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Reviews

Average Ratings

4.9
Average based on 351 reviews
  • Great service

    Everything was made as easy as possible. The whole process was just simplified for my first lease. Zaman took care of the whole process and made s...

    Dealer Response

    Isabella, thank you and congratulations on your new lease! We are so very pleased that Zaman could make your visit easy and we believe that's how ...


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    Everything was made as easy as possible. The whole process was just simplified for my first lease. Zaman took care of the whole process and made sure I got what I needed.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Isabella, thank you and congratulations on your new lease! We are so very pleased that Zaman could make your visit easy and we believe that's how every car leasing experience should be. We are sincerely grateful for your business and enjoy your new lease! Sincerely, Gordon Riddle, General Manager


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  • Great service

    The advisor was very courteous, he worked to get my work done and reduce costs and in a timely manner. I was very pleased with my experience


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    The advisor was very courteous, he worked to get my work done and reduce costs and in a timely manner. I was very pleased with my experience

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Straightforward service

    Straightforward service and not pushy at all, they leave it up to you to act on the recommendation. Also the copy of the multipoint inspection pro...


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    Straightforward service and not pushy at all, they leave it up to you to act on the recommendation. Also the copy of the multipoint inspection provided great detail for my service records and to see where I may need continued service.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Car safety/reliability check before road trip

    Marcos was very professional and helpful in making sure our car was checked out and safe before we were about to take a long trip. He got the work...


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    Marcos was very professional and helpful in making sure our car was checked out and safe before we were about to take a long trip. He got the work done that needed to be done but no more than was needed.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Expert maintenance

    Expertise and courtesy of my service advisor (JP). Work accomplished as agreed in timely manner. Car returned in nice clean condition. Future opt...


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    Expertise and courtesy of my service advisor (JP). Work accomplished as agreed in timely manner. Car returned in nice clean condition. Future options discussed.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Mr. Marcos is a great repair service manager.

    Experience and honesty of agent, Mr. Marcos. I pay the extra price of repairs because I believe in his honest treatment. Without him I would go e...


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    Experience and honesty of agent, Mr. Marcos. I pay the extra price of repairs because I believe in his honest treatment. Without him I would go elsewhere for less expensive service.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service

    Once they evaluated the situation, they took the time to explain the problem to me, answering all of my questions in a professional and courteous ...


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    Once they evaluated the situation, they took the time to explain the problem to me, answering all of my questions in a professional and courteous manner. Thank you Marcos Perez.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    The rep was very nice! The phone charging station was very helpful! The whole process was quicker than I expected.


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    The rep was very nice! The phone charging station was very helpful! The whole process was quicker than I expected.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good job with room for improvement

    1. Solved the two problems: AC and tire leak. 2. Courtesy shuttle was very helpful and convenient. 3. They were able to work on the car when prom...

    Dealer Response

    Sunny, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with ...


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    1. Solved the two problems: AC and tire leak. 2. Courtesy shuttle was very helpful and convenient. 3. They were able to work on the car when promised. (didn't take too long).

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Sunny, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Gordon Riddle, General Manager


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  • Brown Honda -- Service was excellent

    The attention to detail -- reminding me about the airbag recall and then ordering the airbag for my car. Another Honda dealer told me my car neede...

    Dealer Response

    David, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. S...


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    The attention to detail -- reminding me about the airbag recall and then ordering the airbag for my car. Another Honda dealer told me my car needed extensive brake work. The brakes seemed fine to me, and I said no thanks to them. Brown Honda looked over the car, and said the brakes were fine. This saved me hundreds of dollars. I trust Brown Honda. They have been straightforward and honest each time we brought in either of our two Hondas (a 2007 and a 2008).

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. Service is always our top priority, but the attention to detail is very important as well. Thanks for choosing Brown's Arlington Honda! Sincerely, Gordon Riddle, General Manager


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