Brown's Fairfax Mazda

4.9
(400 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 12:00pm–5:00pm Closed
(703) 267-3281 (703) 267-3281

Reviews

4.9
(400 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

5.0

Great service

Customer service Was awesome however I still have not received an email with the code for my automatic start feature that I was told I would have on the app

Dealer response

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact us or visit us if you need anything else. Trey Rodgers - GM - trey.rodgers@brownscar.com

5.0

Great Service

The feeling I get at your dealership, that I am being given honest advice and the quality of the work.

Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Trey Rodgers - GM - trey.rodgers@brownscar.com

5.0

Worth the extra cost

The service advisors are always very kind, respectful and generally pleasant to be around. Pricing is a little higher than independent and chain shops but it's still reasonable. The actual service to my car is a little slow but the quality of the work is among the best I've had.

Dealer response

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Trey Rodgers - GM - trey.rodgers@brownscar.com

5.0

Solid cars

They were honest and accurate. They did not add extra repairs. They were clear on what my car will need in the future

Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Trey Rodgers - GM - trey.rodgers@brownscar.com

5.0

Great service

The agent that assisted me was great. He knew what he was talking about and just made the whole process much smoother.

Dealer response

Hyung, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Trey Rodgers - GM - trey.rodgers@brownscar.com

5.0

Great service! I always service my cars here!

I liked the ease of scheduling a convenient time, and the fact that the Appt started on time and was finished faster than I expected. The complimentary car wash included bother outside and inside, and a very good job was done. I also liked the complimentary state inspection. And the snacks are great! Everyone there is so no nice - Olivia and Matt, who were my service reps, and also the cashier.

Dealer response

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Trey Rodgers - GM - trey.rodgers@brownscar.com

5.0

Great Service

pick up and drop off is great and easy. Also easy to add services with a quick call to the agent

Dealer response

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Trey Rodgers - GM - trey.rodgers@brownscar.com

5.0

Great Service

Very friendly staff and I always get great service. Never had any delays in the timelines that I was promised.

Dealer response

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com

5.0

Service

Extremely polite and professional service by all staff I worked with. Service person went out of his way to keep me connected.

Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Trey Rodgers - GM - trey.rodgers@brownscar.com

5.0

Great Sales Experience

Rebecca and Sarah were great to work with and I knew Janette would be the service manager so I knew I was in great hands post-sale

Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Trey Rodgers - GM - trey.rodgers@brownscar.com