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Reviews

Average Ratings

3.1
123 lifetime reviews. Includes reviews of Alamo Toyota from DealerRater.com
  • 2013 Rav4

    I was interested in buying a used 2013 RAV4 that had been in a previous accident. I thought the price could've been a little lower but they did tr...


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    I was interested in buying a used 2013 RAV4 that had been in a previous accident. I thought the price could've been a little lower but they did try to deal with me I just found a better buy elsewhere .

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Toyota Service is GREAT!

    Sales are not high pressure. Service is fast and efficient. This dealer takes pride in customer relations.

    Dealer Response

    Thank you for the five-star review, Frank! We're glad that you felt welcome and respected at our dealership.


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    Sales are not high pressure. Service is fast and efficient. This dealer takes pride in customer relations.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the five-star review, Frank! We're glad that you felt welcome and respected at our dealership.


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  • Delinquent
    April 2, 2017

    The entire time spent with a not so helpful salesman was spent listening to most the other employees sitting around inside being loud obnoxious an...


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    The entire time spent with a not so helpful salesman was spent listening to most the other employees sitting around inside being loud obnoxious and vulgar.

    Does not recommend this dealer

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  • Friendly Service, Knowledgeable Service Managers

    Went in to replace a broken wheel bolt that was broken from another company's tire rotation service and the guys at the Service Desk were very hel...


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    Went in to replace a broken wheel bolt that was broken from another company's tire rotation service and the guys at the Service Desk were very helpful, knowledgeable and friendly.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Dissapointed
    March 4, 2017

    We just purchased a TOYOYA RAV 16 XLE and it came with a huge red stain it was supposed to be cleaned and detailed and is not so I am waiting to s...


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    We just purchased a TOYOYA RAV 16 XLE and it came with a huge red stain it was supposed to be cleaned and detailed and is not so I am waiting to see if they are willing to remove the stain. This was ALAMO TOYOTA 18019 N US HWY 281 SAN ANTONIO TX 78232 .

    Does not recommend this dealer

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  • Alamo Toyota on 281
    March 4, 2017

    Wasted 2 trips to that dealership and 2.5 hours of wait time to be told that they had the wrong part to install! No apologies for the time I waste...


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    Wasted 2 trips to that dealership and 2.5 hours of wait time to be told that they had the wrong part to install! No apologies for the time I wasted... no attempt at taking responsibility and making it right... 0 recognition of a major flaw in their processes that could be easily remediated to prevent this from happening in the future. With manager like him, service will never improved! Specifics - Ordered and pre paid ($250) an update for my navigation system in December. Toyota received it 5 weeks later. I stopped by on a Saturday to have it installed and was told that the "Toyota system" required for install was down, not only there but all dealerships in town (????!!!).... they would call me to setup an appointment when system back up. The followin week, I received a postcard stating to pick it up or it would be returned. I called them right away, sharing that I had been there... they said that they did not understand the "all systems down" excuse and would have my service guy follow-up with me to setup an appointment. Nobody ever called... on Friday March 3, I took my morning off work to get this done. Was there before 9am... was told it was a 1 hour install... by 11:20, was told that they had the wrong update (whether wrong part was ordered or shipped I do not know). 2.5 hours totally wasted... Asked to speak to Service Manager who told me something like "with the thousands of parts ordered, mistakes happened".

    Does not recommend this dealer
    Came in for service or repair

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  • Fire Chris Fagan
    November 14, 2016

    My Service Adviser was the Assisant Service Manager and he was condescending every time I talked. He would repeat it back to me as if he was a cop...


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    My Service Adviser was the Assisant Service Manager and he was condescending every time I talked. He would repeat it back to me as if he was a cop. Very rude. Also they have Bogus Fees. $1.50 Freight Fee (nothing was shipped) Miscellaneous Shop Fee $16.20!

    Does not recommend this dealer
    Came in for service or repair

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  • 1 hr 50 min to get an oil change
    October 7, 2016

    1 hr 50 min for an oil change and for them to tell me they need to order parts on a recall. I made the apt over a week before and the parts shoul...


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    1 hr 50 min for an oil change and for them to tell me they need to order parts on a recall. I made the apt over a week before and the parts should have been there. Their excuse: they need to inspect the car first to see if it needs the repair. These are cheap plastic inserts for the seat belts. They should have them in stock and if not, should have ordered them when I made the appt. This has been my experience time and again with this dealership. Sadly, the closet dealerships are twice as far away, so like a fool, I keep going back.

    Does not recommend this dealer
    Came in for service or repair

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  • Not good

    1 hr 50 min for an oil change and for them to tell me they need to order parts on a recall. I made the apt over a week before and the parts shoul...


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    1 hr 50 min for an oil change and for them to tell me they need to order parts on a recall. I made the apt over a week before and the parts should have been there. Their excuse: they need to inspect the car first to see if it needs the repair. These are cheap plastic inserts for the seat belts. They should have them in stock and if not, should have ordered them when I made the appt. This has been my experience time and again with this dealership. Sadly, the closest dealerships are twice as far away, so like a fool, I keep going back. Maybe I will learn something this time.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Never again
    October 3, 2016

    Roger the service rep was to busy playing on his phone to even look up and say I will be right with you. Service you would expect in Laredo, TX. ...


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    Roger the service rep was to busy playing on his phone to even look up and say I will be right with you. Service you would expect in Laredo, TX. When you put a bunch of un healthy looking sad humans in charge of a service department this is what you would expect. Sad thing is there is one white guy who is cool and tries hard to do the right thing. But with slugs like Roger forget it that place is a lost cause. I would take my car to Wal-Mart before taking it back to Alamo Toyota. Thanks Roger for showing me how lazy of a shit bag you are! You would be shit canned at my business!

    Does not recommend this dealer
    Came in for service or repair

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