Reviews

Average Ratings

4.5
1465 lifetime reviews. Includes reviews of Don Hewlett Chevrolet Buick from DealerRater.com
  • New Silverado LTZ
    September 6, 2017

    From beginning to end the experience at Don Hewlett could not have been better. Carl Staves went well above and beyond to make sure we made the b...


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    From beginning to end the experience at Don Hewlett could not have been better. Carl Staves went well above and beyond to make sure we made the best selection possible and get us in the right vehicle. We will most certainly be referring our friends to purchase here!

    Does recommend this dealer

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  • Wasted hours of my time

    After calling to arrange an appointment a few hours in advance to see a car and driving 30 minutes, they spent another 30 minutes looking for the ...

    Dealer Response

    Dear Mr. Wolfe: We are very sorry that the vehicle you came to see did not start. A battery was on order and could not be installed in time. ...


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    After calling to arrange an appointment a few hours in advance to see a car and driving 30 minutes, they spent another 30 minutes looking for the keys only to find out that the car's battery wasn't working. Apparently, they knew about this since Friday (it being Monday the day I went). Not sure why they didn't take down the advertisement, or remove it from the lot or let me know that it wasn't working before I wasted my time going to their location. The company is disorganized and the staff is apathetic.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Dear Mr. Wolfe: We are very sorry that the vehicle you came to see did not start. A battery was on order and could not be installed in time. The car should not have been advertised for sale until it was ready to drive. Your salesperson should have had the vehicle ready for your appointment as well, he would have discovered the issue if he had. We regret that you spent your valuable time coming to see a vehicle that was not drivable. Please let us know if we can bring the vehicle to you for a test drive. Thank you for shopping with us at Don Hewlett Chevrolet Buick. Sincerely, Rick Jehl General Sales Manager


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  • Shaun Wolf ROCKS!
    August 28, 2017

    So in 2015 I came to Don Hewlett to buy my wife a new Suburban. At that time my salesman was BBQ. I was so happy with everything that about a wee...


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    So in 2015 I came to Don Hewlett to buy my wife a new Suburban. At that time my salesman was BBQ. I was so happy with everything that about a week later I was back to buy myself a new Z71 Silverado. I was blown away by the deals and the quickness of both purchases that I decided that Don Hewlett would be my dealership for any future car/truck business. Ahead two years to August 2017. My wife and I decided that we would help our daughter purchase a newer dependable vehicle. I called Don Hewlett and ask to speak with BBQ and was a bit disappointed to learn he did not work there anymore. I spoke with a salesman and explained that we were looking for a used Suburban for our daughter because she operated a child care and needed the third row seating. Since she had never applied for any credit I would be co-signing the loan. Shortly I was contacted by Shaun who said they had just what I wanted and ask when would I like to see it. I told him this afternoon. When we got to the dealer the Suburban was parked in front of the building ready for our test drive. I was not happy with the condition of the tires so Shaun spoke to his manager and they put brand new Goodyear tires on it without changing the asking price of the vehicle. They also replaced all the brake pads on the vehicle. Wow talk about going above and beyond! Jeff in finance really came through for us with finance as well. I will be a Don Hewlett customer forever!

    Does recommend this dealer

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  • Terrible Customer Service
    August 28, 2017

    We were finally allowed to sit in Marty's office after we agreed to purchase the vehicle. After about 5 minutes of printing the paperwork (The onl...

    Don Hewlett Chevrolet Buick

    Dear Mr. Gant: I apologize for the experience you had at Don Hewlett Chevrolet. Our customers are our lifeblood and very important to both myse...


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    We were finally allowed to sit in Marty's office after we agreed to purchase the vehicle. After about 5 minutes of printing the paperwork (The only work he did for this sale) we signed the agreement, and we were quickly ushered out of the office so he could meet with his next potential sale. While my wife and I sat in the lobby for an hour waiting to finalize the financing, Marty had one more request from us. Since he was so busy helping other people, he had no time to get the cars odometer reading on a sale he was getting commission for. So rather than walk outside, in hurricane weather, he decided he would ask his customer to do it...At this point I was ready to walk out, or start the whole process over with a new salesman. Not sure if this is how Don Hewlett wants their customers to be treated, but to be honest, this left a terrible taste in my mouth, and I will never be back to place ever again!

    Does not recommend this dealer
    Don Hewlett Chevrolet Buick

    Dear Mr. Gant: I apologize for the experience you had at Don Hewlett Chevrolet. Our customers are our lifeblood and very important to both myself and the Hewlett Family. We appreciate the time you took to provide valuable feedback. We will review the situation with Marty and make any necessary improvements. I trust all is well with your vehicle, and we do thank you and appreciate your purchase. We are sorry that you did not receive the experience your deserved. Sincerely, Rick Jehl General Sales Manager


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  • Great experience and service.
    August 25, 2017

    Coming from another dealership in Spring Texas where the sales person was arrogant and slightly rude, I called Neil from Hewlett as we drove back ...


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    Coming from another dealership in Spring Texas where the sales person was arrogant and slightly rude, I called Neil from Hewlett as we drove back to Austin. He answered all my questions on a used vehicle, even went out to rinse it off to check body condition for me before I made the drive there after such a long journey already. When we arrived the truck was everything he said it was, no hidden surprises and a perfect fit for our family. I really appreciate Neil our sales rep for his integrity and honesty and will definitely recommend him and Don Hewlett dealership to anyone I know in the market for a vehicle. I love my truck and am greatful for a pleasant experience at the Heorgetown location ! You rock Neil ! Thanks again...

    Does recommend this dealer

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  • Awesom experience!!
    August 25, 2017

    Zane was the BEST car sales person I have ever dealt with in my many years of Chevrolet car purchases. He explained everything.....was laid back ...


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    Zane was the BEST car sales person I have ever dealt with in my many years of Chevrolet car purchases. He explained everything.....was laid back and not the least bit pushy. I knew I wanted a new car but was dreading the process. But this time it was easy, quick, and enjoyable considering all of the paperwork. He kept us informed of the process and when we were ready to go he did a great job of going through the details of everything on the dashboard and even set up Bluetooth for me. We have always purchased Chevrolets but from now on Hewlett Chevrolet will be our go to place in the future. Thanks, Zane! And Buddy.....thanks for helping out. And thanks to Trey for the speediest, but thorough, contract signing process!

    Does recommend this dealer

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  • After the sale you are no longer important
    August 16, 2017

    We purchased a used vehicle at the end of July. As part of the purchase there were 3 things that the dealership said they would fix. One being a b...

    Don Hewlett Chevrolet Buick

    Dear Ms. Wolf: Thank you for your recent purchase, and your feedback on your experience here at our dealership. I apologize that we have not han...


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    We purchased a used vehicle at the end of July. As part of the purchase there were 3 things that the dealership said they would fix. One being a back passenger door that didn't open from the outside. After they "fixed" the door and we drove off my daughter noticed that the same door now wouldn't open from the inside. We contacted the salesman and we agreed that they would fix it at the time they fixed the other two items. So about a week later we were called to come in to have the vehicle fixed. My husband took a day off work to get it taken care of. The vehicle stayed at the dealership all day getting fixed. When we picked it up we checked the door and it was still not fixed. We were told we would have to bring the car back in order to have it fixed. Our salesman apologized and said that when we brought it in he would put gas in the car and have it cleaned up. Great we thought that was fair. So fast forward to today when the car was taken in to get fixed. I got there and the service representative said he was going to try to have it done today and they could provide me with a ride home. I was fine with that when I was called to the shuttle along with two males. I was told they would be taking me home first but because of one of the other parties having to go to work I was bumped to the second stop. The paper with my address and all the other addresses of those who had been in that shuttle that day was sitting in the open for anyone to see. As we got to traveling it dawned on me that I was going to be dropped off at my house in front of two complete strangers. Your policies need to be updated to protect your customers or you need to make it clear that you don't do anything to protect address information and location of your customers who use the shuttle. As we were traveling down my street I was notified that the vehicle was ready. So the shuttle did a u turn and brought me back to the dealership. The service representative told me he was trying to get authorization for the gas and clean up that was promised to us. I sat there in the waiting room for an additional HOUR after the car was "ready". The service representative was not able to get the salesman to return his calls and the sales manager wouldn't authorize the gas or clean up until the salesman called back. At that point I just wanted to leave. So they brought my vehicle to me. I didn't get the gas or clean up promised to me due to the inconvenience of having to bring it back multiple times and when I got in the car I noticed red paint transfer of the driver side door like a car door was open into it. I honestly feel like since we purchased a used car we were not a priority... I feel like after we signed the sales agreement we were no longer a priority... It's hard to get phone calls returned and promises were not followed through with.

    Does not recommend this dealer
    Don Hewlett Chevrolet Buick

    Dear Ms. Wolf: Thank you for your recent purchase, and your feedback on your experience here at our dealership. I apologize that we have not handled your situation better. Obviously we have not taken care of the concerns with vehicle as you expected. Please contact Tommy Cooremans @512-681-3008 for an appointment, Tommy is a sales manager who has been assigned to make sure your concerns are taken care of. He has the ability to authorize any appropriate repairs and arrange transportation without delay for you. I have also asked Tommy to reach out to you today to set up an appointment to address your concerns, Again, we regret the delay and additional issues in addressing your concerns. Sincerely, Rick Jehl General Sales Manager Don Hewlett Chevrolet Buick


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  • Great experience!
    August 3, 2017

    I had a perfect experience. They heard what I wanted and met me more than halfway to make everything workout perfectly. They were not pushing me t...


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    I had a perfect experience. They heard what I wanted and met me more than halfway to make everything workout perfectly. They were not pushing me to make a decision and explained everything to me and answered all my questions clearly. My 2nd vehicle from here. They did a great job! Thanks Zane Busch and Buddy Shepperd for a great experience!

    Does recommend this dealer

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  • Awesome!

    Simple, Fun, and overall great experience for first car bought from a dealership!


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    Simple, Fun, and overall great experience for first car bought from a dealership!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Ronnie and Buddy were GREAT.
    July 29, 2017

    Both Ronnie and Buddy are very good at their jobs. They listen to the customer needs. Both answered all my questions and explained when i did not ...


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    Both Ronnie and Buddy are very good at their jobs. They listen to the customer needs. Both answered all my questions and explained when i did not quite understand.

    Does recommend this dealer

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