Gerald Subaru of Naperville

New 866-526-5612 Dealer Website
Used 866-772-0249 Email Dealer
Service 866-968-7315

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Reviews

Average Ratings

4.9
1383 lifetime reviews. Includes reviews of Gerald Subaru of Naperville from DealerRater.com
  • Great Internet Sales Team

    I have purchased new cars and trucks via the internet beginning. The team at Gerald Subaru recognizes the value of the internet customer and gas a...

    Dealer Response

    Thank you and congratulations on your purchase, Gary! I am happy to hear that Chris and Anthony were able to provide you with the outstanding cust...


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    I have purchased new cars and trucks via the internet beginning. The team at Gerald Subaru recognizes the value of the internet customer and gas a well developed business model to serve these customers. From the initial contacts to finalizing the purchase with Chris and Anthony was seamless.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you and congratulations on your purchase, Gary! I am happy to hear that Chris and Anthony were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Alec McKean General Manager


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  • Best price, transparent and friendly service
    March 22, 2017

    Just got my new Subaru Outback, Kelly was very friendly and straight forward. She always had the answers to my many questions and gave me a price...


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    Just got my new Subaru Outback, Kelly was very friendly and straight forward. She always had the answers to my many questions and gave me a price that other dealers said they couldn't match. Plus she gave me goodies (hat/mug/key chain) Would highly recommend.

    Does recommend this dealer

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  • Great Experience

    The staff at Gerald Subaru were very kind and knowledgeable about the vehicles. The only complaint I had was about the price of the vehicle. There...


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    The staff at Gerald Subaru were very kind and knowledgeable about the vehicles. The only complaint I had was about the price of the vehicle. There is no "wiggle room" for price negotiations and we ended up paying sticker price.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service

    I am always greeted by friendly service agents.They continue to go the extra step in making sure my care is serviced fully and I am pleased. I pur...


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    I am always greeted by friendly service agents.They continue to go the extra step in making sure my care is serviced fully and I am pleased. I purchased my car 6 years ago from Gerald.I have 120,000 miles on it.All service except for new tires has been at Gerald.This is the best car I have ever owned and the most pleasant service overall.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Easy Process

    Being a woman shopping for a vehicle on her own for the first time is intimidating. However, Gerald Subaru made the process easy through their exc...


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    Being a woman shopping for a vehicle on her own for the first time is intimidating. However, Gerald Subaru made the process easy through their excellent customer service, honesty, patience, and genuine help.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Outstanding service
    March 22, 2017

    They were all very helpful and knowledgable. Abid was very patient and incredibly polite. Car buying is a very nerve wrecking moment but with thei...


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    They were all very helpful and knowledgable. Abid was very patient and incredibly polite. Car buying is a very nerve wrecking moment but with their help I felt like the dealership was my home. I am extremely happy with my purchase and will definitely be recommending family and friends. Thank yous!

    Does recommend this dealer

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  • Excellent. Awesome
    March 20, 2017

    John did a great job explaining all the features of our new vehicle and the benefits of purchasing it from Gerald. We appreciate John's patience. ...


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    John did a great job explaining all the features of our new vehicle and the benefits of purchasing it from Gerald. We appreciate John's patience. We originally came in last April to purchase vehicle and decided shortly after our Appt. to move to a town home. John hung in there and periodically checked in for a year to see how things were going. He was persistent but not a pest which is why we came back to buy from him.

    Does recommend this dealer

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  • Honest Car Service

    Everything went as planned and on time---exactly what I've come to expect from the service at this dealership. So appreciated!

    Dealer Response

    Hi Andrew and thanks for the positive feedback. I am happy to hear that everything went well for you. Please feel free to call or stop by if there...


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    Everything went as planned and on time---exactly what I've come to expect from the service at this dealership. So appreciated!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Andrew and thanks for the positive feedback. I am happy to hear that everything went well for you. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Chuck Dziak - cdziak@geraldauto.com


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  • New 17' WRX coming home
    March 20, 2017

    I wasn't the easiest customer to deal with as there were many factors that had to fall into place to be able to drive the WRX off the lot. Kelly ...


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    I wasn't the easiest customer to deal with as there were many factors that had to fall into place to be able to drive the WRX off the lot. Kelly was patient and worked with me for nearly 6 hours. At the end of the day the day they sold a car/took my trade/and the WRX came home with me. Very happy! Again, Kelly was awesome. Eric

    Does recommend this dealer

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  • Another pleasant experience

    Kelley was friendly and easy to talk to. Got the deal done at the end of a long day. Thanks!

    Dealer Response

    Congratulations on your purchase, Eric. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedb...


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    Kelley was friendly and easy to talk to. Got the deal done at the end of a long day. Thanks!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your purchase, Eric. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Kelley was so positive. Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Alec McKean General Manager


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