Beck & Masten Kia

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3.8
(86 reviews)
Visit Beck & Masten Kia
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–8:00pm
Tuesday 7:00am–6:00pm 9:00am–8:00pm
Wednesday 7:00am–6:00pm 9:00am–8:00pm
Thursday 7:00am–6:00pm 9:00am–8:00pm
Friday 7:00am–6:00pm 9:00am–8:00pm
Saturday 8:00am–4:00pm 9:00am–8:00pm
Sunday Closed Closed
New (888) 298-6313 (888) 298-6313
Used (888) 318-7417 (888) 318-7417
Service (888) 298-8198 (888) 298-8198

Inventory

See all 171 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2022.
The Premier New Kia Dealership in the Houston Metro Area. PLUS the headquarters of Houston Used SuperCenter. Offering great quality low mileage vehicles. From Certified Pre-owned Kias to the Ultimate Off-Road Vehicles. Specializing in Lifted 4x4s and Off-Road Toys. Your one stop shop for all of your vehicle needs.
Import Quality at an Affordable Prices

Service center

Phone number (888) 298-8198

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

3.8
(86 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

M Dirk Markgraf 7 reviews·9 photos 2 minutes

M Dirk Markgraf 7 reviews·9 photos 2 minutes agoNEW-Edit I was so frustrated. I bought a 2020 Kia Niro EV EX Premium from Westside Chevrolet/Kia in Katy. The car had 2700 miles and I paid about $39,000. I called the dealership where purchased for service and they said "no" they can't work on electric cars. Then I took the car to Beck and Masten Kia with absolutely no help. It was left there for 28 hours and no one even looked under the hood. Then finally, Thank GOD, I took the car to Demontrond Kia and spoke to this incredible woman, Althea Walker. I was very irate when I first spoke to her, Keep in mind this car is very new with only 4000 miles on it at this time and yet I was having a loud whirring sound that sounded a lot like a transmission problem. (I'm not a mechanic). She listened and listened and listened. I talk a lot. And, she did not get upset. She turned the situation around. She told me that I was now in good hands and that their service mechanic would take care of my problem. I had already contacted corporate Kia as well. Althea gave me hope that someone cares...and that means the world. When I took the car in today, she immediately found that the dealership where I purchased the car had not done their required by state law 26 point inspection of a used car before it was sold. Or they would have replaced at minimum the air filter. It was full of bugs. Ridiculous. I don't know if this caused my problem...but, Althea, promised me that if this repair doesn't fix my problem...then bring it back and they will continue the repair process. They are my dealership for repairs from this point on and they are the dealership where I will buy my next Kia. I trust them. Althea is an incredible asset to Demontrond Kia. I couldn't be in better hands. I have only had this car since Jan 31 2022. 3 months. And, sadly, I have a checkoff list from Westside Chevrolet/Kia stating that they did the used car inspection. I am thinking litigation but I'll see what their General Manager has to say. So far, he is very quiet. Being quiet will not make this go away. Althea, you are my HERO. Thank you UPDATE: Beck and Masten Tomball Service Manager, Roy Henderson told me to never return to their dealership for service or to buy a car. Hmm. And, General Manager, Joe Pierce absoluely "nothing". What does this say about this dealership. Please "buyer beware". There are plenty of Kia dealerships in Houston area. Choose someone else. This one has no customer care. I've learned a good lesson and will never return. So, Roy Henderson, you have your wish. Good luck folks at Beck and Masten.

Consumer response

M Dirk Markgraf 7 reviews·9 photos 2 minutes agoNEW-Edit I was so frustrated. I bought a 2020 Kia Niro EV EX Premium from Westside Chevrolet/Kia in Katy. The car had 2700 miles and I paid about $39,000. I called the dealership where purchased for service and they said "no" they can't work on electric cars. Then I took the car to Beck and Masten Kia with absolutely no help. It was left there for 28 hours and no one even looked under the hood. Then finally, Thank GOD, I took the car to Demontrond Kia and spoke to this incredible woman, Althea Walker. I was very irate when I first spoke to her, Keep in mind this car is very new with only 4000 miles on it at this time and yet I was having a loud whirring sound that sounded a lot like a transmission problem. (I'm not a mechanic). She listened and listened and listened. I talk a lot. And, she did not get upset. She turned the situation around. She told me that I was now in good hands and that their service mechanic would take care of my problem. I had already contacted corporate Kia as well. Althea gave me hope that someone cares...and that means the world. When I took the car in today, she immediately found that the dealership where I purchased the car had not done their required by state law 26 point inspection of a used car before it was sold. Or they would have replaced at minimum the air filter. It was full of bugs. Ridiculous. I don't know if this caused my problem...but, Althea, promised me that if this repair doesn't fix my problem...then bring it back and they will continue the repair process. They are my dealership for repairs from this point on and they are the dealership where I will buy my next Kia. I trust them. Althea is an incredible asset to Demontrond Kia. I couldn't be in better hands. I have only had this car since Jan 31 2022. 3 months. And, sadly, I have a checkoff list from Westside Chevrolet/Kia stating that they did the used car inspection. I am thinking litigation but I'll see what their General Manager has to say. So far, he is very quiet. Being quiet will not make this go away. Althea, you are my HERO. Thank you UPDATE: Beck and Masten Tomball Service Manager, Roy Henderson told me to never return to their dealership for service or to buy a car. Hmm. And, General Manager, Joe Pierce absoluely "nothing". What does this say about this dealership. Please "buyer beware". There are plenty of Kia dealerships in Houston area. Choose someone else. This one has no customer care. I've learned a good lesson and will never return. So, Roy Henderson, you have your wish. Good luck folks at Beck and Masten.

1.0

"Buyer Beware" ... There are many Kia dealerships

M Dirk Markgraf 7 reviews·9 photos 2 minutes agoNEW-Edit I was so frustrated. I bought a 2020 Kia Niro EV EX Premium from Westside Chevrolet/Kia in Katy. The car had 2700 miles and I paid about $39,000. I called the dealership where purchased for service and they said "no" they can't work on electric cars. Then I took the car to Beck and Masten Kia with absolutely no help. It was left there for 28 hours and no one even looked under the hood. Then finally, Thank GOD, I took the car to Demontrond Kia and spoke to this incredible woman, Althea Walker. I was very irate when I first spoke to her, Keep in mind this car is very new with only 4000 miles on it at this time and yet I was having a loud whirring sound that sounded a lot like a transmission problem. (I'm not a mechanic). She listened and listened and listened. I talk a lot. And, she did not get upset. She turned the situation around. She told me that I was now in good hands and that their service mechanic would take care of my problem. I had already contacted corporate Kia as well. Althea gave me hope that someone cares...and that means the world. When I took the car in today, she immediately found that the dealership where I purchased the car had not done their required by state law 26 point inspection of a used car before it was sold. Or they would have replaced at minimum the air filter. It was full of bugs. Ridiculous. I don't know if this caused my problem...but, Althea, promised me that if this repair doesn't fix my problem...then bring it back and they will continue the repair process. They are my dealership for repairs from this point on and they are the dealership where I will buy my next Kia. I trust them. Althea is an incredible asset to Demontrond Kia. I couldn't be in better hands. I have only had this car since Jan 31 2022. 3 months. And, sadly, I have a checkoff list from Westside Chevrolet/Kia stating that they did the used car inspection. I am thinking litigation but I'll see what their General Manager has to say. So far, he is very quiet. Being quiet will not make this go away. Althea, you are my HERO. Thank you UPDATE: Beck and Masten Tomball Service Manager, Roy Henderson told me to never return to their dealership for service or to buy a car. Hmm. And, General Manager, Joe Pierce absoluely "nothing". What does this say about this dealership. Please "buyer beware". There are plenty of Kia dealerships in Houston area. Choose someone else. This one has no customer care. I've learned a good lesson and will never return. So, Roy Henderson, you have your wish. Good luck folks at Beck and Masten.

5.0

A beautiful dealership with a many helpful people.

A beautiful dealership with a many helpful people. The service department is phenomenal! I have a brand new 2022 Kia Telluride that had a bit of knocking under the car that was concerning. I tried a dealership closer to my home and could not get an appointment for another 14 days. I called Beck and Masten and was able to get an appointment the very next morning with Eric Schneider, Service Consultant. He wanted to take a closer look underneath the car so we made an appointment for the following morning. He put the car on the lift and was able to determine what the sound was coming from underneath my TELLURIDE. He made a couple of adjustments at no charge and my car looks and sounds great. Eric took the time to explain to my husband what he was doing and how long the repair was going to take. He kept us apprised the whole time and was very kind and considerate to us. We are so very satisfied with the service department and specifically Eric Schneider. He takes CUSTOMER SERVICE to the highest limits and for all of my future service needs, I will be going to Beck & Masten and asking for Eric, someone I know will take care of us immediately.

1.0

I brought my 2020 Kia Niro EV EX Premium into their

I brought my 2020 Kia Niro EV EX Premium into their dealership for warranty service on what seems like a transmission problem. Many Kia dealers in the Houston area don't have qualified technicians for "all electric" cars. Luckily this one states that they have two. About twice a week, when the car is freshly started, it will start a very loud "whirring"/"grinding" sound from the engine. It sounds to me like a "transmission" problem going from 1st gear to 2nd gear to 3rd gear on the automatic transmission. It will last for about 10-15 minutes. I have had about 10 people in my car that comment on my having a problem with the car and before it becomes serious to take it into a Kia dealership to have it repaired. About 2 weeks ago, I took the car into this dealership. They stated that they couldn't do anything unless I could replicate the sound for them (ie a recording). So, 1 week later, I had the problem again and had my phone handy for a recording. I recorded the whole event. It was obvious from the recording that there was a "serious problem". Electric cars are usually very quiet...there isn't a loud whirring/grinding sound as it goes thru gears from 25mph - 55mph. Then after about 10-15 minutes, it warms up and it is what I call an "all electric" car. Very quiet. Typical of every electric car that I've ridden. I'm from California, I've been in many electric cars. Electric cars are not unusual for CA. The Master Technician had no idea what the problem was with the car unless he could duplicate the sound. He had stated the first time that I came in to record the sound for them...I did. I brought the car back into their service department on Monday, April 18 at 8am. I was told that they have to send the information over to the USA corporate headquarters to I guess have another Master Technician help this Master Technician diagnose the problem. It worries me about the dealer's Master Technician. Now, I have never had to wait more than a day for a dealer to repair my cars. Of course they were "hybrids". I found out that "all electric" cars make this dealership very nervous. They kept telling me that they would have to check this problem with something called "Techline" to see if there was a problem or not. Obviously there is a problem. I have a life. I don't just drive to dealerships without the car having a problem. And, at 59 years, I'm not stupid. Their lead CS agent, tells me that they will probably have to keep my car for a minimum of 1 week or possibly longer depending on whether they or Corporate (Techline) can figure out the problem. I explained that I can't go without a car for a week or longer. The lead CS agent tells me that we have no "loaner" cars. Horrible customer service. But, that they can rent me a car with Enterprise. How sweet. NOT. According to the lead CS agent, if the Master Tech or Techline decides there is no problem, then I'm responsible for paying for the entire "rent a car" but if they find a problem" then I'll only be responsible for the taxes and fees. Is this customer service? NO!!!!!! I have proof of the problem and had the Master Technician listen to the noise recording. Just as he had requested about 2 weeks prior. I came in about 28 hours later since I couldn't get ahold of anyone on the phone and spoke to Henry and Matthew along with the Master Technician. Apparently in 28 hours, nothing had been done to my car. I had placed a piece of tape on hood to see if the mechanic had lifted up the hood. He had not even done so in 28 hours. He comes from the service area "frantic" about being over worked and that techline had told him that it could be this or it could be that....but, he hadn't tried anything yet...because he was overworked. Hmm. Is it customer service to advise a customer that it will take 1-2 weeks to possibly repair the problem if there is a problem. Pretty much saying that they believe I may be lying. Why would I be lying. I don't want to go to a dealership for service on my days off from work so obviously there is a problem. Secondly, I had proof from the recording. When I came in the 2nd time, I found out from Matthew (lead CS) that they had never sent the recording to corporate (techline) for their Master Tech to help the dealerships Master Tech. WHAT????? Why would they have asked me to record the problem if they weren't going to use the recording. It's almost comical. I gave up. I thought what am I working with? These people have no idea what to do with an "all electric" car. However, I'm sure their dealership sells that car, plus Kia has had "all electric" cars for several years now. Why would Kia not train their Master Techs better. Matthew keps on stating, "well, we have to put a stethoscope "funny" to the engine to diagnose the problem...if there really is a problem. Lord, have mercy. Can you guys please listen to the recording. Can you please do something. I understand your overworked, but do you truly think this is good customer service? It's not. In fact, it has turned me off of Kia/Hyundai for the rest of my life. The Master Mechanic had not even looked at my engine in the 28 hours they had my car. This is absolutely the epitome of bad customer service. Please guys don't lie to me. Don't treat me like I'm stupid. Don't tell me that if you can't find a problem with the "proof of the audio recording" that I'm 100% responsible for the price of the "rent a car" when you should be offering a "loaner" to a customer when you plan on "slow pacing" the repair of this car because you are just simply ignorant on how to repair/diagnose an electric car. It's actually embarrassing for their dealership. Then their CS agent Henry get in my face and starts "berating" me for not having patience about the repair. Well, Henry, you would feel the same way. Again, in 59 years, I've had a lot of cars. I've never had a car take more than a day to repair. And, for them to state a week or possibly 2 weeks is absolutely ridiculous. Henry has absolutely no Customer Service skills. I train customer service as a Captain for United Airlines. He needs re-training. Then Matthew, bless his heart, is trying but he talks one thing and then contradicts himself. He doesn't even know that he is being caught in one lie after another. He is also very stressed. And doesn't no de-escalation skills with a customer.

5.0

Deion went above and beyond once again selling me my 2

Deion went above and beyond once again selling me my 2 newest additions to our Kia family! He's been amazing every single time. He's helped with my last 5! I've purchased 7 in total and I'm always impressed by sales, finance & service. See you when our new 2023 Sportages are ready for service or just to say Hi 😊

1.0

Service Representatives are Horrible

Let me start by saying I don’t write bad reviews but with my last experience at Beck and Masten service, I felt it necessary. I took my Kia Soul to the shop for a factory recall, I debated on taking it to Beck and Masten to have that done because of previous service experiences. One report prior put my brakes at an 8 and 5000 miles later the brakes were rated at 3 in wear. The service representative told me he knew the mechanic who did the last service and said he was fired for falsifying service reports, and then smugly told me that this report was right. I didn’t leave feeling comfortable at all. While I was there for the recall service, I decided to schedule an alignment since I had just purchased new tires and I had a coupon. When I showed up for my appointment, I was informed that a coupon that I had received a week prior in the mail was no good because they didn’t perform the alignment service that they took it to another shop due to construction on their property. Then proceeded to tell me they hadn’t done alignments for months, but yet my coupon was again a week old. My 89.00 dollar coupon I was told was useless and the alignment would start at 129.00. Ultimate bait and switch. I was never informed that the dealer was not providing the service and I would not have known unless I had not presented the coupon and told it was worthless! The same smug service representative basically called me a liar because he said he mentioned the service would done outside of their service center. I have had every service on my Kia Soul done at Kia dealerships and to be told my concerns were ,”a mute point “, was unacceptable!!! I took my car to an outside shop and had it done for sure and correctly for 79.00. I will never use Beck and Masten again. They are horrible at service and show no interest in getting better!

1.0

Talk about scummy. Wouldn’t take a woman seriously

Super uncomfortable experience here. I came to check out a car after visiting another dealership prior to them to see what they would be able to offer me in comparison to the other for the same vehicle. First started by the sales man laughing a bit telling me what the prior dealership had offered me wasn’t possible, and that they were just trying to get me in the door. I’m in sales myself so thankfully I knew to ask questions as to what made him think that. They present me their “best offer” that was almost $80 more a month than what was offered by the others, and were finally able to get it to maybe about $30 more a month than I was offered. I let them know I was going to the other dealership because it was a better deal and the salesman hand wrote a note saying “$*price I was asking*- will buy today” for me to sign under. I told him under no circumstances am I signing ANYTHING unless it’s to drive off the lot with a vehicle and he seemed to think it was the funniest thing that I wasn’t going to sign that paper because I “wasn’t buying anything with it”. I’m glad people have great experiences here, but probably towards people that will hunker down and accept whatever they tell them. I ended up going to the previous Kia dealership and getting UNDER that initial offer that “wasn’t possible” according to Beck & Masten.

5.0

Compliments to Beck-Masten-KIA of Tomball

Each time I take my car to Beck-Masten-KIA I receive very good service starting with the Service Dept and their wonderful staff. Angelo always extends her hospitality as she explains all the details. .Roy,the Service Manager is always willing to listen to what is covered through my warranty. I love coming to Beck-Masten-KIA at Tomball =they are GREAT

1.0

Don’t bring your car here for service!

I scheduled an oil change 2 weeks in advance. I brought me vehicle in on time. Over an hour later and the vehicle had not been touched. Nearly 3 hours later and nothing has been done with my vehicle. This is very bad service! I will never use this company again!

1.0

The service department is great as long as Angi is NOT...

The service department is great as long as Angi is NOT your service advisor (she somehow thinks she is a dr but this a dealership not drs office) Matt is the best service writer there and goes by appointment. It seems Angi goes by first come first serve as long as the customer is a man.

Read all 86 reviews