CAG - First Texas Honda

Reviews

Average Ratings

4.8
131 lifetime reviews.
  • The only place to buy a car in Austin

    This is my 2nd purchase in 5 years at this dealership. I am a professional woman, and in the past I have felt that buying a car was stepping back ...


    Show Full Review

    This is my 2nd purchase in 5 years at this dealership. I am a professional woman, and in the past I have felt that buying a car was stepping back in time 50 years: the salesmen would talk to me about the vanity mirror or how the interior matched my hair. Not here. This is a thoroughly modern dealership that treats women like they are intelligent. Every interaction I've had with them--buying both cars, and once getting a warranty repair done--has been helpful, courteous, efficient, modern. This is how buying a car in the 21st century should feel. I got the best car for the best price, and the best interest rate. I know I did because I researched everything before I shopped, and I'd been to another dealership first. I needed a car, and I drove one away in 3 hours. I appreciate the lack of schmooze. The no-haggle pricing is great. I did haggle about the interest rate they initially presented because I knew my bank could do better. In 5 minutes, they matched it. I couldn't recommend this dealership more. I bought a car. I din't "get sold" a car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Professionalism, Integrity and Accommodating

    CHRISTIAN MANCHENO has been the most professional, honest and helpful salesman! I have never had such a pleasant experience purchasing a vehicle b...

    Dealer Response

    It's fantastic customers like you who make ours jobs so great. :) Thank you so very much for the great review and recommendation. We work hard eve...


    Show Full Review

    CHRISTIAN MANCHENO has been the most professional, honest and helpful salesman! I have never had such a pleasant experience purchasing a vehicle before. He has insured that everything is taken care of in an accommodating way. We are already looking forward to future purchases with him and First Texas Honda. Also recommending Christian to anyone and everyone we know. I am very satisfied with the integrity and professionalism we have experienced. Thank you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's fantastic customers like you who make ours jobs so great. :) Thank you so very much for the great review and recommendation. We work hard everyday to go above and beyond our customer's expectations and appreciate you taking notice of our efforts! We look forward to seeing you next time and wish you the best. -The Team at First Texas Honda


    Hide Full Review
  • I recommend

    I did not end up buying a car, however, Jesse Sims was great to work with. We communicated online. He was very knowledgeable and helpful with my ...

    Dealer Response

    It's great to hear that Jesse was able to assist you during your search, Sherri. If there's anything we can assist with in the future, don't hesit...


    Show Full Review

    I did not end up buying a car, however, Jesse Sims was great to work with. We communicated online. He was very knowledgeable and helpful with my car search. I will contact him again when the time is right for me to buy a minivan.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's great to hear that Jesse was able to assist you during your search, Sherri. If there's anything we can assist with in the future, don't hesitate to let us know. :) -The Team at First Texas Honda


    Hide Full Review
  • Yup, yup yup! Best Buying Experience EVER!

    I have had my old 2005 Accord EX-L V6 serviced at First Texas Honda for some time now. The service department has been--in my experience--knowle...

    Dealer Response

    We can't thank you enough for taking the time to share your experience with us in the form of review. You couldn't be more correct that we steer c...


    Show Full Review

    I have had my old 2005 Accord EX-L V6 serviced at First Texas Honda for some time now. The service department has been--in my experience--knowledgeable, courteous, friendly, and most of all, capable. I have always been impressed with the service offered at First Texas Honda! When it came time to get a new vehicle; I was able to get to a deal quickly and with very little of the stereotypical issues involved in buying a new vehicle. Not since the days of the early Saturns (1st car, and 4 cars ago) have I experienced such low pressure sales. The First Texas Honda Team truly is worthy of all of those positive accolades from other reviews. I'd like to acknowledge the SUPERIOR customer-service given by the sales and finance teams at First Texas Honda: - Finance Representative, Cres (lost his card...sorry Cres) - Sales Manager, Lance Payne - And above all; JOHN PITTS who with great patience and extremely low pressure, allowed me to make the choice between three Hondas. The most difficult part of the process was deciding which vehicle to go buy. He let the cars sell themselves; allowing me to make my own decision. Once I did, the deal was made within 15 minutes. Thanks John for your incredible customer service and outstanding patience which helped me arrive at my decision, a Black w/Black 2017 Honda CR-V Touring (FWD).

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We can't thank you enough for taking the time to share your experience with us in the form of review. You couldn't be more correct that we steer clear of high-pressure sales tactics. It's our belief that car shopping should be fun and exciting, which is exactly the kind of environment we strive to create. :) Thank you again for the shout outs on our team and the review. Happy cruising! -The Team at First Texas Honda


    Hide Full Review
  • First Texas Honda

    Specialist Alex Herrera assisted me each step of my visit to First Texas Honda. From his calm warm welcome, to allowing me to describe fully the v...

    Dealer Response

    Wow! We are so appreciative that you took the time to share details about your recent visit to our dealership. It's our goal to make every custome...


    Show Full Review

    Specialist Alex Herrera assisted me each step of my visit to First Texas Honda. From his calm warm welcome, to allowing me to describe fully the vehicle & finance parameter I sought, Alex enabled my selection process to unfold at my pace, in blunt terms we mutually understood. Thanks to Alex's creative solutions to my personal decision obstacles, I got paired to the perfect Civic for my needs, taste, and budget. Alex should be commended for his professional savvy & easy genuine rapport. He made it possible for me to learn enough about my state-of-the-art new car to be able to safely and proudly launch it the same day. He even called my phone later to make sure I made it home okay. If you are considering an upgrade to your current vehicle situation, you owe it to yourself to go see Alex at First Texas Honda.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow! We are so appreciative that you took the time to share details about your recent visit to our dealership. It's our goal to make every customer's visit as smooth, pleasant, and enjoyable as yours was. We recognize that the core our business is our people. With that in mind, we are always on the lookout for staff that is passionate about what they do, just like Alex. We'll be sure to pass the compliments along to him and thank you again for the kind words. We hope to have the opportunity to serve you again in the future and wish you the very best! -The Team at First Texas Honda


    Hide Full Review
  • Review on 2007 CRV last maintenance on 1.7.17

    I have been doing business with First Texas Honda for the past 6.5 years since moving here. They are without a doubt a business that takes pride ...

    Dealer Response

    Wow! Luis, reviews like this fuel our hearts and make us deeply proud of what we are doing. Thank you for your kind words and for giving us a hig...


    Show Full Review

    I have been doing business with First Texas Honda for the past 6.5 years since moving here. They are without a doubt a business that takes pride in the manner they treat the customer and in their workmanship towards my vehicle. I own two CRV's and have them both serviced there. I can depend on the my vehicle getting the proper maintenance and repair if necessary. I have been to some of the other dealers but this one is without a doubt the best here in the Austin area.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow! Luis, reviews like this fuel our hearts and make us deeply proud of what we are doing. Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off. It is indeed our goal to be the best in the market and through our hard work earn the loyalty and love of every single customer, just like you. Thank you again for taking the time to share your experience and for your dedicated business. We can't wait to serve you again. -The Team at First Texas Honda


    Hide Full Review
  • Pleasant experience and satisfied customer

    Very pleasant atmosphere and plenty of waiting areas for service customers. Low-pressure sales people but very informative about the vehicles. R...

    Dealer Response

    Thank you for giving us such high marks, KG. We are constantly hard at work to deliver the best possible products and experiences. Our goal after ...


    Show Full Review

    Very pleasant atmosphere and plenty of waiting areas for service customers. Low-pressure sales people but very informative about the vehicles. Repairs are completed efficiently and service staff is friendly. Customer service areas are clean and offer complimentary items for customers - coffee, tea, water, snacks. There's also a play area for the kids. I would highly recommend First Texas Honda to anyone interested in purchasing a new or used vehicle and the Honda brand is extremely reliable.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving us such high marks, KG. We are constantly hard at work to deliver the best possible products and experiences. Our goal after all is to provide customers with a superior visit from start to finish that exceed their expectations. We are honored by your choice to do business with us, and look forward to your next visit. Until next time, The Team at First Texas Honda


    Hide Full Review
  • Car Service Customer

    Service was good but when I went to pick up my car at the dealership all the service advisers were busy and so the wait just to pick up the car wa...

    Dealer Response

    Michelle, thank you so much for your patronage. We are thrilled to have had the opportunity to service your vehicle. I can understand how your pic...


    Show Full Review

    Service was good but when I went to pick up my car at the dealership all the service advisers were busy and so the wait just to pick up the car was about 45 minutes long and there was not a defined waiting area and who was next process, people kept coming in with questions and cutting in front of customers. It was very unorganized and frustrating.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michelle, thank you so much for your patronage. We are thrilled to have had the opportunity to service your vehicle. I can understand how your pick-up could have been frustrating and I want to apologize for that. I'm going to pass your feedback along to the team so that we can have a better process in place when it gets busy and avoid another situation like this one. I appreciate your understanding and look forward to serving you again in the future! -David Hill, Service Manager


    Hide Full Review
  • Replacment of the Right Passenger Airbag (recall)

    This was a smooth process, which was handled in one day.

    Dealer Response

    We appreciate the kind words, Betty! We hope to serve you again in the future. -The Team at First Texas Honda


    Show Full Review

    This was a smooth process, which was handled in one day.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate the kind words, Betty! We hope to serve you again in the future. -The Team at First Texas Honda


    Hide Full Review
  • Car Repair

    Trudy always takes such good care of me and my Pilot.

    Dealer Response

    Mrs. Wright, thank you for taking the time to write us a great review. Our staff is constantly hard at work finding ways to exceed customer's expe...


    Show Full Review

    Trudy always takes such good care of me and my Pilot.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mrs. Wright, thank you for taking the time to write us a great review. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service, just like Trudy does for you. We are honored to have had the opportunity to serve you. Until next time! -The Team at First Texas Honda


    Hide Full Review