Mac Haik Ford Lincoln

Troy, was my salesman , and he was amazing , but the used vehicle sales manager , needs to learn some people skills , I almost went elsewhere , because of him

Service was on time and good. Nothing else to comment. A a a a a

Great. Night and day difference from every other ford dealer in Austin. I would highly recommend

So glad to have Billy back the service is always great and never have an issue with anything

Our car purchase experience was seamless. Will had everything prepared for us promptly. Chris Starnes provided us with the best deal for our trade-in and new vehicle. Dylan in finance thoroughly explained all the details and ensured we were well-covered with the warranty. It was a 5-star experience from start to finish. Thank you, Michael Hannon, for the referral!

Dakota was great. He got my dad and I each set up in new F250’s. He made it an easy process and had trucks in line waiting for us to pick from when we came back to the dealership. He then got us linked up with Marshall who got me all the information I needed for starting a fleet with y’all!

Quick and easy service, have yet to have a problem working with this group. Very happy with the service and care that have been given.

The salesman rode with my wife and I and directed us on the route to take. The fastest we went was probably about 50 mph on the service road for about .5 miles. Everything seemed fine. A couple days after the purchase, I was on the toll road and discovered some wheel vibration. I took it back to have them balance the wheels or something. The guy in the service dept took a look at the tires and said the front tires show some cupping. He said it's typical with the F450 because of the weight, so you have to stay on top of the tire rotations. It was clear that the previous owner did not. The used car manager/director refused to do anything to satisfy me. He told me that I test drove the truck and bought it. He said the tires are safe and passed inspection. I told him I did not pay $92,000 for a safe vehicle. I also expect it to look good and feel good. He offerd no solution! He should've replaced the 2 front tires! I went to the new car building because that's where the finance team is officed. I was so disappointed that I wanted to get out of the deal. I was told I couldn't because it was not a "blue level" deal. The new car manager suggested rotating the front tires to the rear, but they do not have the equipment to accommodate my size tires. When tire work is required on a F450, they outsource it to Youngblood Tires. The new car manager had me call Youngblood to get a quote for the work and gave me a gift card to cover it. The used car manager should have been the one to resolve this issue! I had the tires rotated and balanced and it's better, but there's still some vibration. This is my second Mac Haik vehicle. In 2021, I bought a 2020 F350 with 9K miles. I traded that in to buy this vehicle. There are several Ford dealerships around me. Because of this last experience, when I'm in the market for a vehicle again, this is one dealership that will NOT be getting my hard earned money!

Nicole is the best! She's very knowledgeable on everything and makes sure that you feel secure in what you're getting! I would recommend her to everyone 💗

Courteous and professional sales and service personnel who really care sbout their customers. That is a winning corporate culture.