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Reviews

Average Ratings

4.7
Average based on 70 reviews
  • Superior service, sales and staff!

    It was my first time purchasing a vehicle and I couldn't be happier! The staff is amazing to work with and was willing to bend over backwards for ...


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    It was my first time purchasing a vehicle and I couldn't be happier! The staff is amazing to work with and was willing to bend over backwards for their customers. I will always buy my cars here from this day forward! Shout out to Jake and Scott for making this process as seamless as possible. Shattered all my previous expectations and set the bar high!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Car buying experience

    You have an excellent dealership. The staff is just a fun, and very knowledgeable staff. The atmosphere is so casual and relaxing. Can't say eno...


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    You have an excellent dealership. The staff is just a fun, and very knowledgeable staff. The atmosphere is so casual and relaxing. Can't say enough about the quality of our sales representative, Rick. He is so knowledgeable, and helpful. We got great service, and i got a wonderful Ford Ranger that i love.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great deal. Great experience

    Very internet/text friendly. Found the car I wanted, sent an e-mail and received an e-mail and text within a short amount of time. Made the appoi...


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    Very internet/text friendly. Found the car I wanted, sent an e-mail and received an e-mail and text within a short amount of time. Made the appointment and went to see my new car. Worked with Rick. Great guy and experience. I will definitely go back when in need of another car.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Overall negotiating and purchase experience

    I mostly talked with Randy. He is a super-nice guy who makes what I feel is the best price he can and keeps you informed throughout the process.


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    I mostly talked with Randy. He is a super-nice guy who makes what I feel is the best price he can and keeps you informed throughout the process.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good experience...and so much more. !

    Thank you Universal Auto for allowing us to buy the vehicle we wanted without too much of a hassle. The car buying experience here is far superior...


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    Thank you Universal Auto for allowing us to buy the vehicle we wanted without too much of a hassle. The car buying experience here is far superior to other dealerships. They will work with you. Thank you Fred, Randy and Justin. You were all a pleasure. Hope we weren't too hard on you.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Very pleased with the experience

    The overall experience with Universal was excellent. Both Jake (sales) and Randy (the final paperwork) were great. Both were very friendly and the...

    Dealer Response

    Thanks for your business Kevin! We appreciate it! We will contact you to schedule your vehicle in to replace your rotors at your earliest conven...


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    The overall experience with Universal was excellent. Both Jake (sales) and Randy (the final paperwork) were great. Both were very friendly and there was never any of that uncomfortable pressure that you get at some places. I was very pleased with both the value of the vehicle that I purchased and the amount that they gave me for my trade-in. It was very obvious during the test drive that the rotor needed to be replaced. Buying the vehicle anyway with that knowledge was my decision, but I was surprised that this wasn't something that would be fixed prior to putting the vehicle on the lot. I had no issues stopping, so it didn't seem to pose a safety issue.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for your business Kevin! We appreciate it! We will contact you to schedule your vehicle in to replace your rotors at your earliest convenience.


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  • Car reveiw

    Amazing service by all employees. Very helpful. Gets done things as fast as possible.

    Dealer Response

    Thanks Shawna!!! We appreciate your business!!! Enjoy your BMW!


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    Amazing service by all employees. Very helpful. Gets done things as fast as possible.

    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Shawna!!! We appreciate your business!!! Enjoy your BMW!


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  • Awesomeness!!!

    After speaking with Randy and Rick I am totally sold on this dealership and will never buy again from the large dealerships trying to line their p...

    Dealer Response

    Congratulations and thanks for your business!!! We appreciate it!!!


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    After speaking with Randy and Rick I am totally sold on this dealership and will never buy again from the large dealerships trying to line their pockets. The buying process was easy, quick, personally tailored and simple. I had an opportunity to interact with other employees in different areas; they were on top of their game. The car I was interested in was ready to be drive and buy. Not only that, I was able to communicate with Rick on a personal basis and felt as though I were meeting up with long ago friends. I received "red carpet" service so to speak and would very highly recommend them. We all have our favorite vendors we work with. Now, I have an awesome group to add and complete my list. Thank you everyone at Universal!!!!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Congratulations and thanks for your business!!! We appreciate it!!!


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  • Outstanding Folks

    I purchased a truck and a car the same day. The process was easy and the folks very courteous. When it was discovered a ball joint and shock neede...

    Dealer Response

    Thanks Wayne, We appreciate your business and look forward to working with you in the future!!!


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    I purchased a truck and a car the same day. The process was easy and the folks very courteous. When it was discovered a ball joint and shock needed replaced on the truck, the repairs were made without charge before delivery of the vehicle. The car had just been received by UP the day I bought it and they went though it and fixed everything that needed fixed, without charge. Great folks who give great service and stand behind their words.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Wayne, We appreciate your business and look forward to working with you in the future!!!


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  • Great Place to purchase a vehicle

    This was the best experience I have had to purchase a vehicle. I purchased my Scion tC from here two weeks ago. When I got there the manager, Rand...

    Dealer Response

    Congratulations Kaylea, We appreciate your business!!!


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    This was the best experience I have had to purchase a vehicle. I purchased my Scion tC from here two weeks ago. When I got there the manager, Randy, asked our salesman, Jim, to pull the car into the garage so I could see the car in the light. Everyone there was professional, nice, and helpful. Thank you for making this process flawless and I LOVE my new car!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    Congratulations Kaylea, We appreciate your business!!!


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