rep Jim Webb. Showed me how every area of the car worked-i have never owned a Subaru. Found you via Marie in internet sales. Got great price and was treated great. Even got to take the car over a special track which has different terrain. Jim Webb is a great representative

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nancy, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Jim's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Alec McKean - General Manager


    Hide Full Review
  • Excellent service and customer centered care

    Welcoming and knowledgeable staff; concise and clear explanations of the features of the vehicle and details regarding purchase; very patient; sta...


    Show Full Review

    Welcoming and knowledgeable staff; concise and clear explanations of the features of the vehicle and details regarding purchase; very patient; staff works well as a team to assist and guide the customer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • great service

    Everyone was very professional. Service was great - quick and thorough. All of my questions were answered and the work done on time. Also the wait...


    Show Full Review

    Everyone was very professional. Service was great - quick and thorough. All of my questions were answered and the work done on time. Also the waiting room is very nice.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Easy to get quick appointment, thorough check

    I liked that I was able to quickly get an appointment and knew I would get a thorough analysis of work that needed to be done on my vehicle.


    Show Full Review

    I liked that I was able to quickly get an appointment and knew I would get a thorough analysis of work that needed to be done on my vehicle.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great dealership

    Friendly, accommodating, and professional staff. The dealership clean and comfortable. Quick and easy buying process. The whole experience was gre...


    Show Full Review

    Friendly, accommodating, and professional staff. The dealership clean and comfortable. Quick and easy buying process. The whole experience was great.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Had a fantastic experience!
    November 20, 2017

    Facility and experience was great! But it was the staff that made it all come full circle. Jesse Bush was attentive and down to earth.


    Show Full Review

    Facility and experience was great! But it was the staff that made it all come full circle. Jesse Bush was attentive and down to earth.

    Does recommend this dealer

    Hide Full Review
  • Great Service Online and In-Person

    I didn't have a lot of time to spend at dealerships looking for a car and most dealerships weren't very willing to work with me online. They woul...


    Show Full Review

    I didn't have a lot of time to spend at dealerships looking for a car and most dealerships weren't very willing to work with me online. They would provide me with just enough information to ask me to come to the dealership. Fortunately, Stephen Cook and Cynthia Barratt of Gerald Subaru of Naperville understood what I needed and were a pleasure to work with. They got me the information I requested and took my inquiry seriously from the start. They are the reason I chose to visit Gerald Subaru of Naperville. When I walked through the door of Gerald Subaru, John Pryor approached us immediately and introduced himself. He was incredibly helpful and arranged my test drive. After explaining my situation to John, he understood my financial parameters and helped me get the vehicle I wanted at a price I could afford. While I can't recall his name, the man that handled the finances was a pleasure to work with as well. I really can't say enough about how helpful everyone was at Gerald Subaru of Naperville.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • What a fantastic experience!
    November 19, 2017

    What a clean and beautiful facility! But none of that matters if the people and products inside aren't just as impressive. Kelly is amazing and ma...

    Gerald Subaru of Naperville

    We appreciate you taking the time to share your feedback with us!¿¿ We work hard to make sure our guests have a truly exceptional experience.¿¿We ...


    Show Full Review

    What a clean and beautiful facility! But none of that matters if the people and products inside aren't just as impressive. Kelly is amazing and makes you truly feel like your business is appreciated. So friendly, thoughtful, outgoing, and incredibly helpful! Tony and Kelly were able to answer all of my million questions and deliver a great car smoothly.

    Does recommend this dealer
    Gerald Subaru of Naperville

    We appreciate you taking the time to share your feedback with us!¿¿ We work hard to make sure our guests have a truly exceptional experience.¿¿We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, Alec McKean - General Manager


    Hide Full Review
  • Straight forward
    November 18, 2017

    Even after all paper works signed, Eric took his time explain all the details of delivered vehicle. Great follow up! We would purchase another veh...

    Gerald Subaru of Naperville

    Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of truly exceptional serv...


    Show Full Review

    Even after all paper works signed, Eric took his time explain all the details of delivered vehicle. Great follow up! We would purchase another vehicle from Eric if opportunity comes.

    Does recommend this dealer
    Gerald Subaru of Naperville

    Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of truly exceptional service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager


    Hide Full Review
  • Couldn't be happier!

    What a clean and beautiful facility! But none of that matters if the people and products inside aren't just as impressive. Kelly is amazing and ma...

    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Shawna. Our team is dedicated to providing a welcoming and truly exceptional...


    Show Full Review

    What a clean and beautiful facility! But none of that matters if the people and products inside aren't just as impressive. Kelly is amazing and makes you truly feel like your business is appreciated. So friendly, thoughtful, outgoing, and incredibly helpful! Tony and Kelly were able to answer all of my million questions and deliver a great car smoothly.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Shawna. Our team is dedicated to providing a welcoming and truly exceptional service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Alec McKean - General Manager


    Hide Full Review