Brown's Alexandria Mazda

(4.9) 150 reviews

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4.9
150 lifetime reviews.
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  • Great Service Experience Brown's Mazda Alexandria

    Helpful staff, timely service, clean waiting area, definitely make customers feel important. Will definitely continue my service there and refer frie

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    nds and family for purchase or service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Diana, we appreciate your kind words about the entire service team. Thank you for your recommendations and for continually choosing Brown's Alexandri

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    a Mazda for your vehicle needs. Best, Steve Forsht - General Manager - steve.forsht@brownscar.com


  • Great service!

    The customer service was great! I was happy with how they checked up on me to let me know how it was going and offered me water/snacks.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the kudos, Jill. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please

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    feel free to stop in or reach out to us if you have any questions for our staff. Best, Steve Forsht - General Manager - steve.forsht@brownscar.com


  • Great and fast customer service.

    Great customer service. In and out with the price I wanted. The car I had emailed about was waiting for me to test drive when I arrived.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for leaving us this review, Charity. We are very happy to hear that we could help get you set up with the perfect new car for you. If there

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    is anything more we can do for you please feel free to come back and see Brown's Alexandria Mazda any time! Take care. Best wishes, Steve Forsht - General Manager - steve.forsht@brownscar.com


  • Friendly and efficient staff

    Staff members were very friendly and helpful. Communication by text was helpful and efficient. Did not make their best offer first, but eventually cam

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    e around to make the sale.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Vera, we appreciate you taking the time to provide us with your positive feedback. We're glad to hear that our team has been very friendly and helpful

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    during your experience. If there is anything more that we can do please come back and see us again. Take care! Best regards, Steve Forsht - General Manager - steve.forsht@brownscar.com


  • Brown's took care of me

    Got a loaner. They finished quickly. Cleaned up the car nicely. Just an all around good experience. I would recommend them.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Daniel, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough

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    service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best regards, Steve Forsht - General Manager - steve.forsht@brownscar.com


  • Great sales experience

    Andre was very upfront about everything, and just told us information that we needed to know about buying a new car.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ryan, thank you so much for taking the time to leave this wonderful review. We're very happy that Andre was here to help you and treated you with the

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    customer service we know you deserve. Thank you again and hopefully we get to see you again! Best regards, Steve Forsht - General Manager - steve.forsht@brownscar.com


  • Courteous, adaptive staff.

    Courteous staff. Graciously rescheduled after I showed up and had to make a change to another day. No if's, and's or but's. Nicely done. Showed up on

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    the rescheduled day and was treated as if a long-time customer. How gracious.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Herb, thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deser

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    ve. Thank you again and hopefully we get to see you again! Best regards, Steve Forsht - General Manager - steve.forsht@brownscar.com


  • Great service

    I was accommodated on very short notice, despite it was Friday morning.before Memorial Day. Repairs and 15K service was done in less than 3 hours when

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    I was waiting. Scott kept me updated about progress all that time. Hospitality was also excellent: food and drinks were brought to the waiting room by manager. Great service!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate you taking the time to write this review about our dealership. We want to assure that all of our customers are informed and all of their

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    needs are met when it comes to their vehicle. We are more than happy to accommodate all of our customers who bring their vehicle in for service. We look forward to serving you again in the future! Best regards, Steve Forsht - General Manager - steve.forsht@brownscar.com


  • Great overall car-buying experience

    Kojo Dei was a terrific salesperson - very friendly, not pushy, and clearly wanted to accommodate our needs and help us find what we wanted. I also t

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    hought the overall experience was not too stressful and it didn't seem like anyone was playing any "games" with pricing, cars, etc., as most dealerships do. My husband and I have been to many dealerships and dealt with many sales people, and our experience at Brown's with Kojo was the best by far. The process went fairly quickly and we were never left for too long while "behind-the-scenes" discussions were happening, as happens at every other dealership I've been to. After the deal was complete, Kojo showed us the service area, helped connect the Bluetooth, and was just generally helpful and great.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Caroline, we really appreciate you taking time to write this nice feedback about our dealership. Kojo is wholly devoted to the success of our guests'

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    experiences and we are both lucky and proud to have him on our team. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Steve Forsht - General Manager - steve.forsht@brownscar.com


  • Great service, and warm welcomes.

    My experience was friendly, concise, and welcoming. Scott was very attentive and made me feel like I was a regular.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Stella, thank you for taking the time to leave us this wonderful feedback! It's a pleasure to hear that we provided you with a friendly, concise, and

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    welcoming experience. We will share your comments with Scott and if there is anything more that we can do please come back and see us again. Take care! Best regards, Steve Forsht - General Manager - steve.forsht@brownscar.com


Brown's Alexandria Mazda
7400 Richmond Hwy Alexandria, VA 22306
New (888) 882-0718
Used (888) 390-3750
Service (877) 244-6671
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