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Specialist","emailTxt":"david.chung@brownsbuyhappy.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21657/employees/48376b29d362.jpg","drDealerId":21657,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":485916,"firstName":"Dennis","lastName":"Gunessever","titleText":"Service Manager","emailTxt":"dennis.gunessever@brownscar.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":21657,"dealerEmpStartDtUtc":"1504224000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":485873,"firstName":"Derik","lastName":"Zeitner","titleText":"Pre-Owned 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work as part of the management team at a four-star hotel in Orlando, Florida. I brought that passion for creating a great experience here to Fairfax Mazda in 2000 as the new car sales manager. For the past 12 years, I have worked together with the sales team to deliver a four-star experience to every Mazda guest.\r\n\r\nNow, as the General Manager, I work together with all departments to continue to provide all of our clients the very best experience in service, parts, body shop, and sales.\r\n\r\nIf at any time, I can help with your experience here at Brown's Fairfax Mazda, please let me know.","emailTxt":"trey.rodgers@brownscar.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21657/employees/847de9dd-abb7-4374-81ff-49650633c740.jpg","drDealerId":21657,"dealerEmpStartDtUtc":"962409600","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":143686,"firstName":"Willie","lastName":"Baker","titleText":"Parts 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Manager","emailTxt":"mark.jones@brownscar.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21657/employees/4e7cd4477a23.jpg","drDealerId":21657,"dealerEmpStartDtUtc":"1393632000","certifiedEmployee":false,"deptDscrp":"Collision Center"},{"id":143684,"firstName":"Pam","lastName":"Jenkins","titleText":"Wholesale & Retail Parts Advisor","emailTxt":"pam@browns.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21657/employees/4143d694-26c8-4e34-8db4-c05007569fe0.jpg","drDealerId":21657,"dealerEmpStartDtUtc":"591667200","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":485874,"firstName":"Ron","lastName":"Pattison","titleText":"Mazda Product 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Brown's Fairfax Mazda

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
290 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    June 3, 2020

    Convenient location and booking appointment as well as flexible time for drop off/pick up when car was done in service department. Service did a great... job taking care of my car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 2, 2020

    The overall service experience was smooth and easy. I had registered and scheduled the appointment on the website. I arrived and worked with a technician... to confirm the scheduled activities. I was presented a list of findings and had the option to perform the requested activities or skip. The pricing is a tad expensive but we all have to eat I suppose. However, my purchase at the dealership and the continued service at the dealership has been manageable. Caveat to this review is that I had purchased the car new and that my car also has low mileage. I am not an aggressive driver. I try to take care of my car in hopes that it will take good care of me.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • March 7, 2020

    Friendly service, as always. I appreciate being kept informed on when I could expect to leave. Also, the person dealing with me reminded me of coupons... I had and saved me mon ey.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the kudos, Daniel. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Pleas...e feel free to stop in or reach out to us if you have any questions for our staff. Thank you for choosing Brown's Fairfax Mazda! Kind regards, Trey Rodgers - GM - trey.rodgers@brownscar.com

  • 5.0 out of 5
    June 2, 2020

    Easy to schedule an appointment, great customer service, and fast turn around time! I would definitely recommend and appreciate them offering the free... oil change for healthcare workes.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 1, 2020

    Good inventory to select from, professional and knowledgeable staff. Overall great sales, finance and management. Good location and hours of operation.

    4.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If... there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com

  • 5.0 out of 5
    April 20, 2020

    The service is very quick and thorough. The service delivery lead (Chris López) explained everything that needed to be done, expected time etc. After the... service was done, he also followed up to make sure everything was fine. Additionally, your service area staff were friendly and definitely were cleaning the common area frequently.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel f...ree to stop in or reach out to us if you have any questions for our staff. Sincerely, Supreme Chevrolet Cadillac of Plaquemine Team

  • 5.0 out of 5
    April 17, 2020

    It was a godsend to have valet service during this time of Stay at Home mandated by the governor. Everybody was very professional, courteous and everything... was explained. I got photos to illustrate a repair which was unfamiliar to me.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience with us, Kristie. Our team works incredibly hard to exemplify the commitment to customer care and we're so thank...ful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com

  • 5.0 out of 5
    April 17, 2020

    A courteous valet picked up the car as planned and returned it in clean condition, with work performed as agreed.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future. Trey Rodge...rs - GM - trey.rodgers@brownscar.com

  • 5.0 out of 5
    April 10, 2020

    Appreciate that Olivia recognized that I had a battery problem and contacted me to revisit my request that it should be replaced under warranty.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for leaving this awesome review of our dealership. Olivia truly is an outstanding member of our team who, like all of our employees,... is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We'll be sure to share this feedback, and if you ever need anything else from us, don't hesitate to let us know. Trey Rodgers - GM - trey.rodgers@brownscar.com

  • 5.0 out of 5
    April 4, 2020

    Very responsive employees who kept me informed of my car's status. I told them I had to leave for a doctor's appointment and they made sure I was out in... plenty of time.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel f...ree to stop in or reach out to us if you have any questions for our staff. Trey Rodgers - GM - trey.rodgers@brownscar.com

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