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Reviews

Average Ratings

4.9
221 lifetime reviews.
  • GREAT Customer Service

    I worked with your service manager, Steve, on a A/C issue with our Armada. He spoke to the regional manager and Nissan paid for this cost of this...

    Dealer Response

    Robert, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in ter...


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    I worked with your service manager, Steve, on a A/C issue with our Armada. He spoke to the regional manager and Nissan paid for this cost of this expensive repair - what great customer service! We have and will continue to have Brown service all of our Nissan's!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It's quite an accomplishment to hear that Steve provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Best regards, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009


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  • great salesman

    everything was great, especially the friendly salesman. We felt that we got a very fair deal by the finance team.

    Dealer Response

    Thank you for leaving us this review, Nicholas. I am very happy to hear that we could help get you set up with the perfect new car for you. If the...


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    everything was great, especially the friendly salesman. We felt that we got a very fair deal by the finance team.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this review, Nicholas. I am very happy to hear that we could help get you set up with the perfect new car for you. If there is anything more we can do for you, please feel free to come back and see Brown's Fairfax Nissan any time! Take care. Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009


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  • Great service

    The employees were professional and provided good customer service. The dealership installation is very accomodating and the employees try to answ...

    Dealer Response

    Thank you so much for this lovely review, Marta! We feel so grateful that you chose to come to our dealership. It's wonderful to hear our team was...


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    The employees were professional and provided good customer service. The dealership installation is very accomodating and the employees try to answer all the questions and provides feedback. Good cars!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for this lovely review, Marta! We feel so grateful that you chose to come to our dealership. It's wonderful to hear our team was helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009


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  • Browns Nissan

    attention to details, patience, I got a good explanation for the needs of my car. Got attended to without having an appointment which helps in the...

    Dealer Response

    Thank you Raymond! Service is always our top priority, but the attention to detail is very important as well. Thanks for choosing Brown's Fairfax ...


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    attention to details, patience, I got a good explanation for the needs of my car. Got attended to without having an appointment which helps in the Metro area where getting around cannot be scheduled

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Raymond! Service is always our top priority, but the attention to detail is very important as well. Thanks for choosing Brown's Fairfax Nissan! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009


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  • Great service--they're so thorough!

    The technician identified issues I didn't realize were affecting my driving experience. Also, the tech who performed the detailing removed water s...

    Dealer Response

    Jade, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the thorough service you received from us...


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    The technician identified issues I didn't realize were affecting my driving experience. Also, the tech who performed the detailing removed water stains in the ceiling fabric that no other dealer bothered to touch! The interior of my car looks brand new!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jade, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009


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  • great service

    very flexible scheduling and courteous techs. Techs are professionally dressed. very helpful and knowledgeable. recommendations/advises are passed...

    Dealer Response

    Thank you for your outstanding rating of our service department, Myrna. We appreciate the opportunity to service your vehicle needs and look forwa...


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    very flexible scheduling and courteous techs. Techs are professionally dressed. very helpful and knowledgeable. recommendations/advises are passed on to customers.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your outstanding rating of our service department, Myrna. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009


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  • Great Service

    It was a smooth and quick transaction. The Sales personal were very friendly and prompt. Closed the deal in under two hours

    Dealer Response

    Sinduri, thank you for your kind words and congratulations on your new car! I am very happy to hear that it was a smooth process for you as we kno...


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    It was a smooth and quick transaction. The Sales personal were very friendly and prompt. Closed the deal in under two hours

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sinduri, thank you for your kind words and congratulations on your new car! I am very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009


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  • Great Service

    Amazing service from Nassir from the Finance Department! He went the extra mile to make sure we were taken care of and exceed all expectations.

    Dealer Response

    What an enjoyable review to read, Truy!It is reassuring to know Nassir provided you with a hassle-free and great shopping experience. Brown's Fair...


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    Amazing service from Nassir from the Finance Department! He went the extra mile to make sure we were taken care of and exceed all expectations.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    What an enjoyable review to read, Truy!It is reassuring to know Nassir provided you with a hassle-free and great shopping experience. Brown's Fairfax Nissan's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear you left our dealership feeling confident about your purchase. Don't hesitate to call or stop in should you have any any questions. Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009


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  • Oil change and brake service

    Excellent service keep up the good work . I really like my new customer service guy he was very nice not like the other, his name was mo

    Dealer Response

    Thank you for the feedback, Margaret! One of our top priorities is exceptional customer care and we are proud that this was offered to you during ...


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    Excellent service keep up the good work . I really like my new customer service guy he was very nice not like the other, his name was mo

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback, Margaret! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. We look forward to your next visit! Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009


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  • Loved the experience and service, clean

    First time at the dealeraship and certainly wont be last. My sales rep Ayham was great. Managment was great. Clean and friendly people

    Dealer Response

    Hello Emad, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Ayham was th...


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    First time at the dealeraship and certainly wont be last. My sales rep Ayham was great. Managment was great. Clean and friendly people

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Emad, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Ayham was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best, Selim Eslaquit - General Manager - Selim.Eslaquit@brownscar.com - (703) 591-8009


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