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Reviews

Average Ratings

3.9
79 lifetime reviews. Includes reviews of Bill Page Toyota from DealerRater.com
  • Bill Page Toyota Is a winner!

    I am very pleased with the whole car buying experience with all the staff at Bill Page Toyota. They treated me right, gave me a fair deal, and exp...


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    I am very pleased with the whole car buying experience with all the staff at Bill Page Toyota. They treated me right, gave me a fair deal, and explained the process in a very helpful way. My new 2014 Toyota Corolla is wonderful, problem free, and drives like a dream! It is much better than my big old Maxima. The new technology is amazing, great performance, iPhone Bluetooth through my radio, and fun to drive. I really appreciate the great service that the staff gave me especially from Afroze Khan, an honest, fair sales manager, Ahmed Jama, a salesperson who made sure I was happy (even set up my iPhone to connect to the car, Lorraine Dickerson helped get me the services I needed to make my car last a long time, and Assefa Tesfaye, the finance manager who explained everything and got me exactly what I wanted at a fair price. I will buy from Bill Page again and want to thank everyone for treating me so well. Bill Page Toyota Is a winner! Patrick O'Leary May 20, 2014

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Peter Campbell
    December 30, 2016

    Peter worked with me on a long distance purchase for a family member that had moved to the area. Really great service and sold me on him and the d...

    Bill Page Toyota

    Bobby, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience working with Peter!...


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    Peter worked with me on a long distance purchase for a family member that had moved to the area. Really great service and sold me on him and the dealership.

    Does recommend this dealer
    Bill Page Toyota

    Bobby, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience working with Peter! If you need anything else, please don't hesitate to let us know. Take care! Best, The Bill Page Toyota Team


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  • A 3 hour nightmare
    December 1, 2016

    i exchanged phone calls and emails with the salesman and I decided to come in to finalize terms. The salesman was straightforward and courteous wh...

    Bill Page Toyota

    We are sorry to hear that you had a negative experience with Bill Page Toyota. We can assure you that we absolutely never instruct our staff to "b...


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    i exchanged phone calls and emails with the salesman and I decided to come in to finalize terms. The salesman was straightforward and courteous which I really appreciated. I had told him that I had received another offer and could he match and he said he could. The deal was agreed upon as an "out the door" price and I provided all of the information. I gave him a copy of my Id and stipulated clearly that the car was to be titled in Maryland. After sitting with the finance guy for almost two hours, we realized there was a mistake in the pricing. They claimed that they didn't know it was a Maryland deal and asked for a higher price for the vehicle and when I refused to pay it, words were exchanged and the GSM addressed me and my boyfriend in a threatening fashion and told us to "get out because I am going to lose $4000 anyway". Wow! This was after 11 pm after he had kept us for 3 hours. Needless to say, I would advise anyone thinking about using this dealership to think twice. The GSM was unethical, unprofessional and dishonsest and it was an obvious BAIT AND SWITCH.

    Does not recommend this dealer
    Bill Page Toyota

    We are sorry to hear that you had a negative experience with Bill Page Toyota. We can assure you that we absolutely never instruct our staff to "bait and switch" any of our customers, nor do we condone the practice at all. Our goal is to give our customers outstanding service and we are sorry to hear about your frustration. The Bill Page Toyota Team


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  • Damage to car
    November 3, 2016

    I needed a service on my Camry after driving 2500 miles from Arizona. I waited for my vehicle about 3 hours. When I left the dealer I went home to...

    Bill Page Toyota

    Hi I'm so sorry about your car, When you get a chance please contact me. My name is China Arbuckle. 703-532-8800. Thank you


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    I needed a service on my Camry after driving 2500 miles from Arizona. I waited for my vehicle about 3 hours. When I left the dealer I went home to my parents house. I went to this dealer because they were close to my parents house. I had come to take care of my parents as this being close I went to this dealer. The day after I had my service my brother noticed a chunk of my sidewall on rear tire on the passenger side. I took the car up the dealer the very next day and confronted the dealership. They informed me that they had no curbs on the premises. I informed them that it was struck but an object. They told me their service manager was not available and they would have him call me. I never heard from the dealer until I called them. This time the manager was there and told me their employees do not lie and they would have said something to him if they damaged my vehicle. I can only say that this dealer is very careless and reckless with people's car. I would highly recommend to anyone to go somewhere else for any needs they may have with their vehicle.

    Does not recommend this dealer
    Came in for service or repair
    Bill Page Toyota

    Hi I'm so sorry about your car, When you get a chance please contact me. My name is China Arbuckle. 703-532-8800. Thank you


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  • Great Service

    I recently had my RAV4 serviced at Bill Page, and I wanted to praise the great staff in the Service Department. I was only getting an oil change,...

    Dealer Response

    Tony, Thank you for the kind words regarding our service department and Celso Olivares. We appreciate your business and look forward to providing...


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    I recently had my RAV4 serviced at Bill Page, and I wanted to praise the great staff in the Service Department. I was only getting an oil change, but Celso Olivares went the extra mile and checked that there were two recall items due on my vehicle. He took care of them at the same time, and I was done it just over an hour. Thank you again for a GREAT service! I would recommend Bill Page Toyota to everyone.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tony, Thank you for the kind words regarding our service department and Celso Olivares. We appreciate your business and look forward to providing the same in the future.


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  • Bill Paige
    September 25, 2016

    This is an edit to my original review after getting a call from Bill Page Jr himself in response to my encounter with his body shop. He took care ...

    Sabah Lopez

    If you are referencing a man named Bob.....dont. He is the one that made the implications. I am reaching out to the dealership because I understan...

    Bill Page Toyota

    We are very happy that we were able to change your impression of us. We apologize for the initial negative experience that you had and want to tha...

    Bill Page Toyota

    Ms.Lopez I'm sorry to hear that you unhappy with Bill Page Body Shop. I'm the General Manager at Bill Page Toyota... I will get the General Manage...


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    This is an edit to my original review after getting a call from Bill Page Jr himself in response to my encounter with his body shop. He took care of his customer and anyone who knows what customer service is about knows that this is the only thing that matters. It is because of his effort to ensure I was taken care of that I am editing my intial response. He is a fair man and I appreciate him hearing me out and going above and beyond to ensure I was happy. Great staff at this body shop.

    Does recommend this dealer
    Came in for service or repair
    Sabah Lopez

    If you are referencing a man named Bob.....dont. He is the one that made the implications. I am reaching out to the dealership because I understand that is part of your organization and I need the head person in charge of this dealership to reach me.

    Bill Page Toyota

    We are very happy that we were able to change your impression of us. We apologize for the initial negative experience that you had and want to thank you for letting us know about these issues. Glad we could make it up to you!

    Bill Page Toyota

    Ms.Lopez I'm sorry to hear that you unhappy with Bill Page Body Shop. I'm the General Manager at Bill Page Toyota... I will get the General Manager of Bill Page Body shop get in touch with you on Monday. China Arbuckle


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  • Rude & Insulting Service Staff
    June 21, 2016

    In response to a safety recall notice from Toyota to fix a supplemental restraint system electronic control unit (SRS ECU) susceptible to internal...


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    In response to a safety recall notice from Toyota to fix a supplemental restraint system electronic control unit (SRS ECU) susceptible to internal short circuiting which could inadvertently cause the front airbags to deploy, we took our vehicle to Bill Page Toyota. After the SRS ECU repair, the first night we drove the car we noticed that the dash lights were not working. So, we called the service department, described the nature and timing of the problem, suggested that the two problems may be related, and asked for another service appointment. When we arrived on Saturday as agreed, we were informed we would have to bring the car back again during the week when the technician required to diagnose the problem was present. Not what we wanted to hear, but no fuss was made. Three days later, I called to inform that we had to reschedule. But instead of rescheduling, the service representative kept insisting that the two problems were unrelated. Simply needing an appointment to get the problem fixed, I asked to speak with the service manager. Well, if the service representative was bad, the service manager was worse! While the service representative was inattentive and uncooperative, the service manager was also rude and insulting. It was not the type of treatment we expect anywhere in America, much less at a Toyota dealership. We did not buy our vehicle at Pill Page Toyota and the dealership may not make much money when they have to service safety recalls, but the behavior of the service staff at Bill Page Toyota was unwarranted and unacceptable.

    Does not recommend this dealer
    Came in for service or repair

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  • No pressure; had outstanding experience with van purchase
    October 29, 2015

    I recently purchased a Toyota Sienna minivan from Bill Page Toyota. I was just starting the process when I entered the showroom on a Friday, so I...

    Bill Page Toyota

    Linda, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in term...


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    I recently purchased a Toyota Sienna minivan from Bill Page Toyota. I was just starting the process when I entered the showroom on a Friday, so I asked to test drive the model van I was interested in. Cecil was very warm and friendly and showed me all the features of the van and then took me for a test drive. He also asked me what color I was interested in if I decided to get a Sienna. They did not have on site the color I thought I wanted, but Cecil said he'd make some calls and try to locate one. I told him I had to think it all over and wasn't sure what I was going to do, and he said that was fine and that he would be there if I decided it was the vehicle for me. He then shook my hand and wished me well as I left the showroom. We did not even discuss price, and I felt no pressure at all as I left. I was actually so pleasantly surprised that no one tried to chase me down asking what it would take to get me in a new car that day. Afroze, the sales manager, called me the next morning to tell me that not only had he located a van in the color I wanted, he'd also had it brought to the dealership overnight in case I wanted to test drive it and see if I liked it. Again, I was leery of pressure tactics I'd been exposed to in the past at other dealerships, but there were none! Cecil took another test drive with me, and I decided I liked the van, so Afroze sat with me to discuss pricing. I am a Costco member and was using their buying service, and Afroze was very upfront and transparent during the entire process. He showed me the relevant paperwork, and I felt like I was getting a very fair deal. However, I was vacillating between 2 different models, and Afroze helped me pick the one that would be best for me (which actually turned out to be the cheaper of the 2 models), and I trusted that he was looking out for my best interests. I told him I had to think it all over and discuss it with my family. He told me he'd hold the car for me for a couple of days while I made my decision, and again, there was no pressure. I went home and later that day decided to buy the model he suggested, and the paperwork was quickly and efficiently completed by Chris. He did not try to suggest any "add-ons", since I'd indicated right from the beginning that I didn't want any of those. He just finished the paperwork quickly so I could get home. Cecil then walked me through all of the features of the Sienna and showed me how to use them. He even synched my phone for me before I left! I have recently suffered a great personal loss, and I'd been so dreading shopping for a reliable new van. However, Cecil and Afroze could not have been kinder or more patient or supportive, and they made the entire process stress free for me. I want to thank them for their excellent, compassionate, pressure-free service and recommend Bill Page Toyota to everyone!

    Does recommend this dealer
    Bill Page Toyota

    Linda, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It is magnificent to know that Cecil, Chris and Afroze were able to provide you with the pressure-free and excellent service that Bill Page Toyota is known for. Please feel free to call or stop by if there is anything else we can do to help you. Best, the Bill Page Toyota team


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  • Excellent Service by Mr. Tu Tran -Service Advisor
    October 17, 2015

    On Oct 17, 2015, I brought my 2007 Toyota Sienna in for service and for an issue with the passenger seat. Mr. Tu Tran was the service advisor. He ...

    Bill Page Toyota

    Harry, thank you for the awesome feedback! You're right, Tu is an excellent service advisor and we appreciate all he does for us! We're very happy...


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    On Oct 17, 2015, I brought my 2007 Toyota Sienna in for service and for an issue with the passenger seat. Mr. Tu Tran was the service advisor. He helped to correct the issue with the passenger seat on the spot and proceeded with explanation on a recall of spare tire cable that I missed. An excellent service and thank you. Harry D.

    Does recommend this dealer
    Came in for service or repair
    Bill Page Toyota

    Harry, thank you for the awesome feedback! You're right, Tu is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We thank you again and be sure to like us on Facebook and follow us on Twitter to catch the latest service specials! The Bill Page Toyota Team


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  • Excellent, stress-free experience
    October 16, 2015

    We contacted Bill Page Toyota through the Costco auto buying service and were immediately shown all of the required pricing documents by Mr. Kahn....

    Bill Page Toyota

    Thanks for this marvelous review and congratulations on your new Camry! We are so pleased that Yaw and Afroze were able to provide you with such e...


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    We contacted Bill Page Toyota through the Costco auto buying service and were immediately shown all of the required pricing documents by Mr. Kahn. We were shown the available Camrys then at the dealership. We were not pressured to buy at that time and when we returned a few days later were again greeted with great courtesy. We were very satisfied with the price that was offered and with all aspects of the sale. Yaw Ayirebi was exceedingly polite and helpful during the final processing and with the delivery of the Camry we decided upon.

    Does recommend this dealer
    Bill Page Toyota

    Thanks for this marvelous review and congratulations on your new Camry! We are so pleased that Yaw and Afroze were able to provide you with such exceptional service. Enjoy your new Camry and be sure to like us on Facebook and follow us on Twitter to catch the latest service specials. The Bill Page Toyota Team


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