Gerald Subaru of Naperville

New 866-526-5612 Dealer Website
Used 866-772-0249 Email Dealer
Service 866-968-7315

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Reviews

Average Ratings

4.9
1400 lifetime reviews. Includes reviews of Gerald Subaru of Naperville from DealerRater.com
  • Great Internet Sales Team

    I have purchased new cars and trucks via the internet beginning. The team at Gerald Subaru recognizes the value of the internet customer and gas a...

    Dealer Response

    Thank you and congratulations on your purchase, Gary! I am happy to hear that Chris and Anthony were able to provide you with the outstanding cust...


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    I have purchased new cars and trucks via the internet beginning. The team at Gerald Subaru recognizes the value of the internet customer and gas a well developed business model to serve these customers. From the initial contacts to finalizing the purchase with Chris and Anthony was seamless.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you and congratulations on your purchase, Gary! I am happy to hear that Chris and Anthony were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Alec McKean General Manager


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  • Good service

    I liked the patience that was shown while trying out multiple cars to ensure that I was making the right decision.


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    I liked the patience that was shown while trying out multiple cars to ensure that I was making the right decision.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent service and pleasant staff

    The service was excellent and timely. The staff was friendly and knowledgeable. Facilities are clean and comfortable. Wifi allowed my wait time to...


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    The service was excellent and timely. The staff was friendly and knowledgeable. Facilities are clean and comfortable. Wifi allowed my wait time to be productive.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent service

    Excellent communication and explanation from service rep. Excellent accomodations in new facility. First rate service and repairs. Work done in a ...


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    Excellent communication and explanation from service rep. Excellent accomodations in new facility. First rate service and repairs. Work done in a very timely manner. Highly recommended.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience

    My salesman Leo made the buying process painless. Very knowledgeable & found just what I was looking for within the lot. Test drive my new 2017 fo...


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    My salesman Leo made the buying process painless. Very knowledgeable & found just what I was looking for within the lot. Test drive my new 2017 forester and was sold. Gerald's Subaru of Naperville lifetime powertrain warranty gives me peace of mind that I will be enjoying my 1st Subaru for years to come.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Came in for a test drive, left with a new vehicle!
    March 28, 2017

    I had been in the "market' for a new vehicle "Toyota 4Runner" for a couple of weeks and located one at Gerald Subaru. Dealt with Len via interne...

    Gerald Subaru of Naperville

    Thank you for this great review and congratulations on your purchase. Leo is a great people person and he strives to create a positive buying expe...


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    I had been in the "market' for a new vehicle "Toyota 4Runner" for a couple of weeks and located one at Gerald Subaru. Dealt with Len via internet inquiry and then Leo Lopez. Appreciated Leo's approach: easy going, informative, patient, seemed honest, and also didn't hurt that he drove an older model of the car I was interested in. I respected the fact that he "asked for the sale" or "what it would take" to get me into the vehicle when we were done test driving. I had a number in my head of what I wanted for my trade in and what I wanted to purchase the new vehicle for. Leo made that happen. He didn't play games or make me feel bad, guilty and or awkward.. rather kept the conversation going with management and got me the deal I had asked for. I would definitely recommend Leo and Gerald Subaru as a whole. Seem to genuinely care and have quality vehicles that they stand behind. There are a lot of games that some dealer play but Gerald and Leo are not one of those.

    Does recommend this dealer
    Gerald Subaru of Naperville

    Thank you for this great review and congratulations on your purchase. Leo is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. If you have any questions or concerns, please do not hesitate to come see us. Sincerely, Alec McKean ¿¿¿ General Manager


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  • Polite Service

    Loaner car was ready when I arrived. Prompt and polite service, made sure we both were clear on what was to be done, and approximate time to compl...

    Dealer Response

    Howard, thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the loaner car we provided and the thorou...


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    Loaner car was ready when I arrived. Prompt and polite service, made sure we both were clear on what was to be done, and approximate time to complete service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Howard, thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Chuck Dziak - cdziak@geraldauto.com


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  • Good service, well done

    They did my service as requested. The representative was very helpful in walking me through what I needed. They also drove me home and picked me u...

    Dealer Response

    Charlie, thank you for sharing this great feedback with us. We feel our service department is what makes Gerald Subaru of Naperville special. Revi...


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    They did my service as requested. The representative was very helpful in walking me through what I needed. They also drove me home and picked me up because the service was for my 90k mile repairs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Charlie, thank you for sharing this great feedback with us. We feel our service department is what makes Gerald Subaru of Naperville special. Reviews like yours help us to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chuck Dziak - cdziak@geraldauto.com


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  • oil change

    They were honest and went out of the box a little to get the job done. I would definitely recommend to friends.

    Dealer Response

    Thank you Michael for your kind words about our Service Team! We're proud of the honest and hard work that our team puts in to offer such great cu...


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    They were honest and went out of the box a little to get the job done. I would definitely recommend to friends.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Michael for your kind words about our Service Team! We're proud of the honest and hard work that our team puts in to offer such great customer service! We look forward to the opportunity to work with you again in the future! Sincerely, Chuck Dziak - cdziak@geraldauto.com


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  • Low Pressure, Competitive Pricing and We'll Recommend.
    March 25, 2017

    Chris did a great job presenting the features of our new 2017 2.0XT. He is a true Subaru enthusiast with applicable and practical knowledge of his...

    Gerald Subaru of Naperville

    Thank you for taking the time to write such a detailed review about your experience with us, Chris! We truly appreciate it. We would like to congr...


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    Chris did a great job presenting the features of our new 2017 2.0XT. He is a true Subaru enthusiast with applicable and practical knowledge of his product. He truly leverages the features of his product to do his selling, not off-putting sales tactics or gimmicks. Keep this up Chris, it is refreshing and fun to do business with. Jessie did a great job filling in for Chris when our schedules did not align. Jessie's personable approach is greatly appreciated and he followed up on all accounts in a timely and professional manner. Ubaldo followed suit during final negotiations. Asim fell right in line with Gerald's personable and capable sales team. This group offers a solid buying experience with competitive pricing. Do consider Gerald Subaru when shopping for your new Subaru.

    Does recommend this dealer
    Gerald Subaru of Naperville

    Thank you for taking the time to write such a detailed review about your experience with us, Chris! We truly appreciate it. We would like to congratulate you on your new 2017 Subaru 2.0XT! I¿¿¿m very glad to hear that your experience with our team has been very positive. It was great doing business with you. We hope to see you again! Sincerely, Alec McKean ¿¿¿ General Manager


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