Brown's Arlington Honda

3.8 out of 5 3.8
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:00 AM - 5:00 PM

Brown's Arlington Honda Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

6:00 AM - 8:00 PM

Tuesday

6:00 AM - 8:00 PM

Wednesday

6:00 AM - 8:00 PM

Thursday

6:00 AM - 8:00 PM

Friday

6:00 AM - 8:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

10:00 AM - 4:00 PM

About Our Dealership

Dealer on Cars.com since December 1999

Brown Automotive Group is proud to serve the Virginia, Maryland and DC metro area since 1936. We are the largest, privat

...

ely owned automotive company in the Mid Atlantic Region. With the opening of our first Auto dealership to our newest acquisitions we offer thousands of new and used Autos that fit your budget. We look forward to serving you!

"Buy happy"

Service

Tire Rotation

$19.95

Wheel Balance

$54.95

Oil, Filter Change

$33.95 and up*

Heating, Cooling Diagnosis

$69.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.8 out of 5 3.8
567 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    May 11, 2019

    the staff were friendly and gave me the greatest service, i have recommended friends to Browns arlington dealership, I would like to thank big fred and... cobey for their great customer service.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have... a great day. Sincerely, Kurt Kessler, kurt.kessler@brownscar.com, General Manager | Brown's Arlington Honda, (703) 522-8808

  • 1.0 out of 5
    February 20, 2019

    My lease on my Honda CRV expired in January so I thought I would go with Brown’s Honda of Arlington. I received and accepted a new lease agreement for... a 2019 Honda H-RV with a statement from the salesman that the mileage from the previous lease would be waved. Imagine my surprise when Honda sends me a bill for over $700 for that excess mileage! When I contacted the sales department at Brown’s Honda to enquire why this bill was not paid I was told that Brown’s would not honor that agreement because the salesman made an error. This dealership’s policy,apparently, is that the customer is always wrong. They WILL NOT make amends for their mistakes. So, approach this dealership cautiously because you cannot take them by their word. I would give them no stars if I could.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate fe...edback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Kurt Kessler, kurt.kessler@brownscar.com, General Manager | Brown's Arlington Honda, (703) 522-8808

  • April 14, 2019

    I have never had such a great time buying a new car. Everyone at the dealership was welcoming and pleasant, but I never felt pressured. Buying a car is... usually a stressful experience, but the people at Brown's made it fun! Their prices are fair, they have a good inventory, and their customer service cannot be beat.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won't hesitate to reach out again in t...he future. Sincerely, Kurt Kessler, kurt.kessler@brownscar.com, General Manager | Brown's Arlington Honda, (703) 522-8808

  • 5.0 out of 5
    October 13, 2018

    My service rep Ken is the ultimate professional when it comes to customer service. I've serviced my car at browns for the last 2 yrs. Not once have i had... any problems with service. I mean that 100% i am truly a satisfied customer. I brought my car there 2 yrs ago, and when i get 300,000 mileage on this one, I'll buy another from here. Completely satisfied!!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, thank you for the great review and continued loyalty to our dealership. We strive to provide our guests with an excellent experience and are h...appy to hear Ken and our team could do just that. We look forward to working with you again! Sincerely, Kurt Kessler, kurt.kessler@brownscar.com, General Manager | Brown's Arlington Honda, (703) 522-8808

  • 3.0 out of 5
    August 2, 2018

    the seller was ok in some points but in other he wasn't honest,I was interested in two cars to chose the one that fit better my needs and only one was... fixed in 2 or 3 days the other look have a more serious problem and the answer from the salesman to me was that car was already sold a phone customer buy by phone and was already sold and not available anymore and at the same day the car was still for sale on cars.com and I call the next day and check the several days and the cars was still for sale ,so this situation make feel bad about the integrity of the seller or the dealer.this is a bad reputation for the dealer for my person

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. I am concerned by your review and would like the opportunity to address it for you. Please contact me at your earliest co...nvenience to further address your concerns. Hope to hear from you soon. Sincerely, Kurt Kessler, kurt.kessler@brownscar.com, General Manager | Brown's Arlington Honda, (703) 522-8808

  • 5.0 out of 5
    August 29, 2017

    Great Place, Great people, Great atmosphere. Browns will be the only place I'll go in the future.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback as well as your loyalty, Kevin. We are such a great team because of customers like you. We appreciate building long term c...ustomer relationships and we truly value your business! Sincerely, Robert Patterson- General Manager- Robert.patterson@brownscar.com

  • 5.0 out of 5
    April 17, 2017

    I bought a CR-V from Brown's Arlington Honda last Saturday. The purchase process is very successful. The dealer provide excellent service. They select... a suitable model for me and provide a nice price for me with only little negotiation. It could save a lot of time to buy car in Brown's Arlington Honda and own a car with a nice price. I drove the car these two days. The CR-V is really an excellent car for driving. I love it very much.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for this review, Jia. We really appreciate you leaving us your input. We are very pleased to hear that our team could make your car shopping... experience so pleasurable and stress free. We are glad to hear you are loving your new CR-V. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Gordon Riddle, General Manager

  • 5.0 out of 5
    March 9, 2017

    The customer service from the beginning with Marcos was excellent. He even offered to give me a ride to a nearby location since my wait was an hour more... than they initially notified me of. Luis took the time to drop me off somewhere while the service was being done and was very kind and professional.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Melissa, we are pleased to hear that you had an excellent experience with Marcos, Luis and the rest of our team. We would like to sincerely thank you ...for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Gordon Riddle, General Manager

  • 5.0 out of 5
    March 8, 2017

    Have been going to Brown Honda for many years to get my Hondas serviced and you are true professionals and always very friendly. All work/servicing is... done very well.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review, Gary! It is great to know that our staff's excellent customer service has earned your continued patronage. Please ...feel free to call or stop by if there is anything else we can do to help you. Sincerely, Gordon Riddle, General Manager

  • 5.0 out of 5
    March 8, 2017

    Very knowledgeable Service Rep., car was serviced on time and cleaned thoroughly. The dealership was clean with large inventory if new,and used c ars.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    George, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those eff...orts and for leaving such an awesome review! Sincerely, Gordon Riddle, General Manager

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