Reviews
I was looking for a very specific car and landed on Van
I was looking for a very specific car and landed on Van Horn's website. I am a few states away and one of their internet salespeople, followed by salesman Chris Craemer, helped me through the whole process pretty easily. It was so great to be able to text and email between interactions and work around my schedule. Van Horn had really great reviews compared to most dealerships I had dealt with so that made me feel even better about dealing with them virtually. Great service!
I was looking for a very specific car and landed on Van
I was looking for a very specific car and landed on Van Horn's website. I am a few states away and one of their internet salespeople, followed by salesman Chris Craemer, helped me through the whole process pretty easily. It was so great to be able to text and email between interactions and work around my schedule. Van Horn had really great reviews compared to most dealerships I had dealt with so that made me feel even better about dealing with them virtually. Great service!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Chris and our team at Van Horn Chrysler Dodge Jeep Ram of Stoughton made your car-buying experience smooth and convenient, even from a distance! It's wonderful knowing our positive reviews helped build your confidence in us. Enjoy the new ride, Dan!
My experience here has always been great.
My experience here has always been great. This is my second car in a row purchased here.
My experience here has always been great.
My experience here has always been great. This is my second car in a row purchased here.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad your second purchase at Van Horn Chrysler Dodge Jeep Ram of Stoughton was as successful as the first. Thanks for your continued trust in us!
Chris Craemer was easy to work with and made delivery an
Chris Craemer was easy to work with and made delivery an enjoyable experience. He truly enjoys vehicles and knows how stuff when it comes to cars. I would definitely purchase from him again, and very well may! Thanks again!
Chris Craemer was easy to work with and made delivery an
Chris Craemer was easy to work with and made delivery an enjoyable experience. He truly enjoys vehicles and knows how stuff when it comes to cars. I would definitely purchase from him again, and very well may! Thanks again!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Josh, we're delighted to hear that Chris made your experience enjoyable at Van Horn Chrysler Dodge Jeep Ram of Stoughton. We appreciate your kind words and look forward to the possibility of serving you in the future!
Jackson Salzwedel's professional and positive attitude,
Jackson Salzwedel's professional and positive attitude, made a very smooth and solid "10" experience of trade-in and purchasing of a new "Ride", as was with Brianna, Spencer, and the rest of the Van Horn staff. Thank you!
Jackson Salzwedel's professional and positive attitude,
Jackson Salzwedel's professional and positive attitude, made a very smooth and solid "10" experience of trade-in and purchasing of a new "Ride", as was with Brianna, Spencer, and the rest of the Van Horn staff. Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Javier, we're delighted to hear that Jackson and the team at Van Horn Chrysler Dodge Jeep Ram of Stoughton made your trade-in experience a solid "10"! Thank you for sharing your positive feedback with us. Enjoy your new ride!
If I could leave a -⭐️, I would.
If I could leave a -⭐️, I would. I left my vehicle at Van Horn on 4/23/24 for a week to investigate suspension instability and begin an oil consumption test. Despite my CarMax warranty, Van Horn made me pay over $120 for an oil change to start the test, which was supposed to include fluid top-offs and filter replacements. When I picked up my car, they claimed the only issue was the four struts and said they had reprogrammed my drivetrain. Despite concerns, Lucas assured me everything was fine. While I noticed some improvement, stability issues returned. At my 1,000-mile oil check, a technician found my oil a quart low but dismissed it as “within Jeep’s range.” Meanwhile, the new struts started making noise. Fred, a mechanic, replaced a rear strut but skipped the necessary alignment. Soon after, the other rear strut failed. Employees admitted Van Horn often received or mishandled defective struts. After several frustrating visits—met with delays, dismissive service, and conflicting opinions—Chris G confirmed at my 1,500-mile oil check that my oil was over two quarts low but failed to add any. When I returned on 11/06/24, Paul F confirmed the same and finally topped it off. On 12/02/24, Fred suddenly blamed the control arms and sway bar links instead of the struts. Bob then admitted my oil test had to restart because he forgot to document my oil level. I filed complaints with Van Horn corporate, BBB, and Mopar FCA, but nothing changed. Later, I discovered Fred had intentionally left my oil cap off, forcing another test restart. By 3/4/25, my oil was again over two quarts low. Despite my request not to take my car to the back, they did. Adam, the service manager, falsely claimed my vehicle had a “massive oil leak” that needed fixing before another restart. An independent shop confirmed there was no leak. They had already replaced both rear struts—one three times and the other twice—leading me to suspect Van Horn either installed faulty parts or never replaced them but still charged my warranty. They also found oil deliberately poured over my engine, which they had to clean twice. Van Horn’s dishonesty and incompetence have caused me stress and financial burden. I expect immediate resolution.
If I could leave a -⭐️, I would.
If I could leave a -⭐️, I would. I left my vehicle at Van Horn on 4/23/24 for a week to investigate suspension instability and begin an oil consumption test. Despite my CarMax warranty, Van Horn made me pay over $120 for an oil change to start the test, which was supposed to include fluid top-offs and filter replacements. When I picked up my car, they claimed the only issue was the four struts and said they had reprogrammed my drivetrain. Despite concerns, Lucas assured me everything was fine. While I noticed some improvement, stability issues returned. At my 1,000-mile oil check, a technician found my oil a quart low but dismissed it as “within Jeep’s range.” Meanwhile, the new struts started making noise. Fred, a mechanic, replaced a rear strut but skipped the necessary alignment. Soon after, the other rear strut failed. Employees admitted Van Horn often received or mishandled defective struts. After several frustrating visits—met with delays, dismissive service, and conflicting opinions—Chris G confirmed at my 1,500-mile oil check that my oil was over two quarts low but failed to add any. When I returned on 11/06/24, Paul F confirmed the same and finally topped it off. On 12/02/24, Fred suddenly blamed the control arms and sway bar links instead of the struts. Bob then admitted my oil test had to restart because he forgot to document my oil level. I filed complaints with Van Horn corporate, BBB, and Mopar FCA, but nothing changed. Later, I discovered Fred had intentionally left my oil cap off, forcing another test restart. By 3/4/25, my oil was again over two quarts low. Despite my request not to take my car to the back, they did. Adam, the service manager, falsely claimed my vehicle had a “massive oil leak” that needed fixing before another restart. An independent shop confirmed there was no leak. They had already replaced both rear struts—one three times and the other twice—leading me to suspect Van Horn either installed faulty parts or never replaced them but still charged my warranty. They also found oil deliberately poured over my engine, which they had to clean twice. Van Horn’s dishonesty and incompetence have caused me stress and financial burden. I expect immediate resolution.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Jackson tried to answer all our question and worked hard
Jackson tried to answer all our question and worked hard to obtain our vehicle from another Van Horn location. All told a good buying experience. We would do this again. Only negative was the distance the dealership was from Lake Mills. We didn't finance through Van Horn because we used our personal bank.
Jackson tried to answer all our question and worked hard
Jackson tried to answer all our question and worked hard to obtain our vehicle from another Van Horn location. All told a good buying experience. We would do this again. Only negative was the distance the dealership was from Lake Mills. We didn't finance through Van Horn because we used our personal bank.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us at Van Horn Chrysler Dodge Jeep Ram of Stoughton! We're glad to hear Jackson was able to assist in making the vehicle purchase smooth, despite the distance. We appreciate your feedback and look forward to serving you again in the future!
Every on was so friendly from the moment we walked
Every on was so friendly from the moment we walked through the door. We were greeted almost immediately. I do have to admit the processing of the papers for us to sign took longer that I thought it would.
Every on was so friendly from the moment we walked
Every on was so friendly from the moment we walked through the door. We were greeted almost immediately. I do have to admit the processing of the papers for us to sign took longer that I thought it would.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Van Horn Chrysler Dodge Jeep Ram of Stoughton! We're glad to hear our team made you feel welcome from the start. We appreciate your patience during the paperwork process and will work on improving efficiency in that area.
Completely satisfied with the service, guidance, and
Completely satisfied with the service, guidance, and expertise provided by Jackson Salzwedel at Van Horn.
Completely satisfied with the service, guidance, and
Completely satisfied with the service, guidance, and expertise provided by Jackson Salzwedel at Van Horn.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
John, we're delighted to hear that Jackson provided you with excellent service and expertise at Van Horn Chrysler Dodge Jeep Ram of Stoughton. Thank you for sharing your experience!
Very welcoming, friendly, helpful and got back to me at a
Very welcoming, friendly, helpful and got back to me at a timely manner. Ensured I had no further questions. All the staff I encountered were friendly.
Very welcoming, friendly, helpful and got back to me at a
Very welcoming, friendly, helpful and got back to me at a timely manner. Ensured I had no further questions. All the staff I encountered were friendly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're delighted to hear that our team at Van Horn Chrysler Dodge Jeep Ram of Stoughton provided such welcoming and helpful service. We appreciate your kind words and look forward to assisting you again in the future!
Was told when I bought my car I could bring it to any van
Was told when I bought my car I could bring it to any van horn throughout the state. I called the stoughton location to get service done as my car is having some transmission issues and they are telling me I have to go out of my way 2 hours to a separate dealer to get it fixed. It’s frustrating to be promised one thing and then when time comes to get it done I’m told another. No one would give me time to explain what is going on and they would just transfer me around to other managers because no one had an answer for me. I wouldn’t take my car hear as they all sounded like they have no clue what is going on or how to run a dealership. I work in the industry as a sales technician and this is a terrible way to communicate with a customer. I will never be going back to this location and will be making a call to corporate tomorrow about my situation.
Was told when I bought my car I could bring it to any van
Was told when I bought my car I could bring it to any van horn throughout the state. I called the stoughton location to get service done as my car is having some transmission issues and they are telling me I have to go out of my way 2 hours to a separate dealer to get it fixed. It’s frustrating to be promised one thing and then when time comes to get it done I’m told another. No one would give me time to explain what is going on and they would just transfer me around to other managers because no one had an answer for me. I wouldn’t take my car hear as they all sounded like they have no clue what is going on or how to run a dealership. I work in the industry as a sales technician and this is a terrible way to communicate with a customer. I will never be going back to this location and will be making a call to corporate tomorrow about my situation.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dylan, Thank you for sharing your feedback with us. I sincerely apologize for the frustration you experienced regarding your service appointment and the warranty process. We strive to ensure our customers understand their options. I reached out and left you a message, and I would appreciate the opportunity to discuss this matter directly with you. Our goal is to make this process as seamless as possible, and I’m sorry for any confusion caused. If there’s anything else we can do to assist you or address your concerns, please don’t hesitate to reach out. Best regards, Adam Eisele - Service Manager - (608) 873-5621