Gerald Subaru of Naperville

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Reviews

Average Ratings

4.9
1471 lifetime reviews. Includes reviews of Gerald Subaru of Naperville from DealerRater.com
  • Gerald Subaru-great experience

    Very responsive via phone/email prior to appointment. Very customer-centered experience at the facility. Did not get annoying sales person feeling.

    Dealer Response

    Parthasarathy, thank you for the feedback! We are happy to hear of your positive experience at Gerald Subaru of Naperville, and we are grateful fo...


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    Very responsive via phone/email prior to appointment. Very customer-centered experience at the facility. Did not get annoying sales person feeling.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Parthasarathy, thank you for the feedback! We are happy to hear of your positive experience at Gerald Subaru of Naperville, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Sincerely, Alec McKean General Manager


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  • Asif Yusuf

    Friendly, straightforward and painless, I had a great experience and got a good deal on a good car. You have a great crew of people


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    Friendly, straightforward and painless, I had a great experience and got a good deal on a good car. You have a great crew of people

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • great and nice clean

    everyone is so friendly special John Rose is extremely helpful and knowledgeable. Manager helps us a lot.We are very happy with our purchase. Sinc...


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    everyone is so friendly special John Rose is extremely helpful and knowledgeable. Manager helps us a lot.We are very happy with our purchase. Since last 20 years we were using camry but with everyone effect at Naperville Subaru we purchased our Subaru forester and we love that.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Positive purchase experience

    Our sales person, Christian Alva, was very well informed and a pleasure to work with. We appreciate his efforts to make our purchase experience c...


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    Our sales person, Christian Alva, was very well informed and a pleasure to work with. We appreciate his efforts to make our purchase experience comfortable, and we would definitely recommend him to others.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience at Gerald Subaru
    April 23, 2017

    My husband, son, brother, and I bought a 2017 Legacy yesterday at Gerald Subaru. It was a long process, but our salesman Ricardo Rodriguez did a g...


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    My husband, son, brother, and I bought a 2017 Legacy yesterday at Gerald Subaru. It was a long process, but our salesman Ricardo Rodriguez did a great job of helping us throughout . We had limited funding due to my husband's critical health issues. He was patient with us and really tried to get the best possible deal we could. Ricardo was empathetic and kind while interacting with us. It was great to have snacks to get us through this long day and the credit manager was very thorough and understanding. Everyone treated us with respect and we will give this dealership the highest possible rating in every area. Thank you Ricardo for making this car a reality for us!!!!

    Does recommend this dealer

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  • Great dealership and salesman
    April 23, 2017

    My experience at Gerald Subaru and with my salesman Eric was nothing short of great. My Impreza is the 6th car I have bought in the last 9 years a...


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    My experience at Gerald Subaru and with my salesman Eric was nothing short of great. My Impreza is the 6th car I have bought in the last 9 years and the best car buying experience I have had. Kudos to Eric for not being one of those overbearing pushy salesmen. Eric made this an enjoyable easy transaction getting me the best price possible, the vehicle I wanted with the terms I wanted. I would not hesitate to recommend Eric and Gerald Subaru to my friends and family.

    Does recommend this dealer

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  • Improved customer service!

    Bob (in service) checked me in and had my loaner ready for me in a timely fashion, allowing me to get to work on time without rushing. He followe...


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    Bob (in service) checked me in and had my loaner ready for me in a timely fashion, allowing me to get to work on time without rushing. He followed up with me later that day to inform me that my car was not ready, which he had told me at check-in might be possible. There were no surprises and when I picked up my car, it looked like new! Also, thanks to Chuck D, for continuing to make sure my service/maintenance experiences are excellent. And lastly, Morgan was the epitome of good customer service during every interaction I had with her. Thank you!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • New Subaru owner.
    April 21, 2017

    Jesse Bush was pleasant to work with. He went out of his way to understand my needs and not offer models that were not in my price range. Asim Asl...


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    Jesse Bush was pleasant to work with. He went out of his way to understand my needs and not offer models that were not in my price range. Asim Aslam, the credit manager, explained the financing terms and the various extended warranties and let me choose the appropriate package that fit my needs.

    Does recommend this dealer

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  • 2017 crosstrek
    April 21, 2017

    Jesse Bush, Worked really hard to make my car buying process easier for me. I would highly recommend him to anyone interested in purchasing a Suba...


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    Jesse Bush, Worked really hard to make my car buying process easier for me. I would highly recommend him to anyone interested in purchasing a Subaru.

    Does recommend this dealer

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  • Fast, great service

    I brought my new Forester in for its 6 month oil change. Service was fast. Waiting room was very comfortable.


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    I brought my new Forester in for its 6 month oil change. Service was fast. Waiting room was very comfortable.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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