Reviews

Average Ratings

4.9
181 lifetime reviews.
  • Highly recommended dealership

    Our product specialist, Ron Pattison, was extremely helpful, knowledgeable and personable. He assisted us in reaching a very favorable arrangeme...

    Dealer Response

    Katherine, it was a pleasure to read about your second car-buying experience at Brown's Fairfax Mazda. Congratulations on your CX-5! Our top prior...


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    Our product specialist, Ron Pattison, was extremely helpful, knowledgeable and personable. He assisted us in reaching a very favorable arrangement to trade in two cars for a CX-5, which we love. The manager and rest of the staff at the dealership were friendly and went out of their way to help us. This is our second time purchasing from this dealership, and we were very satisfied with the overall experience both times. We have already recommended this Brown's to friends and will do so again in the future. Thank you!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Katherine, it was a pleasure to read about your second car-buying experience at Brown's Fairfax Mazda. Congratulations on your CX-5! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way.It's delightful to know Ron and the rest of our staff provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Best, Trey Rodgers GM - trey.rodgers@brownscar.com


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  • I got the car I wanted at a fair price

    The people here are great! Everyone is very friendly and willing to work with you to get the car that you want.

    Dealer Response

    Thank you for your review. We're glad to hear that we could provide you with a positive experience. If you ever need anything in the future, pleas...


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    The people here are great! Everyone is very friendly and willing to work with you to get the car that you want.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your review. We're glad to hear that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Trey Rodgers GM - trey.rodgers@brownscar.com


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  • Great Price, Great Service, Great Experience

    Bought a used car (Subaru Outback XT) I'd been shopping for nation wide for 3 months...the listed the car for $2,000 below bluebook when most are ...

    Dealer Response

    Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional ser...


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    Bought a used car (Subaru Outback XT) I'd been shopping for nation wide for 3 months...the listed the car for $2,000 below bluebook when most are asking $2,000 above! The car was as good as presented, or better. They took the time to really clean the car up and make sure it was ready to drive. Would most definitely buy from them again...

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. Don't hesitate to reach out if you have any further questions or needs. Best, Trey Rodgers GM - trey.rodgers@brownscar.com


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  • Easy Service

    Just easy to schedule online, drop off etc. Communication is exemplary on status of services, etc. Leasing my car from there was even easier.

    Dealer Response

    Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with our team. We pride ourse...


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    Just easy to schedule online, drop off etc. Communication is exemplary on status of services, etc. Leasing my car from there was even easier.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with our team. We pride ourselves on offering high quality customer service, and I'm glad we were able to take care of you. It was our pleasure. Best, Trey Rodgers GM - trey.rodgers@brownscar.com


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  • ExcellentMazda

    Quality, professionalism and friendliness. Extremely pleased with your service. Every time I show up it is a pleasurable experience. My first Mazd...

    Dealer Response

    Ernest, we appreciate your kind words about the entire service team. Thank you for choosing Brown's Fairfax Mazda for your vehicle needs and we ho...


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    Quality, professionalism and friendliness. Extremely pleased with your service. Every time I show up it is a pleasurable experience. My first Mazda was a Protegé 1994

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ernest, we appreciate your kind words about the entire service team. Thank you for choosing Brown's Fairfax Mazda for your vehicle needs and we hope we have the opportunity to assist you again in the future. Best, Trey Rodgers GM - trey.rodgers@brownscar.com


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  • AWESOME!!!

    You guys treated me well and made me feel comfortable, You guys were kind and fresh cars to look at. 10/10

    Dealer Response

    Hi Andres, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Brown's Fairfax Mazda. We...


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    You guys treated me well and made me feel comfortable, You guys were kind and fresh cars to look at. 10/10

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Andres, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Brown's Fairfax Mazda. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Trey Rodgers GM - trey.rodgers@brownscar.com


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  • Great Service

    highly professional staff and mechanics. sincere, friendly service always. I will not have my car serviced somewhere other than Brown's Fairfax M...

    Dealer Response

    Hi Jaye, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we kno...


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    highly professional staff and mechanics. sincere, friendly service always. I will not have my car serviced somewhere other than Brown's Fairfax Mazda. My next car will be a Mazda. :)

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Jaye, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Best, Trey Rodgers GM - trey.rodgers@brownscar.com


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  • oil change-inspection

    efficient and quick repairs. Easy to get appointment. They work with you. No "pressure" to get unneeded repairs. Quality work and excellent servic...

    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, Joseph. We are delighted to hear you were treated with p...


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    efficient and quick repairs. Easy to get appointment. They work with you. No "pressure" to get unneeded repairs. Quality work and excellent service personnel.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, Joseph. We are delighted to hear you were treated with prompt, efficient, and pressure-free service on your car. We hope you will give us the opportunity to help you again whenever it's time for your next car. Best, Trey Rodgers GM - trey.rodgers@brownscar.com


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  • Quick, thorough service

    Edwin was quick and thorough with me, and met all of my needs during my visit. He was able to get me a loaner, and even informed me of a recall th...

    Dealer Response

    Hi Mohammad, and thanks for your kind words! We appreciate Edwin as well as the rest of our staff, and we are thrilled that they have taken care ...


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    Edwin was quick and thorough with me, and met all of my needs during my visit. He was able to get me a loaner, and even informed me of a recall that hadn't yet been mailed out.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mohammad, and thanks for your kind words! We appreciate Edwin as well as the rest of our staff, and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Best, Trey Rodgers GM - trey.rodgers@brownscar.com


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  • Good service at routine maintenance

    I went in for just my routine 30k mile maintenance and the technician immediately noticed my exhaust sounded unusual. During the inspection they ...

    Dealer Response

    Erik, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to loc...


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    I went in for just my routine 30k mile maintenance and the technician immediately noticed my exhaust sounded unusual. During the inspection they noticed the exhaust gasket needed replacement, which they did as well and was covered under my warranty. I'm very satisfied - I can't imagine getting that kind of service at jiffy lube!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Erik, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Brown's Fairfax Mazda, and we look forward to your continued business! Best, Trey Rodgers GM - trey.rodgers@brownscar.com


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