David McDavid Acura of Austin

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Reviews

Average Ratings

4.7
219 lifetime reviews. Includes reviews of David McDavid Acura of Austin from DealerRater.com
  • Fast and painless

    My husband bought a used SUV from Tuan Sparrow at McDavid Acura in Austin. Mr. Sparrow was an excellent salesperson--low key, courteous, and infor...


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    My husband bought a used SUV from Tuan Sparrow at McDavid Acura in Austin. Mr. Sparrow was an excellent salesperson--low key, courteous, and informative. Even with test drives of two vehicles, we had a vehicle purchased within an hour and a half. All Acura dealerships should have such professional staff as McDavid's Austin.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Service
    May 17, 2017

    Great customer service. They took care of all my issues and it took little time. Will buy my next car at David McDavid -Austin Tx.


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    Great customer service. They took care of all my issues and it took little time. Will buy my next car at David McDavid -Austin Tx.

    Does recommend this dealer
    Came in for service or repair

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  • Thank you for the amazing customer experience
    May 12, 2017

    We purchased a new Acura MDX for our wife, and worked with Dorian. Hands down, one of the best sales reps I have worked with. Extremely knowledg...


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    We purchased a new Acura MDX for our wife, and worked with Dorian. Hands down, one of the best sales reps I have worked with. Extremely knowledgeable, and helpful. Dorian is hands down the reason we selected Acura. At the end of the day we ended up paying a little more than what we wanted to spend, but was well worth the upgraded investment. Dorian is/was amazing to work with, highly recommend asking for Dorian.

    Does recommend this dealer

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  • Service
    May 6, 2017

    Service provided on a recent visit was much improved. I was greeted promply by the friendly staff. Only problem I encountered was I tried to cal...


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    Service provided on a recent visit was much improved. I was greeted promply by the friendly staff. Only problem I encountered was I tried to call back and couldn't get an answer. But overall, 4/5.

    Does recommend this dealer
    Came in for service or repair

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  • They love their customers!
    April 17, 2017

    I went in early morning for an oil change for my 2011 Acura MDX and was given the recommendation to change out both front and rear pads and resurf...


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    I went in early morning for an oil change for my 2011 Acura MDX and was given the recommendation to change out both front and rear pads and resurface rotors. After paying for the full service I later found a coupon on their website for the brake pads. I called back and they immediately adjusted the invoice and sent me refund for the difference! Thank you Kimo and Michelle for a great experience for a 1st time customer, won't be going anywhere else for my services!

    Does recommend this dealer
    Came in for service or repair

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  • used CRV

    I was contacted by Darby who handles the web/email contacts regarding my interest in a used 2010 CRV. I drove up to the dealership and met with C...

    Dealer Response

    Greetings Neil and thank you for your review. I am sorry that this happened and I totally understand your frustration. Although this is a rare occ...


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    I was contacted by Darby who handles the web/email contacts regarding my interest in a used 2010 CRV. I drove up to the dealership and met with Cody acouple days later. After a few minutes discussion he went to look for the keys so I could test drive the vehicle. He returned several minutes later and said they did not have the car. He said it was going to be a trade-in but the deal fell through so no car despite it listed on their website and for several more days after my visit. Inventory control seems to be an issue.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Greetings Neil and thank you for your review. I am sorry that this happened and I totally understand your frustration. Although this is a rare occasion, it does happen from time to time when a deal is pending and a trade has been appraised, the initial pictures automatically post to the site. If you have questions or interest in a different vehicle, I am happy to help. Jason Sanders, Director of Client Relations, 512-401-5965


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  • Great Dealership to Purchase Used Car From
    January 9, 2017

    I had been looking for a Jeep to purchase for my son for his 16th birthday so he can drive to/from school and work. These cars are plenty, so the...

    David McDavid Acura of Austin

    Wow, thank you so much for your positive feedback and compliments to our staff. It is excellent to hear that we could make such a positive impress...


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    I had been looking for a Jeep to purchase for my son for his 16th birthday so he can drive to/from school and work. These cars are plenty, so the search was fairly easy. What I found to be very difficult was finding a good dealership to purchase the car from. I had paid for one in Dallas that was described to be like-new, but after flying there I found it to be beat up and abused. I flew to Dallas to find this out, a loss of a day and about $850 due to dealership dishonesty. I found that the (somewhat) local David McDavid pre-owned auto dealer had a white 2011 Jeep and I made an offer that they accepted. I worked directly with Jared Cole, a very nice and very professional individual. When we test drove, it had the ENGINE light on, I told him I'd not purchase with that light on. They looked at it and informed me it was related to the air bag and it needed a software update. It test drove w/o incident, so we purchased it. The next day after driving him home we walked out to go practice parallel parking (remember those days?), we made it down the driveway before the engine started to steam....all antifreeze escaped the car. I obviously wasn't happy, but Jared said he'd take care of it. A few hours later (I live in the county) a tow truck showed up and it was towed to the Jeep dealer. It was found that the thermostat was faulty, causing the car to overheat. It was quickly fixed at the expense of Acura and Jared/Zach drove it back out to my home to deliver it to me. Would I recommend them...Yes, I would. Even the manager there was fun to work with. The sale was fairly quick and pretty painless. A+ in my book- -Jason W.

    Does recommend this dealer
    David McDavid Acura of Austin

    Wow, thank you so much for your positive feedback and compliments to our staff. It is excellent to hear that we could make such a positive impression on you. We look forward to working with you again in the future. Clyde Jacobs, GM


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  • Car Shopping

    After setting my sites on an Acura, we visited David McDavid Acura in ATX a couple of times before choosing a car. No pressure from the sales staf...


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    After setting my sites on an Acura, we visited David McDavid Acura in ATX a couple of times before choosing a car. No pressure from the sales staff, which can be nice, but it was almost to a fault. I was looking for a low-mileage used Acura and had it not been for online car shopping - Cars.com, for instance - I don't think I would have the car I just purchased. It was almost as though this dealership didn't need the business.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Some bumps in service sometimes, but they make it right
    December 21, 2016

    Edit 12/27/2016: Just had a really good, long conversation with the general manager... they followed up and made sure to meet and exceed my servic...


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    Edit 12/27/2016: Just had a really good, long conversation with the general manager... they followed up and made sure to meet and exceed my service expectations. They admitted mistakes, ensured they were listening to customer feedback, and went above and beyond to make sure everything was set right. Everyone makes mistakes... and it seems they are great at correcting and learning from mistakes. If you have any service issues, be sure to contact management (general management... not just service management) if you feel anything is not properly resolved. Additionally, management knows that they are fighting with scheduling issues thanks to some technical / website glitches and are doing their best to put a plan in place to make sure schedules are set for proper service / attention to each customer. Great to hear they are aware of issues and are actively planning/executing to keep things running smoothly. I have spent many years with this dealership, and even though there are obviously bumps... they do go above and beyond to make it right. Previous (12/21/2016): I had service today, and it was really frustrating. I was quoted one price on the phone for brake service...approved the service... and then was called back a few hours later saying that service as done, but a new rotor service needed to be done also, costing much, much more. I couldn't decline the initial service anymore... it was already done. I would have preferred no service, as now I'm probably just going to buy a new car. But I don't get that option when you don't quote me the right service price the first time, apparently. I understand that some things are not common. And over the years, service for me has been pretty good here. But the last few service visits have been really frustrating for me... ranging from inconsistent communication about regular maintenance to bad scheduling (I booked my recent service online... and showed up today and was told I wasn't on the schedule...and do I really need the service today / ASAP?) to shifting prices. Blarg.

    Does recommend this dealer
    Came in for service or repair

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  • 2005 Pilot in for an oil change and tire rotation at 95,058
    October 28, 2016

    Scheduled the service with my Service advisor since moving here -- Michelle Raygo. Service waiting area was pretty full when I arrived but they g...


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    Scheduled the service with my Service advisor since moving here -- Michelle Raygo. Service waiting area was pretty full when I arrived but they got me out in about an hour. At 95K miles there are bound to be a lot of items that need servicing and they found many. No pressure to get anything extra done at this visit just a bunch of good information. Some thing's my son in law can do and some will have to wait on some $$$ to come in.

    Does recommend this dealer
    Came in for service or repair

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