BayState Chrysler Jeep Dodge Ram

Reviews

Average Ratings

3.0
16 lifetime reviews.
  • Service Station is Great and Reliable

    I've been having my Jeep serviced here for 5 years, and have always received wonderful service. From oil changes to diagnostics and repairs, they'...


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    I've been having my Jeep serviced here for 5 years, and have always received wonderful service. From oil changes to diagnostics and repairs, they've always treated me well and taken good care of my car. I would recommend them to anyone in the Boston area looking to have their Jeep serviced.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Typical old-school car dealer

    Yes they're fast and responsive - until you sign the paperwork. Then they duck & disappear when you have questions or issues.

    Dealer Response

    Chris, we are sorry to hear that not all aspects of your visit met your expectations. We'd like to discuss this further with you, so please reach ...


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    Yes they're fast and responsive - until you sign the paperwork. Then they duck & disappear when you have questions or issues.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Chris, we are sorry to hear that not all aspects of your visit met your expectations. We'd like to discuss this further with you, so please reach out to John Anzalone at 617.928.5400. We hope to hear from you soon.


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  • good experience

    We stopped in to look at two jeeps and they were very, very busy! However, they were helpful and friendly. They let us test drive the car on our o...

    Dealer Response

    Sarah, we are glad to hear that our staff was helpful and friendly and that you received great customer service. We never want customers to feel p...


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    We stopped in to look at two jeeps and they were very, very busy! However, they were helpful and friendly. They let us test drive the car on our own and gave us space to look around the lot to see if there was anything else we liked. I appreciated having time and space to do that without a sales person with us at every point. We really liked one of the jeeps and would have purchased it except it was clearly owned by a smoker previously. :( When I'm ready to look for another jeep, I will definitely look here!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Sarah, we are glad to hear that our staff was helpful and friendly and that you received great customer service. We never want customers to feel pressured and are here to assist in any way, whether there is a purchase or not. Thank you for allowing us to help you in your search and we hope to have the opportunity to serve you again in the future!


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  • 5 star

    After searching for a car from Methuen to Medford and from Nashua to Norwood, I found Baystate to be the most honest and helpful. Braeden Gregg re...


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    After searching for a car from Methuen to Medford and from Nashua to Norwood, I found Baystate to be the most honest and helpful. Braeden Gregg remembered my needs days after I mentioned them and fulfilled my wishes even when it meant going far out of his way to go by the law. He was not pushy, did not waste my time talking down to me as numerous dealers had, was very open about the car, and was creative in meeting my special needs. My family will cherish the happy day we got our new car from BayState and appreciate the respect and flexibility Braeden showed us.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Professional

    I bought a used car from bay state,my salesman Zoar was very professional from A to Z .Two days later I had a minor mechanical issue , they fixed ...


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    I bought a used car from bay state,my salesman Zoar was very professional from A to Z .Two days later I had a minor mechanical issue , they fixed it with a smile. Wouldn't hesitate to reccomend them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Amazing Service for my car, amazing service for me

    As soon as I drove into the bay I was immediately greeted with a smile! Dropped my car off, explained what I needed to the AWESOME manager up fron...


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    As soon as I drove into the bay I was immediately greeted with a smile! Dropped my car off, explained what I needed to the AWESOME manager up front (Ryan Millavec was the card I took from his desk), and that was it! Ryan took car of it, called me as soon as my car was done, and very easy language to understand what was wrong with my Subaru to begin with. Furthermore, they don't even specialize in these cars, but I haven't had a problem since! Thanks guys, hats off to the mechance and 2 thumbs up for customer service!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Fantastic buying experience

    I hadn't purchased a new car in years and was not at all looking forward to the process. I am very happy to say that working with Jim Jubb at Bays...


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    I hadn't purchased a new car in years and was not at all looking forward to the process. I am very happy to say that working with Jim Jubb at Baystate was actually an enjoyable experience. I very much appreciate his candor and willingness to be patient as I worked my way through several pages worth of questions that I had prepared on everything from a few different models, pricing, warranties and financing. I would absolutely recommend Baystate Chrysler Jeep Dodge Ram and Jim in particular. Beyond that the dealership was clean, easy to get to and his colleagues couldn't have been nicer. It was an all around great experience and Baystate has a customer for life.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Sales Dept

    I was greeted by the manager Jim Jubb as soon as I walked into the dealership. He asked me a few questions and then introduced me to my sales pers...


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    I was greeted by the manager Jim Jubb as soon as I walked into the dealership. He asked me a few questions and then introduced me to my sales person who was also named Jim. It was a very easy going experience and I was very happy with my purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience!!!

    My experience was incredible from the time I walked in the door starting with the Manager Jim Jubb. All the staff was extremely helpful and not pu...


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    My experience was incredible from the time I walked in the door starting with the Manager Jim Jubb. All the staff was extremely helpful and not pushy whatsoever. All my questions were answered and made the entire buying experience very easy. I will definitely be back.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent experience!

    I felt compelled to write this review concerning my recent excellent overall experience with manager Jim Jubb at BayState Chrysler Jeep and Dodge....


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    I felt compelled to write this review concerning my recent excellent overall experience with manager Jim Jubb at BayState Chrysler Jeep and Dodge. As probably every consumer has probably felt in the past I was as about excited about shopping for a new vehicle as my next trip to the dentist for a route canal but desperately needed to trade in my present vehicle for a new or pre owned one. Not only did Jim Jubb treat me with respect and decency he was more than willing and able to take the time to educate and consult me on my personal needs for a vehicle he also provided me with the best possible pricing on my trade, new vehicle and financing way above my expectations. I can't thank Jim enough for the extra efforts he made on my behalf with my mediocre credit score in securing me an excellent interest rate and getting me into a beautiful new Jeep Cherokee that I thought I could never afford. Truly excellent experience at BayState and they will now have a loyal lifetime customer in me! Thanks Jim! Sincerely, Dave J

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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