Gerald Subaru of Naperville

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Reviews

Average Ratings

4.9
1465 lifetime reviews. Includes reviews of Gerald Subaru of Naperville from DealerRater.com
  • Gerald Subaru-great experience

    Very responsive via phone/email prior to appointment. Very customer-centered experience at the facility. Did not get annoying sales person feeling.

    Dealer Response

    Parthasarathy, thank you for the feedback! We are happy to hear of your positive experience at Gerald Subaru of Naperville, and we are grateful fo...


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    Very responsive via phone/email prior to appointment. Very customer-centered experience at the facility. Did not get annoying sales person feeling.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Parthasarathy, thank you for the feedback! We are happy to hear of your positive experience at Gerald Subaru of Naperville, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Sincerely, Alec McKean General Manager


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  • New Subaru owner.
    April 21, 2017

    Jesse Bush was pleasant to work with. He went out of his way to understand my needs and not offer models that were not in my price range. Asim Asl...


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    Jesse Bush was pleasant to work with. He went out of his way to understand my needs and not offer models that were not in my price range. Asim Aslam, the credit manager, explained the financing terms and the various extended warranties and let me choose the appropriate package that fit my needs.

    Does recommend this dealer

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  • 2017 crosstrek
    April 21, 2017

    Jesse Bush, Worked really hard to make my car buying process easier for me. I would highly recommend him to anyone interested in purchasing a Suba...


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    Jesse Bush, Worked really hard to make my car buying process easier for me. I would highly recommend him to anyone interested in purchasing a Subaru.

    Does recommend this dealer

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  • Fast, great service

    I brought my new Forester in for its 6 month oil change. Service was fast. Waiting room was very comfortable.


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    I brought my new Forester in for its 6 month oil change. Service was fast. Waiting room was very comfortable.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience

    Went out of their way to accommodate us. Jesse couldn't not have been nicer and more professional. All people we dealt with were great

    Dealer Response

    Hello Patti and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Jesse and th...


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    Went out of their way to accommodate us. Jesse couldn't not have been nicer and more professional. All people we dealt with were great

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Patti and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Jesse and the rest of the staff were there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Alec McKean General Manager


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  • Oil Change & Year Check Up

    The staff was very nice, the new waiting area is very comfortable and easy to be productive during your time waiting for your vehicle. Service was...

    Dealer Response

    Thank you for taking the time to write this review, Claire! Our top priority is satisfying our guests and I am delighted to know that the team was...


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    The staff was very nice, the new waiting area is very comfortable and easy to be productive during your time waiting for your vehicle. Service was done at quoted price and within quoted amount of time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this review, Claire! Our top priority is satisfying our guests and I am delighted to know that the team was able to set you at ease in our comfortable waiting area. We look forward to working with you again! Sincerely, Chuck Dziak - cdziak@geraldauto.com


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  • Great customer service

    Kelly Thomas, she was great. Very knowledgeable and answered all of my questions. She made me feel really comfortable and worked with me to get a ...

    Dealer Response

    Thank you so much for your very kind review, Maximillian. I am very pleased to hear your kind words regarding Kelly. She is dedicated to our custo...


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    Kelly Thomas, she was great. Very knowledgeable and answered all of my questions. She made me feel really comfortable and worked with me to get a price that worked. She was great!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your very kind review, Maximillian. I am very pleased to hear your kind words regarding Kelly. She is dedicated to our customers and is always ready to exceed expectations. Thank you again and we hope you enjoy your purchase for many miles of safe and happy travels! Sincerely, Alec McKean General Manager


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  • Great all around

    Friendly, knowledgeable staff in both service and sales. Brought a car in for service and bought another Subaru all in the same day. Great experie...

    Dealer Response

    Thank you for this excellent review and congratulations on your new Subaru, Cynthia. Our teams from both the sales and service departments had a p...


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    Friendly, knowledgeable staff in both service and sales. Brought a car in for service and bought another Subaru all in the same day. Great experience. Great products and Great People!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for this excellent review and congratulations on your new Subaru, Cynthia. Our teams from both the sales and service departments had a pleasure assisting you and are grateful for the 5-star review. We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Sincerely, Alec McKean General Manager


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  • Good car buying experience
    April 19, 2017

    Kelly was wonderful. She never pressured us or called a lot as we were car shopping at other places for a few weeks, just to come back to her and ...

    Gerald Subaru of Naperville

    Thank you for choosing Gerald Subaru of Naperville as your dealership to purchase your vehicle. We really appreciate the great review and comments...


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    Kelly was wonderful. She never pressured us or called a lot as we were car shopping at other places for a few weeks, just to come back to her and get great service.

    Does recommend this dealer
    Gerald Subaru of Naperville

    Thank you for choosing Gerald Subaru of Naperville as your dealership to purchase your vehicle. We really appreciate the great review and comments. I am very glad to hear that your experience with Kelly has been very positive. It was great doing business with you. We hope to see you again! Sincerely, Alec McKean ¿¿¿ General Manager


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  • Great Service. Knowledgeable, responsive personnel

    My salesman, John Pryor, was very knowledgeable about the Suburu vehicles; went to great effort to make it possible for me to lease my car; drove ...

    Dealer Response

    Thank you so much for your very kind review, Coleen. I am very pleased to hear your kind words regarding John. He is dedicated to our customers an...


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    My salesman, John Pryor, was very knowledgeable about the Suburu vehicles; went to great effort to make it possible for me to lease my car; drove all the way to Indiana to get the Forester with features that I wanted. He was very professional and a pleasure to work with.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your very kind review, Coleen. I am very pleased to hear your kind words regarding John. He is dedicated to our customers and is always ready to exceed expectations. Thank you again and we hope you enjoy your Forester for many miles of safe and happy travels! Sincerely, Alec McKean General Manager


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