Mercedes-Benz of Freehold

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Reviews

Average Ratings

3.0
34 lifetime reviews.
  • The staff and the quality of service are amazing.

    This is my second vehicle from this dealer and each time I go there I am treated with such respect and a sense of value. The facility is beautiful...

    Dealer Response

    Barbara, Thank you for your kind words. I appreciate you taking the time to write them. I'm pleased to hear William has done everything to make s...


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    This is my second vehicle from this dealer and each time I go there I am treated with such respect and a sense of value. The facility is beautiful and elegantly maintained. The staff is very welcoming and seem appreciated of my business. My salesperson, William Hoblitzell, was so kind, gentle and understanding of my needs. He explained everything in detail and made sure that I understood him. Billy in the finance department was just as kind, gentle and understanding. My experience at this dealership restored my faith in people. Mercedes-Benz of Freehold is now my home. I will never use another dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Barbara, Thank you for your kind words. I appreciate you taking the time to write them. I'm pleased to hear William has done everything to make sure you have a great experience. I hope to continue earning your customer satisfaction. If there is anything else I can do, please let me know. Dan Malloy, General Manager


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  • CUSTOMER who owns 7 Mercedes benz

    About a month ago i was interested in a red 2016 c450. At first the salesman did not respond and he was away and a [ recieved an email from the s...


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    About a month ago i was interested in a red 2016 c450. At first the salesman did not respond and he was away and a [ recieved an email from the sales or general manager who obviously did not like what i wanted to pay for the car.i was told by the manager and the salesman that the vehicle was sold. a month later the 2016c450 is still available. Very disappointing that the manager never got back to me. I am sure that Mbusa would not like to hear this.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Nothing but positives to say about this dealership

    From service, to sales, to finance, my experiences at Mercedes-Benz of Freehold have been nothing short of enjoyable. Over the last month, my fami...

    Dealer Response

    Thank you Chelsea for the kind words about our staff! We are thrilled that you had such a wonderful experience here with us! We look forward to yo...


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    From service, to sales, to finance, my experiences at Mercedes-Benz of Freehold have been nothing short of enjoyable. Over the last month, my family and I have worked with the Freehold team in many aspects, and every member has gone above and beyond to succeed our expectations, and has been happy to do so, too. When bringing in our cars for servicing, Vito and George have been straight-forward and honest, and have made what can be a dreadful trip quite the opposite. When looking to make a new purchase, Dan, Freehold's Sales Manager, and Tom, one of Freehold's Client Advisors, were both so extremely patient, I can't even begin to express my gratitude. Never did I feel like I was just another sale for the month. Their interests were always in finding me a car I was happy with, comfortable in and excited to drive (even after visiting practically every day over the last week). They've put a permanent smile on my face. When discussing financing options, Nick, too, made what many may consider to be the least favorite part of the car-buying process, enjoyable. No question was too small, which was very much appreciated. And even after this process was finished, and the team had already won my business, I learned the ins and outs of my new purchase, with a delivery consultant, Rob, who taught me all there was to know, with so much enthusiasm. And, I was given a big congratulations from their GSM, Anthony. What I can say is this: If you're looking to make any car buying decisions, see Mercedes-Benz of Freehold and meet the Freehold team. My experience has shown me that their #1 priority is making the customer happy. And for the customer, finding a dealership your comfortable with is the most important step.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Chelsea for the kind words about our staff! We are thrilled that you had such a wonderful experience here with us! We look forward to your next visit here!


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  • Willie Barron is an assume caring sales man!!

    Ever since I've met Willie Barron at Freehold Mercedes , he's always been attentive, he listens and shows a great deal of patients when I'm unsure...

    Dealer Response

    Thank you for your business, and your kind words about Willie!


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    Ever since I've met Willie Barron at Freehold Mercedes , he's always been attentive, he listens and shows a great deal of patients when I'm unsure. The no pressure atmosphere he creates, reassured me I'm going to get what I want and need. Assume Guy and sales person!!! By the way, my wife and I love sitting at his desk having conversations other than trying to sale us a car.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for your business, and your kind words about Willie!


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  • WORST SERVICE AT MBOFREEHOLD

    SERVICE MANAGER OR ADVISOR TIM BIGGEST LIER SCRATCH MY CAR AND REFUSE TO FIX IT CAR CAME FROM SERVICE DIRTY AND SCRATCH CALLED COSTUMER CARE NOBOD...

    Dealer Response

    Thank you for bringing this to my attention. I apologize for not responding sooner. Please contact me at (732) 339-6851. I would like an opportuni...


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    SERVICE MANAGER OR ADVISOR TIM BIGGEST LIER SCRATCH MY CAR AND REFUSE TO FIX IT CAR CAME FROM SERVICE DIRTY AND SCRATCH CALLED COSTUMER CARE NOBODY RETURN ANY CALLS BAD EXPERIENCE EVER

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for bringing this to my attention. I apologize for not responding sooner. Please contact me at (732) 339-6851. I would like an opportunity to fix this and to earn your business. I look forward to speaking with you. Rich Ritter General Manager


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  • worst experience from Freehold Mercedes Benz servi

    worst place ever they damage my car and refuse to fix it

    Dealer Response

    Hi Tim, Thank you for bringing this to my attention. Please contact me at (732) 339-6851. I would like an opportunity to fix this and to earn yo...


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    worst place ever they damage my car and refuse to fix it

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Tim, Thank you for bringing this to my attention. Please contact me at (732) 339-6851. I would like an opportunity to fix this and to earn your business. I look forward to speaking with you. Rich Ritter General Manager


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  • 5 star service

    Mb of freehold delivers an excellent 5 star car buying experience. Gina was awesome. She was completely transparent. She kept me up to date on eve...

    Dealer Response

    Thank you, Ernest! We're glad you had a great time purchasing your C300 with Gina. If there is ever anything we can assist you with, please let us...


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    Mb of freehold delivers an excellent 5 star car buying experience. Gina was awesome. She was completely transparent. She kept me up to date on every phase plus she was sure to have all required paperwork in order ready to be signed. My soon to be 2010 C300 4 matic was fully detailed . So ultimately i was able to arrive, sign and drive. Despite previous reviews i recommend Gina as well as all of the others at mb of freehold. Thank you again for a wonderful car buying experience .

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Ernest! We're glad you had a great time purchasing your C300 with Gina. If there is ever anything we can assist you with, please let us know.


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  • Worst Delivery Service Ever

    After a turbolent dealing to buy a CPO I picked up a car on a stormy day dealership empty my sales advisor was off i was helpless with all process...

    Dealer Response

    I'm very sorry we did not provide you with a satisfactory delivery experience. We are working hard to make sure all of the issues are resolved to ...


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    After a turbolent dealing to buy a CPO I picked up a car on a stormy day dealership empty my sales advisor was off i was helpless with all process from 2,15 to 5.45 a scratch on the car,insurance was never called,no sales person available to answer any questions and a key was missing, and there are always alots questions when you dont know your car and the warst part was the financial part were i was treated like Garbage the person was Rude and could never answer to any question and not helpful at all and called me inapriopriate names in one occasion also the sales mgr was present and he Didnt care and he never admit his bed attitude and never said Sorry once ! The mgr called me the day after just asking i was the car ?i left dealership at 6 pm he calls at 12 the day after what could happen to the car Good showthat was really a show and didnt mention anything about the mess!!Any issue can be fixed if there is a good management and if they are willing to fix it before the custoer leaves thats not the case of Mboffreehold where they really Dont Care read good reviews maybe they pick and choose how to treat customers PS i bought a car a month ago and i suppose to go back next month for another they were aware of Good Luck to otehr Mboffreehold customers !!!!!!!!!!!!This is a short story of what happened

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    I'm very sorry we did not provide you with a satisfactory delivery experience. We are working hard to make sure all of the issues are resolved to your satisfaction. In the meantime, if you have any questions or concerns, please feel free to reach out to me directly. Thank you for your patience. Dorival Pereira, General Sales Manager


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  • They value the individual customer!

    I'm a long time Mercedes customer who recently moved to the Freehold area. I purchased a certified pre-owned C300 from Freehold Mercedes in 2013 a...

    Dealer Response

    We were more than happy to assist, Tom! Thank you for taking the time to share your experience. We truly value your business and hope to continue ...


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    I'm a long time Mercedes customer who recently moved to the Freehold area. I purchased a certified pre-owned C300 from Freehold Mercedes in 2013 and am extremely impressed with the dealership. The car is perfect of course...No surprise there...But what really impressed me is the level of customer service I received before AND after the sale! I've had the misfortune of dealing with other dealers who conveniently forget your name the moment you sign on the dotted line. I had an unusual issue with my car 1 year after the purchase...The repair was not covered by the MBUSA warranty...I figured I was out of luck but I was wrong. The dealership covered the repair in good faith even though they had no legal obligation to do so! They basically lost all the profit they made when they sold me the car. When does that happen nowadays?? It's refreshing to find a dealer that stands behind their product and is interested in establishing an on-going relationship with the customer. They succeeded in making me a customer for life!

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We were more than happy to assist, Tom! Thank you for taking the time to share your experience. We truly value your business and hope to continue earning it. Please let us know if there is ever anything we can do for you.


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  • An excellent experience

    I recently purchased a 2104 C300 4matic and had such a great experience. I was originally interested in the new CLA but after driving it decided I...

    Dealer Response

    We are glad to hear Steve and Jason did everything they could to find you a car that best fit all of your automotive needs. We hope you are enjoyi...


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    I recently purchased a 2104 C300 4matic and had such a great experience. I was originally interested in the new CLA but after driving it decided I wanted a more traditional sedan and thought I was out of luck as I did not think a C was in my range. My salespeople, Steve and Jason, worked with me to find a vehicle in which I was comfortable both physically and financially, all without any pressure. All-in-all, it was a pleasurable experience and I have a beautiful new car. Very nice folks to do business with.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are glad to hear Steve and Jason did everything they could to find you a car that best fit all of your automotive needs. We hope you are enjoying your new C300!


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