Gerald Subaru of Naperville

New 866-526-5612 Dealer Website
Used 866-772-0249 Email Dealer
Service 866-968-7315

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Reviews

Average Ratings

4.9
1392 lifetime reviews. Includes reviews of Gerald Subaru of Naperville from DealerRater.com
  • Great Internet Sales Team

    I have purchased new cars and trucks via the internet beginning. The team at Gerald Subaru recognizes the value of the internet customer and gas a...

    Dealer Response

    Thank you and congratulations on your purchase, Gary! I am happy to hear that Chris and Anthony were able to provide you with the outstanding cust...


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    I have purchased new cars and trucks via the internet beginning. The team at Gerald Subaru recognizes the value of the internet customer and gas a well developed business model to serve these customers. From the initial contacts to finalizing the purchase with Chris and Anthony was seamless.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you and congratulations on your purchase, Gary! I am happy to hear that Chris and Anthony were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Alec McKean General Manager


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  • Low Pressure, Competitive Pricing and We'll Recommend.
    March 25, 2017

    Chris did a great job presenting the features of our new 2017 2.0XT. He is a true Subaru enthusiast with applicable and practical knowledge of his...


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    Chris did a great job presenting the features of our new 2017 2.0XT. He is a true Subaru enthusiast with applicable and practical knowledge of his product. He truly leverages the features of his product to do his selling, not off-putting sales tactics or gimmicks. Keep this up Chris, it is refreshing and fun to do business with. Jessie did a great job filling in for Chris when our schedules did not align. Jessie's personable approach is greatly appreciated and he followed up on all accounts in a timely and professional manner. Ubaldo followed suit during final negotiations. Asim fell right in line with Gerald's personable and capable sales team. This group offers a solid buying experience with competitive pricing. Do consider Gerald Subaru when shopping for your new Subaru.

    Does recommend this dealer

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  • Prompt and efficient service.

    Prompt and efficient service in a pleasant environment. I am very impressed with the new facility. We were a TOYOTA family. Now we are sold on Sub...


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    Prompt and efficient service in a pleasant environment. I am very impressed with the new facility. We were a TOYOTA family. Now we are sold on Subaru.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Sales

    The excellent customer service! Everyone was asking if I needed to be helped, Leo Lopez is the best! I want to bring my sister here.


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    The excellent customer service! Everyone was asking if I needed to be helped, Leo Lopez is the best! I want to bring my sister here.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very professional!

    Service managers were friendly, professional, & helpful. They leveled with me about my issues, options, & quickly told me how much each option wou...


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    Service managers were friendly, professional, & helpful. They leveled with me about my issues, options, & quickly told me how much each option would cost!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great new facility dealership and service center

    The new service center and dealership is the best subaru location that I've ever gone to. I've owned a Subaru since 2003. The service manager Chuc...

    Dealer Response

    Thank you Benjamin for the kind words! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was ...


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    The new service center and dealership is the best subaru location that I've ever gone to. I've owned a Subaru since 2003. The service manager Chuck Dziak is the best in the business and will continue to come to this service center because of him.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Benjamin for the kind words! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let me know. Sincerely, Chuck Dziak - cdziak@geraldauto.com


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  • Trust Earned
    March 23, 2017

    When I initially decided to purchase a vehicle, I tried to do as much research as I could on the buying process. It is intimidating for a woman wh...

    Gerald Subaru of Naperville

    Viridiana, thanks for this great review and congratulations on your purchase! We can't tell you enough how much we appreciate Leo and Tony. They d...


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    When I initially decided to purchase a vehicle, I tried to do as much research as I could on the buying process. It is intimidating for a woman who is purchasing a vehicle on her own for the first time to step foot in a dealership and I wanted to be prepared. I had my guard up from the get-go. However, that all changed when I met Leo. He was a combination of professional, friendly, honest and responsive. He was able to get me exactly what I wanted and I could not be any happier with my purchase. Additionally, Leo was not solely interested in making a sale but concerned in building a customer relationship. I'd also like to acknowledge Tony for his genuine interest in helping me. He was patient and empathetic to my situation and went above and beyond to find a solution to my complication. I am have gained a favorable experience and a car I love!

    Does recommend this dealer
    Gerald Subaru of Naperville

    Viridiana, thanks for this great review and congratulations on your purchase! We can't tell you enough how much we appreciate Leo and Tony. They do a fantastic job and I¿¿¿m very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Sincerely, Alec McKean ¿¿¿ General Manager


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  • Professional and friendly
    March 22, 2017

    We had a wonderful experience buying our first Subaru with Mike and Anthony, who are very professional and confident. Dealership is clean and welc...

    Gerald Subaru of Naperville

    Thank you for the kind words, Susie! We couldn't be happier that you enjoyed your experience here at our dealership and that Mike and Anthony were...


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    We had a wonderful experience buying our first Subaru with Mike and Anthony, who are very professional and confident. Dealership is clean and welcoming. We were never rushed and all our questions were answered. The car was fully explained and demonstrated. I would highly recommend this dealership, and Mike in particular, to any of my friends who now admire my new Forrester!

    Does recommend this dealer
    Gerald Subaru of Naperville

    Thank you for the kind words, Susie! We couldn't be happier that you enjoyed your experience here at our dealership and that Mike and Anthony were there to provide you with such exceptional service! Thank you again and congratulations on your new Forester. Sincerely, Alec McKean ¿¿¿ General Manager


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  • Good Service

    Personable service staff. Explained everything well, and did not just push paper for you to sign. Car was returned clean and they seemed genuine...

    Dealer Response

    James, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! Our team works very ha...


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    Personable service staff. Explained everything well, and did not just push paper for you to sign. Car was returned clean and they seemed genuinely pleased that I was a customer.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! Our team works very hard to ensure each of our customers is 100% satisfied with the service experience. We look forward to working with you again! Sincerely, Chuck Dziak - cdziak@geraldauto.com


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  • Best price, transparent and friendly service
    March 22, 2017

    Just got my new Subaru Outback, Kelly was very friendly and straight forward. She always had the answers to my many questions and gave me a price...

    Gerald Subaru of Naperville

    Congratulations on your new Subaru Outback! Thank you for writing such a great review about your experience at our dealership! We appreciate the f...


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    Just got my new Subaru Outback, Kelly was very friendly and straight forward. She always had the answers to my many questions and gave me a price that other dealers said they couldn't match. Plus she gave me goodies (hat/mug/key chain) Would highly recommend.

    Does recommend this dealer
    Gerald Subaru of Naperville

    Congratulations on your new Subaru Outback! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Kelly was so positive. Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Alec McKean ¿¿¿ General Manager


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