Town North Nissan

Update I when to my first service 5/31 las week and it was a bad experience first I wasn't aware of why I was going the person that chatted me only said the 90 day check up. They did the first service estimated time was 2 hours I waited at the 2 hours mark I ask how much longer then they said almost done waited 30 minutes then they said there was a problem that the coolant cap was missing but I going to tell the tech to rap it up and I released it I was like what a little confused I when back and thought about it for a while I when back an ask why is the coolant cap missing he said they lift it the hood and it wasn't there we are trying to get a replacement but we don't have any on hand but I ordered one free of charge but I released the car once it's done so I waited when he first tried to hand me the keys I told him can we go take a look the coolant reservoir was empty I told him if I drive off it will overheat he said no you drove it here an it didn't overheat I was there no coolant in there then he said it's all in the radiator I was about to say what u stupid or what but I didn't I kept come an told him I'm not driving without coolant so the manager came and I told him he got them to put coolant but I told him what going to stop the coolant from escaping then they when inside and in awhile came out with a cap finally left it took 4 hours I even declined the car wash bc they told me it was going to take an extra hour the new cap arrived on Tuesday but couldn't go until Thursday I when there they couldn't find it the parts manager came out and ask to see the car he said you already have a cap and I tried to explain what happened he said the million dollar question I just don't see where did the old cap come from if we didn't have any on hand? 👏 They finally call the service advisor or someone he has it they installed the new one took the old one probably to try an warranty it out or something overall I very dissatisfied thinking not to take the car back on the next service.

Update I when to my first service 5/31 las week and it was a bad experience first I wasn't aware of why I was going the person that chatted me only said the 90 day check up. They did the first service estimated time was 2 hours I waited at the 2 hours mark I ask how much longer then they said almost done waited 30 minutes then they said there was a problem that the coolant cap was missing but I going to tell the tech to rap it up and I released it I was like what a little confused I when back and thought about it for a while I when back an ask why is the coolant cap missing he said they lift it the hood and it wasn't there we are trying to get a replacement but we don't have any on hand but I ordered one free of charge but I released the car once it's done so I waited when he first tried to hand me the keys I told him can we go take a look the coolant reservoir was empty I told him if I drive off it will overheat he said no you drove it here an it didn't overheat I was there no coolant in there then he said it's all in the radiator I was about to say what u stupid or what but I didn't I kept come an told him I'm not driving without coolant so the manager came and I told him he got them to put coolant but I told him what going to stop the coolant from escaping then they when inside and in awhile came out with a cap finally left it took 4 hours I even declined the car wash bc they told me it was going to take an extra hour the new cap arrived on Tuesday but couldn't go until Thursday I when there they couldn't find it the parts manager came out and ask to see the car he said you already have a cap and I tried to explain what happened he said the million dollar question I just don't see where did the old cap come from if we didn't have any on hand? 👏 They finally call the service advisor or someone he has it they installed the new one took the old one probably to try an warranty it out or something overall I very dissatisfied thinking not to take the car back on the next service.

So from buying to getting my first service I had a bad experience they they to tell me that the coolant reservoir cap was missing but if it was it will overheat automatically I when I for my first service estimated 2 hours so ask them how much longer after two hours they say it's almost done so waited 30 minutes then they told me the coolant reservoir cap was missing as they explained once they opened the hood the cap was missing so when I got the keys I ask them could we look at it an he tried to tell me that the system was and he couldn't provide me with an invoice when we looked the resovoird was empty and he said that it would not effect it I told him if I drive it out it would overheat then he when to talk to the manager he came out with a cap I told him if it doesn't work it would overheat the manager states why wouldn't it work his name is Anthony I told him if the seal is off or if something drips it would cause the cap to come off they gave me a use cap because they didn't have a new one on hand so I said ok so I told them I needed something to know that I was getting a new cap an surprised he was able to provide me with an invoice an the invoice states that if the cap is no replace it would overheat so I was right it's a 2024 Nissan kicks and haven't even done my first check so after a 2600 miles dout that I would lose a cap so they are replacing it but a simple free service which he stated would only take two hours took four hours I even declined the car wash because he stated it would take an an additional hour so from two hours I when to four without a car wash I have pics of the invoice an the antifreeze leaking to prove that it a big odds that the cap was not in there when I brought it in

I went in today to purchase an SUV, and the General Sales Manager, Matthew Miera, was very rude and unprofessional. He was in a rush and didn't take the time to explain anything to me. I just got up, left, and went to another dealership where I got a better deal.

Great experience, easy buying experience. Sales lady and finance were top notch. Hopefully service will be just as good.

I had a great experience purchasing my vehicle here at Town North Nissan. They went above an beyond to acquire the vehicle I wanted. Great staff and great facilities.

Your sales associate Julian Rodriguez was very helpful the first day we came in looking at vehicles trying to decide what we liked. He kept in touch with us the next couple days through emails. When we came in a couple days later to purchase, he walked us through everything answering all of our questions and was very helpful in our decision to purchase the car we bought. He was very professional and helped us tremendously in making our decision. He did a good job going over the car with us to show us all the workings of the vehicle before we left the lot. I would recommend him to anyone I know that might be looking to buy a car.

I have a good experience with them ,I referred my friend to buy at This company, Thank you for your attention,I see us soon

I would recommend this dealership to everyone I know, they listen and go to the extreme to get the vehicle you want.

No one approached me upon entering. I had to hunt someone down to help me. The sales associate, while pleasant, wasn't very helpful. Couldn't tell me how certain aspects of the vehicle i was interested in worked. They don't try to make it enticing to purchase a vehicle. I will say check your paper work carefully, as something was added that I did not ask for. I purchased my vehicle and came back the next day to pick up. A scratch I wanted gone was going to be worked on early 1st thing in the morning, i was told. I was coming from out of town and needed to get back. Longer story short, i was there for over 2 hrs, and everytime I asked for an update it was either I dont know or should only be 30 more min. I eventually had to say just bring me my car. The mark was gone , but was not fully detailed . Should not have taken as long as it did. The girl at the front counter was rude and had a pissy attitude. The finance guy was great!! Amazing personality, patient, and answered all of my questions and concerns! He was the best part of the whole experience, besides driving off in my new car!