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I just had my Jeep Grand Cherokee serviced at the New Braunfels site through the Express Lane. The service was fast and not expensive. John handled the... service very well. The representatives at this dealership are great.
Disappointed only a few months later... 1. I was sold an additional Maintenance Plan and later came to find out that it didn't in fact cover anything... close to what was discussed. In fact, the plan application wasn't even completed. The servicing dealer (Not BlueBonnet) had to pull the contract info manually from the plan administrator to realize it wasn't completed properly. 2. As part of my purchase of a used 2016 Tundra, I requested that the clear plastic "Chip Guard" material which is applied to the edges of the doors, hood, fenders, and other locations on the truck get removed. This material degrades over the years and looks terrible on white vehicles. Well, the dealer agreed and seemingly melted the material off the vehicle, leaving a very ugly and very sticky mess all along the truck. Several washes (and hand waxes) later and it's still not completely removed. I'm not angry - I'm just irritated. I'm irritated that I can't get anyone on the phone to discuss these concerns. I'm irritated that this is just one of those dealerships that is only concerned with moving product, and not building a working relationship with their customers. I wonder how many return customers they have? I certainly won't be one of them.
My experience with BB JEEP was overall a success. From the time I met Russ in the Parking lot to signing papers with Sheli. It was smooth and stress-free.... Russ asked all the right questions, guided me to the right vehicles, and listened to my budget requirement. I never felt pressured and I felt comfortable with him the entire time. I felt he was sincere and trust-worthy. He wasn’t your typical car saleamen trying to close a deal and superficial. He brought back the small town feel of authentic conversations and sharing a piece of his life with me. Thanks, Russ! I’m extremely content with my New Jeep Cherokee purchase and I appreciate the great experience. Namaste!
My daughters boyfriend bought a used car in excellent shape and at a great price by Russ! I went with them and even though I wasn’t buying the car, I... am so glad I went!! I’ve been buying cars for more years than I’d care to admit, but I have never met a more honest and genuinely nice salesman before I met Russ. He made my daughters boyfriends first car buy enjoyable and smooth sailing! The dealership was also pretty and comfortable. So remember, if buying a car is a must, call Russ!! Thanks again Russ!!
I openingly admitted that I was trying to get a better deal at my local dealer...to match what Bluebonnet Jeep/Ford had advertised. The cars were Apples... to Apples the same all the way down to down to similar mileage. They returned calls when promised, were helpful in my endeavor and were even supportive when I stated my local dealer did finally cave and meet their price. Yes I would have drove the extra 1.5 hours each direction to save $800 if my local dealer didn't budge.
I bought my first vehicle the Grand Cherokee from Jeff and hands down have nothing but the highest accords for him and Bluebonnet Jeep. He was incredibly... knowledgeable and laid back; just what a young woman needed.
Jeremiah Kimball sold me my car and I love my car. It's my first red car and red is my favorite color so I love this car soooooo much. Thanks again Jeremiah
AMAZING!!! FROM THE START OF BUYING ALL THE WAY THROUGH TO SERVICE NEEDED AFTER THE SALE. FROM HERMAN, SALES; ED, MANAGER; SHELI IN FINANCE; JOHN IN SERVICE... DEPT....CAN NOT SAY ENOUGH NICE THINGS ABOUT THIS AMAZING GROUP OF PEOPLE. Such an exceptional experience, thanks to you all and glad to be a customer for life with you all!! ¿
I recently bought a Jeep Grand Cherokee from Blue Bonnet Motors. I took a gamble by buying the vehicle sight unseen from out of state. Throughout the... process, my sales professional Nancy stayed in constant contact with me. She made sure the buying process was as painless as possible. She even helped me coordinate shipping, to the point that she came in on her day off to make sure the vehicle was trailered safely! After I received the vehicle, there was a mechanical malfunction which my local dealer was being very difficult about fixing...even though it should have been covered by warranty. Nancy and the service manager, Bill Martin, worked tirelessly to communicate with the local dealership and even covered the repair in good faith! Thank you Nancy and Bill! I cannot recommend working with this dealership, and namely these fantastic individuals, enough. I will certainly be buying from this dealership again, and anyone with good sense will too.
Bluebonnet Jeep is AMAZING!!! This is my third Jeep and this is the BEST customer experience I have ever encountered. The first person I met was Robert... in the Service Department. He was the nicest and most helpful person I have ever met at a dealership. The next person I met was Chelsea and we were instantly friends. She did an appraisal for me of my Jeep Wrangler Unlimited trade-in and explained the outcome thoroughly. I contacted her when I was ready to trade and purchase my new Sahara. She introduced me to Jeremiah Kimball, who bent over backwards to please me while narrowing my selection. People either LOVE Jeeps or HATE them and I LOVE them!!! Jeremiah was highly perceptive of my keen knowledge of the exact Jeep I had in mind and he produced several for me to choose from. He was magnificently prepared and answered questions before I asked them. He had all the necessary papers ready for my particular circumstances and every step of his process was smooth, orderly and accommodating...he sincerely wanted to please me with my purchase and his attention to every detail was very appreciated! From my first steps into the Bluebonnet Jeep Dealership until my exit from the kind Finance person's office, I was treated fairly, unpressured and with the utmost attentiveness. Thank you so much for such a wonderful experience! Blessings, ~Mary Lurlene DuBose