Mercedes-Benz of El Paso

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Reviews

Average Ratings

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6 lifetime reviews.

  • Great experience

    From the point of making contact with the Service Department until completion of the repairs the customer service was excellent. As a whole it was...


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    From the point of making contact with the Service Department until completion of the repairs the customer service was excellent. As a whole it was painless... Thank you!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awesome Service

    Aaron & Hershey teamed up to provide another great buying experience. Ida also is extremely knowledgeable and pleasant to work with. Thanks!


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    Aaron & Hershey teamed up to provide another great buying experience. Ida also is extremely knowledgeable and pleasant to work with. Thanks!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Poor Service & Leadership from the top down

    Although I heard of and personally know one person who sold their VW or Benz because of the terrible service department. I regretfully purchased a...


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    Although I heard of and personally know one person who sold their VW or Benz because of the terrible service department. I regretfully purchased a Benz. Although I was smart enough to buy from Tucson, unfortunately I have to have it serviced in El Paso. Hopeful that the new west side VW location will provide more care to their customers & will expand to service Mercedes. In the future, I won't waste additional time dealing with the service manager, it's evident he sets the low standard for the staff.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Bad service

    They're great when they SELL you the car of course. The are the worst when it comes to customer service from day one after taking the car home.I a...


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    They're great when they SELL you the car of course. The are the worst when it comes to customer service from day one after taking the car home.I agree 100% with the last post, you have to chase them around to get a response and almost beg for good service.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Horrible service center

    Horrible service center. Very difficult to get a call back from my service person. I felt that I was chasing after him rather than him contacting ...

    Dealer Response

    Thank you for the feedback. We're truly sorry to hear that your experience was less than exceptional. Our goal is to provide the best experience t...


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    Horrible service center. Very difficult to get a call back from my service person. I felt that I was chasing after him rather than him contacting me. Took 2 days for him to call me back. Had the same problem after I received my car and had to return it. Would NOT recommend this service center at all. Had better service at a Chevy service center. Expected far, far better service from a Mercedes Benz service center.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback. We're truly sorry to hear that your experience was less than exceptional. Our goal is to provide the best experience to all our customers. In order to correct the problems and resolve these issues, we need to first confirm some details about your visit (staff names, your name, etc). Please email eroskam@hoyfox.com. Thanks again and we look forward to hearing from you soon.


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  • GREAT SERVICE! INTERNET DEPARTMENT WAS GREAT

    Thanks to the Mercedes Staff, it was a great experience to work with Edie, the internet department is great, and the product is just the best! tha...


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    Thanks to the Mercedes Staff, it was a great experience to work with Edie, the internet department is great, and the product is just the best! thank you again. LC

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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