CAG - First Texas Honda

New 888-266-1398 Dealer Website
Used 888-385-9914 Email Dealer
Service 866-418-6441

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Reviews

Average Ratings

4.8
128 lifetime reviews.
  • The only place to buy a car in Austin

    This is my 2nd purchase in 5 years at this dealership. I am a professional woman, and in the past I have felt that buying a car was stepping back ...


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    This is my 2nd purchase in 5 years at this dealership. I am a professional woman, and in the past I have felt that buying a car was stepping back in time 50 years: the salesmen would talk to me about the vanity mirror or how the interior matched my hair. Not here. This is a thoroughly modern dealership that treats women like they are intelligent. Every interaction I've had with them--buying both cars, and once getting a warranty repair done--has been helpful, courteous, efficient, modern. This is how buying a car in the 21st century should feel. I got the best car for the best price, and the best interest rate. I know I did because I researched everything before I shopped, and I'd been to another dealership first. I needed a car, and I drove one away in 3 hours. I appreciate the lack of schmooze. The no-haggle pricing is great. I did haggle about the interest rate they initially presented because I knew my bank could do better. In 5 minutes, they matched it. I couldn't recommend this dealership more. I bought a car. I din't "get sold" a car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • First Texas Honda

    Specialist Alex Herrera assisted me each step of my visit to First Texas Honda. From his calm warm welcome, to allowing me to describe fully the v...

    Dealer Response

    Wow! We are so appreciative that you took the time to share details about your recent visit to our dealership. It's our goal to make every custome...


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    Specialist Alex Herrera assisted me each step of my visit to First Texas Honda. From his calm warm welcome, to allowing me to describe fully the vehicle & finance parameter I sought, Alex enabled my selection process to unfold at my pace, in blunt terms we mutually understood. Thanks to Alex's creative solutions to my personal decision obstacles, I got paired to the perfect Civic for my needs, taste, and budget. Alex should be commended for his professional savvy & easy genuine rapport. He made it possible for me to learn enough about my state-of-the-art new car to be able to safely and proudly launch it the same day. He even called my phone later to make sure I made it home okay. If you are considering an upgrade to your current vehicle situation, you owe it to yourself to go see Alex at First Texas Honda.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow! We are so appreciative that you took the time to share details about your recent visit to our dealership. It's our goal to make every customer's visit as smooth, pleasant, and enjoyable as yours was. We recognize that the core our business is our people. With that in mind, we are always on the lookout for staff that is passionate about what they do, just like Alex. We'll be sure to pass the compliments along to him and thank you again for the kind words. We hope to have the opportunity to serve you again in the future and wish you the very best! -The Team at First Texas Honda


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  • Review on 2007 CRV last maintenance on 1.7.17

    I have been doing business with First Texas Honda for the past 6.5 years since moving here. They are without a doubt a business that takes pride ...

    Dealer Response

    Wow! Luis, reviews like this fuel our hearts and make us deeply proud of what we are doing. Thank you for your kind words and for giving us a hig...


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    I have been doing business with First Texas Honda for the past 6.5 years since moving here. They are without a doubt a business that takes pride in the manner they treat the customer and in their workmanship towards my vehicle. I own two CRV's and have them both serviced there. I can depend on the my vehicle getting the proper maintenance and repair if necessary. I have been to some of the other dealers but this one is without a doubt the best here in the Austin area.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow! Luis, reviews like this fuel our hearts and make us deeply proud of what we are doing. Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off. It is indeed our goal to be the best in the market and through our hard work earn the loyalty and love of every single customer, just like you. Thank you again for taking the time to share your experience and for your dedicated business. We can't wait to serve you again. -The Team at First Texas Honda


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  • Pleasant experience and satisfied customer

    Very pleasant atmosphere and plenty of waiting areas for service customers. Low-pressure sales people but very informative about the vehicles. R...

    Dealer Response

    Thank you for giving us such high marks, KG. We are constantly hard at work to deliver the best possible products and experiences. Our goal after ...


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    Very pleasant atmosphere and plenty of waiting areas for service customers. Low-pressure sales people but very informative about the vehicles. Repairs are completed efficiently and service staff is friendly. Customer service areas are clean and offer complimentary items for customers - coffee, tea, water, snacks. There's also a play area for the kids. I would highly recommend First Texas Honda to anyone interested in purchasing a new or used vehicle and the Honda brand is extremely reliable.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving us such high marks, KG. We are constantly hard at work to deliver the best possible products and experiences. Our goal after all is to provide customers with a superior visit from start to finish that exceed their expectations. We are honored by your choice to do business with us, and look forward to your next visit. Until next time, The Team at First Texas Honda


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  • Car Service Customer

    Service was good but when I went to pick up my car at the dealership all the service advisers were busy and so the wait just to pick up the car wa...

    Dealer Response

    Michelle, thank you so much for your patronage. We are thrilled to have had the opportunity to service your vehicle. I can understand how your pic...


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    Service was good but when I went to pick up my car at the dealership all the service advisers were busy and so the wait just to pick up the car was about 45 minutes long and there was not a defined waiting area and who was next process, people kept coming in with questions and cutting in front of customers. It was very unorganized and frustrating.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michelle, thank you so much for your patronage. We are thrilled to have had the opportunity to service your vehicle. I can understand how your pick-up could have been frustrating and I want to apologize for that. I'm going to pass your feedback along to the team so that we can have a better process in place when it gets busy and avoid another situation like this one. I appreciate your understanding and look forward to serving you again in the future! -David Hill, Service Manager


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  • Replacment of the Right Passenger Airbag (recall)

    This was a smooth process, which was handled in one day.

    Dealer Response

    We appreciate the kind words, Betty! We hope to serve you again in the future. -The Team at First Texas Honda


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    This was a smooth process, which was handled in one day.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate the kind words, Betty! We hope to serve you again in the future. -The Team at First Texas Honda


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  • Car Repair

    Trudy always takes such good care of me and my Pilot.

    Dealer Response

    Mrs. Wright, thank you for taking the time to write us a great review. Our staff is constantly hard at work finding ways to exceed customer's expe...


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    Trudy always takes such good care of me and my Pilot.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mrs. Wright, thank you for taking the time to write us a great review. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service, just like Trudy does for you. We are honored to have had the opportunity to serve you. Until next time! -The Team at First Texas Honda


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  • Air bag replacement

    I found out that my Honda had an airbag recall. First Texas Honda made the experience of getting a replacement so friendly and easy. They made a...

    Dealer Response

    Shelly, we really appreciate that you took the time to share details about your recent visit to our dealership. We want every single customer that...


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    I found out that my Honda had an airbag recall. First Texas Honda made the experience of getting a replacement so friendly and easy. They made an appointment based on what was convenient for me. When I got there they addressed me by name and made me feel like they were definitely expecting me. They arranged for a loaner car free of charge and every process moved along at a fast pace. They were done with the repair within hours. I was so impressed that I will return to First Texas Honda for any future auto needs, including purchasing a new car. You can tell this place is very well managed. Kudos!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Shelly, we really appreciate that you took the time to share details about your recent visit to our dealership. We want every single customer that walks through our doors to experience the same level of service. We train and coach our employees around a culture of empowerment, kindness and quality, because we want everyone in our team to feel equipped to serve you as if you are family. Your words of appreciation make a world of difference and set the tone for our employee's morale. We really look forward to serving you for many years to come! -The Team at First Texas Honda


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  • Brake job

    All around good job--orchestrated expertly by Jack (as always).

    Dealer Response

    It is great to know that we were able to provide you with the highest level of service, Bob! Thanks so much for the review. -The Team at First Tex...


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    All around good job--orchestrated expertly by Jack (as always).

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is great to know that we were able to provide you with the highest level of service, Bob! Thanks so much for the review. -The Team at First Texas Honda


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  • Great Service!!!!!!

    The part needed took a week to come in, but it was the week of Thanksgiving. They bent over backwards to take care of me and my repair. I live i...

    Dealer Response

    Gene, we can't thank you enough for the review. We appreciate your understanding about the part delay around the holidays. It is good to know that...


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    The part needed took a week to come in, but it was the week of Thanksgiving. They bent over backwards to take care of me and my repair. I live in Round Rock. There's another dealer closer to me, but I will continue to make the drive to these guys.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gene, we can't thank you enough for the review. We appreciate your understanding about the part delay around the holidays. It is good to know that our team exceeded your expectations and made your experience memorable. It is indeed our goal to be the best in the market and through our hard work earn the loyalty and love of every single customer. :) We really look forward to serving you for many years to come! -The Team at First Texas Honda


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