Town North Nissan

Promises not kept by staff, poor communication, calls not returned post sale, finance never sending paperwork, dirty car when test driving and such and when cleaned up at delivery noticed significant hail damage that was not noticeable or disclosed, no communication about license plate or inspection sticker. Overall, the worst customer service from a dealership I have ever experienced.

We are very happy with our experience with Town North Nissan. We purchased 2 new vehicles on the same day. The salesperson was very courteous and helpful. Great place to shop for vehicles.

I just brought home a 2024 Nissan Rogue SL. I am leasing the vehicle because I don't put a lot of miles on a car. I'd like to recommend Sebastian Trillo as a superior salesman. He is no pressure and will answer any and all questions at any time of the day. He is a very happy person and as a salesman you couldn't ask for a better more laid back man. If you are in the market for a new or used Nissan vehicle, please ask for Sebastian. You won't be disappointed!!

Sales person was not really listening to our concerns. Kept forcing a sale when expressing that I couldn’t afford what they were offering. The financing was whacky where a big down payment STILL resulted in a large monthly payment. Car had a cracked windshield that took way longer to fix than they said.

Jose, sales person was great....the rest not so much....But Jose took good care of us..

When I was purchasing a SUV, I was lied to by telling me they had fixed the issued with my SUV. We had agreed they would fix it before I took it home. After I discovered the propblem wasn't fixe I took my SUV to the Chevrolet dealership, they charged me $2000 to fix what they told me that had taken care of. Both, the manager and the sales person lied to me saying they had fixed the problem. It seems you cannot get someone to be honest and tell you the truth but instead they tell you lies so they can make a sale. This dealership is not worth anyone's business. At the minimum I expected honesty but something so simple and ethical practice did not happen.

Very friendly atmosphere with everyone trying to meet all your needs. I’m grateful to the management and salesman.

Jimmy Hoang did an outstanding job helping me get into a new vehicle! Definitely recommending his service to fellow family and peers.

Dangerous Disregard for Safety! If I could give a negative rating I would! I recently bought a used car for my teenager and the experience was an utter disaster from start to finish. The dealership's reported vehicle inspection was nothing but smoke and mirrors, as the car we received was a ticking time bomb of safety hazards. The initial offer negotiation process should have been a red flag when we were presented with a number that was significantly higher than the posted price. When we inquired about this we were informed that since we were paying cash the price was higher since the dealership would not be receiving additional fees from financing charges. A week after having the car home we took it in for a minor issue and upon further inspection numerous safety issues were noted that should have been addressed prior to selling the vehicle as these issues could have placed anyone driving the car in harms way. We understand that in buying a used vehicle there is no warranty and there may be minor issues, however, one does not anticipate a large dealership to allow an UNSAFE vehicle to leave their lot. Additionally, the dealership reported an oil change and documented it in the vehicle maintenance history however after only driving the vehicle a total of less than 300 miles the oil that was drained during the required repairs was dirty, leading us to believe the reported maintenance was false. If you are looking for a pleasant buying experience and to purchase a safe used vehicle I strongly recommend you avoid this dealership and go elsewhere.

Called today simply to get my service records, I have been going to town north Nissan since I bought my car back in 2020. The first employee in the service department assured me he was sending the info via email. As he's rushing me off the phone I ask what email he has on file for me only to find out they don't have an email on file. While on hold I get hung up on. I called again, this time a different employee tells me they can't just email me my records. While being rude and giving me attitude, he says I have to go to the location to get copies, I live 50min away. He "transfers" me to someone else and again they hang up on me. Clearly protocol isn't well knows between employees since I was told different things within a 10 min window. I called again and asked to speak to a manager to hopefully get the situation taken care of. Again, I only wanted my service records. A "manager" by the name of Phill Auguste calls me and is immediately rude. He cut me off as I'm trying to explain the situation that transpired just an hour earlier. After I address his tone & lack of manners from someone who is supposed to be in management he finally says he can email me the paperwork I was asking for. I have been doing business with this specific location for years so to see their customer service go downhill so quickly is very disheartening. I will most likely not be doing business with them anymore. ABSOLUTELY TERRIBLE CUSTOMER SERVICE