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Reviews

Average Ratings

4.9
561 lifetime reviews.
  • Great customer service

    Easy drop off and pick up. Friendly staff! Hours are perfect for busy professionals. Always a great experience at Browns Arlington Honda!

    Dealer Response

    Thank you for your outstanding rating of our service department, Christine. We appreciate the opportunity to service your vehicle needs and look f...


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    Easy drop off and pick up. Friendly staff! Hours are perfect for busy professionals. Always a great experience at Browns Arlington Honda!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your outstanding rating of our service department, Christine. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Sincerely, Gordon Riddle, General Manager


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  • Good Service and Good Price

    I bought a CR-V from Brown's Arlington Honda last Saturday. The purchase process is very successful. The dealer provide excellent service. They s...

    Dealer Response

    Thank you for this review, Jia. We really appreciate you leaving us your input. We are very pleased to hear that our team could make your car shop...


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    I bought a CR-V from Brown's Arlington Honda last Saturday. The purchase process is very successful. The dealer provide excellent service. They select a suitable model for me and provide a nice price for me with only little negotiation. It could save a lot of time to buy car in Brown's Arlington Honda and own a car with a nice price. I drove the car these two days. The CR-V is really an excellent car for driving. I love it very much.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for this review, Jia. We really appreciate you leaving us your input. We are very pleased to hear that our team could make your car shopping experience so pleasurable and stress free. We are glad to hear you are loving your new CR-V. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Gordon Riddle, General Manager


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  • Great First Experience

    The customer service from the beginning with Marcos was excellent. He even offered to give me a ride to a nearby location since my wait was an hou...

    Dealer Response

    Melissa, we are pleased to hear that you had an excellent experience with Marcos, Luis and the rest of our team. We would like to sincerely thank ...


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    The customer service from the beginning with Marcos was excellent. He even offered to give me a ride to a nearby location since my wait was an hour more than they initially notified me of. Luis took the time to drop me off somewhere while the service was being done and was very kind and professional.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Melissa, we are pleased to hear that you had an excellent experience with Marcos, Luis and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Gordon Riddle, General Manager


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  • Consistently fine and professional service

    Have been going to Brown Honda for many years to get my Hondas serviced and you are true professionals and always very friendly. All work/servici...

    Dealer Response

    Thank you for the wonderful review, Gary! It is great to know that our staff's excellent customer service has earned your continued patronage. Ple...


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    Have been going to Brown Honda for many years to get my Hondas serviced and you are true professionals and always very friendly. All work/servicing is done very well.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review, Gary! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Gordon Riddle, General Manager


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  • Service

    Very knowledgeable Service Rep., car was serviced on time and cleaned thoroughly. The dealership was clean with large inventory if new,and used c ...

    Dealer Response

    George, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those...


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    Very knowledgeable Service Rep., car was serviced on time and cleaned thoroughly. The dealership was clean with large inventory if new,and used c ars.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    George, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Gordon Riddle, General Manager


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  • Great customer service

    The customer service is great! Kenneth N. is a great employee of Honda. He always make sure he extends great customer service to the Customers and...

    Dealer Response

    Nadine, we are truly grateful for this awesome review! We are thrilled that Kenneth was able to take care of you. He is a great asset to our team ...


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    The customer service is great! Kenneth N. is a great employee of Honda. He always make sure he extends great customer service to the Customers and myself.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nadine, we are truly grateful for this awesome review! We are thrilled that Kenneth was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Sincerely, Gordon Riddle, General Manager


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  • Great service ready to help the listened and what

    The service that the provider give to the costumers is excellent they really do help they listen with what you need

    Dealer Response

    Thank you for taking the time to submit this awesome feedback, Anel. Hearing that you received "excellent service" from our team is always encoura...


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    The service that the provider give to the costumers is excellent they really do help they listen with what you need

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to submit this awesome feedback, Anel. Hearing that you received "excellent service" from our team is always encouraging and reassures us of our commitment to our customers. We look forward to hopefully doing business with you again in the future. Sincerely, Gordon Riddle, General Manager


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  • Unscheduled Inspection Appointment

    I showed up without an appointment in the afternoon when I realized my inspection sticker had expired the day before. By luck my salesman was in...

    Dealer Response

    Taneen, thank you for your kind words. We feel our service department is what makes Brown's Arlington Honda special. Reviews like yours help us to...


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    I showed up without an appointment in the afternoon when I realized my inspection sticker had expired the day before. By luck my salesman was in the Service Center talking to the lead service manager. They both jumped to help and made sure I got my car inspected and set to go while I waited. Great service, friendly atmosphere all around!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Taneen, thank you for your kind words. We feel our service department is what makes Brown's Arlington Honda special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Gordon Riddle, General Manager


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  • Survey for my recent visit to the dealer

    Very smooth process and done in my time frame. Very friendly and had a professional manner. Excellent! Thank you. Please let me get out otherwi...

    Dealer Response

    Yumiko, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud ...


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    Very smooth process and done in my time frame. Very friendly and had a professional manner. Excellent! Thank you. Please let me get out otherwise I don't finish

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Yumiko, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Gordon Riddle, General Manager


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  • Brown's Arlington Honda

    Had a tire that popped that was new and fixed the repair quickly and cost effectively. Staff was friendly and was able to schedule/walk-in next da...

    Dealer Response

    We appreciate your marvelous feedback, Nicole. It is our commitment to ensure quality customer care by providing comfortable and relaxing faciliti...


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    Had a tire that popped that was new and fixed the repair quickly and cost effectively. Staff was friendly and was able to schedule/walk-in next day to fix the repair

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your marvelous feedback, Nicole. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Sincerely, Gordon Riddle, General Manager


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