Big Mike Naughton Ford

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Reviews

Average Ratings

4.2
116 lifetime reviews.
  • Best Buying experience I've ever had!

    By far the best car buying experience I have ever had. It all started when I mentioned to one of my coworkers that I was looking to purchase a car...


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    By far the best car buying experience I have ever had. It all started when I mentioned to one of my coworkers that I was looking to purchase a car. Her husband Nate Elkins works at big Mike. To be honest sometimes when someone recommends the company that their spouse works at it doesn't always work out. I am pleased to say that this was quite the opposite. After talking with Nate he convinced me to come down and give them an opportunity to earn my business. I met with George The next day to discuss options on used vehicles that they have in inventory. Sometimes a used vehicle inventory is hit or miss but George was able to find me exactly what I was looking for. I was in and out in two hours with the exact vehicle that I wanted, at the price I wanted it and wasnt there all day like I have been previously with other dealerships. After the initial sale I had a lot of follow-up questions. Both George and Nate were very helpful and far exceeded my expectations on the level of service that I received. I will not hesitate to fully recommend others to big Mike for their future car buying or service needs. Nico

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best Dealer I Have EVER Worked With

    If you are looking for a new or used car, you NEED to check out Big Mike Naughton Ford. When we first showed up we were pleasantly greated by Mike...


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    If you are looking for a new or used car, you NEED to check out Big Mike Naughton Ford. When we first showed up we were pleasantly greated by Mike while we were looking at a 2014 Ford Explorer. He was able to answer all of our questions and promptly got the keys when we asked for a test drive. During our time in the Explorer he placed zero pressure on us and didn't fill any silence with needless banter or conversation. He allowed us to thoroughly examine and get a feel for the vehicle. Shortly there after my wife and I decided to purchase the 2014 Explorer. Once again Mike made our experience enjoyable by makeing the signing process as quick as he possibly could. During that time the team at Big Mike Naughton Ford detailed the car inside and out and even filled the gas tank up. Jimmy in the finance department was the quickest part of our buying experience and had a great sense of humor. He was even able to beat the interest rate that we got from USAA. Two days after we bought the car we noticed that one of the tires had a very deep gash in it and required immediated attention. We brought the Explorer back and Mike (salesman) and Aaron (used car manager) eagerly agreed to replace the damaged tire with no questions asked. The next day we came back to Big Mike Naughton Ford to have the tire replaced by Griff in the service department. There was a little confusion on what tire to replace with and if we should replace one or both front tires. Aaron was hesitant to replace both front tires, but I was concered with replacing one tire because it could cause excess wear and tear on the front differential because the tires would be different in circumference. After getting Aaron and Griff to talk they agreed to replace both front tires. From start to finsh and then afterwards, the entire team at Big Mike Naughton Ford has gone above and beyond to make sure that we received the very best care to ensure that we were taken care of and that our car is in the best and safest condition.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • After the Sale

    We bought a truck from Big Mike, the buying process was great, no problems, heard from them a lot prior to the sale. Continued to get emails for n...


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    We bought a truck from Big Mike, the buying process was great, no problems, heard from them a lot prior to the sale. Continued to get emails for new specials. We sold the vehicle, needed to get the refund for the warranty and gap insurance, can't get them to call us back to save our lives. Have left so many messages on machines, asking for a call back, have talked to one person, who promises to call us back and follow up, never hear a word. They are great prior to the sale, but once you sign, you are discarded for customer care. Very disappointed in the after sale.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Purchased a 2016 Ford Fiesta -

    I have been coming to Mike Naughton for many years. The service dept took care of 2003 Ford Taurus. My Dad and I always did rate Mike Naughton For...


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    I have been coming to Mike Naughton for many years. The service dept took care of 2003 Ford Taurus. My Dad and I always did rate Mike Naughton Ford as one of the greatest dealerships. I am glad I chose another Ford to purchase. I have in the years past have had a Pinto, Lynx, Mystic, 2 Taurus and now the Fiesta. I guess you would say I love the Fords. Mr. Naughton, when I came in yesterday I was just looking for another car, but when I saw this one Fiesta Ford, the deal was done. Mike Allen was the Sales Consultant. He was just excellent. He answered my questions, went out for a test drive and I just loved the car I purchased. The last car I purchased was in 2003, a Ford Taurus. It was a great car for the years I drove it. Like I stated Mike Allen was great. I also spoke with William Bell want a great General Sales Manager. In all honesty everyone was great. Jim in Finance was an excellent man to handle getting the paperwork together for me to sign. That a boy to all the staff at Mike Naughton. Thanks Kathy Rodgers

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very shady dealer. Use at your own risk

    I just purchased my 2nd car, a used 2014 Ford Flex, at this dealership, and it will most definitely be my last. I don't even want to give them my ...


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    I just purchased my 2nd car, a used 2014 Ford Flex, at this dealership, and it will most definitely be my last. I don't even want to give them my business for service at this point. The sales process follows every cliche that has ever been played out. After an extremely long wait when I told them my time was limited before arriving. They were finally willing to make a sale. The next process took hours and when finally brought to the finance office I was able to expedite things. This was to my detriment though. What I found out after the car was "detailed" and delivered was that they only had one "smart" key in the car plus no mats. While not the biggest deal breaker I was assured they'd look for these. Financing changes happened after leaving and I ended up using my own source and was assured during this process that a replacement key would be provided and mats would be able to be found for this vehicle. Once it came time to deliver the new financial paperwork and resign the documents the sales person, Boris, changed his answers completely. Now he started saying if I wanted these things he couldn't do that but I was welcome to talk with his sales manager. I did and he was the rudest person I have ever spoken with. He said, "We are not going to give you anthing else." I will pay the money to get another key, which is much more expensive when a 2nd key is unavailable. I will also pay for my own mats. I will also be sure to let everyone I know understand what kind of business is being run there. This is a buyer beware. If you are going to purchase a vehicle, do not expect them to conduct business in a business like manner. If you can get a good deal, hopefully it won't end up costing you.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Sales Manager-Tripp

    Mr. Tripp was amazing and SO good to work with. He approached my husband and I instantly took a liking to him. Mr. Tripp then offered his services...


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    Mr. Tripp was amazing and SO good to work with. He approached my husband and I instantly took a liking to him. Mr. Tripp then offered his services and time. He was politie, kind, friendly, and very knowledgable about the vehicle we wanted. It was a very smooth process and I got everything I wanted. Thank you Mr. Tripp.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • I wish kindness were a word these folks recognized

    We were pulling a camper from PA and the coolers went out for the oil and water and the smoke was pouring out of our ford truck. A salesman from h...


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    We were pulling a camper from PA and the coolers went out for the oil and water and the smoke was pouring out of our ford truck. A salesman from here saw us and said "he pitied us" but didn't stop to help. When we got to big Mike's there was no great effort to help us. I finally said "could you please give us some grace as we have traveled far and have a distance to go". We spent three nights in their alley running out of water in the camper. When asking if they could help us with water the answer was "no and my boss isn't happy about you being parked here." The truck was repaired and we were on out way to only come into Utah with the check engine light on. It seems a boot was not replaced in the repairs and completely tore. So much for Big Mike

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Best Truck Buying Experience

    Big Mike had posted an add for a F150 that I couldn't believe. I had to see it for myself. Took a test drive on Thursday and drove it home for rea...


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    Big Mike had posted an add for a F150 that I couldn't believe. I had to see it for myself. Took a test drive on Thursday and drove it home for real on Friday. Fast, easy, no pressure! Greatest purchasing process ever. Don't know why car buying is so hard at other places.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Place to buy a new vehicle

    I started by search for my new F 150 on line and made an appointment to meet with Sal. Met with Sal and I was offered a fair price for my trade an...


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    I started by search for my new F 150 on line and made an appointment to meet with Sal. Met with Sal and I was offered a fair price for my trade and then Sal helped me find the F 150 with the equipment that I wanted. Finished up a great deal on my new F 150. Everybody I met at Big Mike Naughton Ford was friendly and helpful from the Sales Manager to the Finance Dept I was treated very well and no pressure. I felt like I was working with my friend. Thanks for a fair deal.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • A Great Car Buying Experience

    Dealing with car dealers has not been a pleasant experience until I went to Mike Naughton Ford and worked with W. Tripp. Tripp was very knowledgea...


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    Dealing with car dealers has not been a pleasant experience until I went to Mike Naughton Ford and worked with W. Tripp. Tripp was very knowledgeable and very helpful. He has also been very helpful after the deal was made, helping me with all the bells and whistles on my new Escape. I highly recommend Tripp if you are looking for a new car. I love my new car..........thanks Tripp!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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