Big Mike Naughton Ford

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Reviews

4.9
Average based on 116 reviews.
  • Best Buying experience I've ever had!

    By far the best car buying experience I have ever had. It all started when I mentioned to one of my coworkers that I was looking to purchase a car...


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    By far the best car buying experience I have ever had. It all started when I mentioned to one of my coworkers that I was looking to purchase a car. Her husband Nate Elkins works at big Mike. To be honest sometimes when someone recommends the company that their spouse works at it doesn't always work out. I am pleased to say that this was quite the opposite. After talking with Nate he convinced me to come down and give them an opportunity to earn my business. I met with George The next day to discuss options on used vehicles that they have in inventory. Sometimes a used vehicle inventory is hit or miss but George was able to find me exactly what I was looking for. I was in and out in two hours with the exact vehicle that I wanted, at the price I wanted it and wasnt there all day like I have been previously with other dealerships. After the initial sale I had a lot of follow-up questions. Both George and Nate were very helpful and far exceeded my expectations on the level of service that I received. I will not hesitate to fully recommend others to big Mike for their future car buying or service needs. Nico

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best Dealer I Have EVER Worked With

    If you are looking for a new or used car, you NEED to check out Big Mike Naughton Ford. When we first showed up we were pleasantly greated by Mike...


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    If you are looking for a new or used car, you NEED to check out Big Mike Naughton Ford. When we first showed up we were pleasantly greated by Mike while we were looking at a 2014 Ford Explorer. He was able to answer all of our questions and promptly got the keys when we asked for a test drive. During our time in the Explorer he placed zero pressure on us and didn't fill any silence with needless banter or conversation. He allowed us to thoroughly examine and get a feel for the vehicle. Shortly there after my wife and I decided to purchase the 2014 Explorer. Once again Mike made our experience enjoyable by makeing the signing process as quick as he possibly could. During that time the team at Big Mike Naughton Ford detailed the car inside and out and even filled the gas tank up. Jimmy in the finance department was the quickest part of our buying experience and had a great sense of humor. He was even able to beat the interest rate that we got from USAA. Two days after we bought the car we noticed that one of the tires had a very deep gash in it and required immediated attention. We brought the Explorer back and Mike (salesman) and Aaron (used car manager) eagerly agreed to replace the damaged tire with no questions asked. The next day we came back to Big Mike Naughton Ford to have the tire replaced by Griff in the service department. There was a little confusion on what tire to replace with and if we should replace one or both front tires. Aaron was hesitant to replace both front tires, but I was concered with replacing one tire because it could cause excess wear and tear on the front differential because the tires would be different in circumference. After getting Aaron and Griff to talk they agreed to replace both front tires. From start to finsh and then afterwards, the entire team at Big Mike Naughton Ford has gone above and beyond to make sure that we received the very best care to ensure that we were taken care of and that our car is in the best and safest condition.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • After the Sale

    We bought a truck from Big Mike, the buying process was great, no problems, heard from them a lot prior to the sale. Continued to get emails for n...


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    We bought a truck from Big Mike, the buying process was great, no problems, heard from them a lot prior to the sale. Continued to get emails for new specials. We sold the vehicle, needed to get the refund for the warranty and gap insurance, can't get them to call us back to save our lives. Have left so many messages on machines, asking for a call back, have talked to one person, who promises to call us back and follow up, never hear a word. They are great prior to the sale, but once you sign, you are discarded for customer care. Very disappointed in the after sale.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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