Reviews
Write a reviewTown North Nissan.
Town North Nissan...one of my better experiences buying a new car.They made sure I was happy with my purchase, and took care of me even after they made the sell. GREAT JOB!
Town North Nissan.
Town North Nissan...one of my better experiences buying a new car.They made sure I was happy with my purchase, and took care of me even after they made the sell. GREAT JOB!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Nice place.
Nice place. Didn't get heavy pressure salesperson. Good selection of vehicles.Open fairly late
Nice place.
Nice place. Didn't get heavy pressure salesperson. Good selection of vehicles.Open fairly late
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that you had a positive experience at the dealership. Not feeling pressured by a salesperson, having a good selection of vehicles, and having extended hours can all contribute to a more comfortable and convenient car-buying experience. Your feedback is valuable!
So it’s been several weeks now since we bought our car
So it’s been several weeks now since we bought our car from this dealership. I now feel compelled to share our experience. We traded a truck in and the price they gave us was actually really great. Above most of my expectations to be honest. The car was promised to be delivered to us since we are in Houston we were just gonna do a simple trade out look over each car, and go our way if everything looked great. The car was supposed to be delivered to us around 6 PM. The salesman called us around 730 or eight explaining that he was going to be late around 1030. The salesman then said he was still running late but on the way I told him it would be OK but we could do this tomorrow as it was already getting late. He ended up getting to my house with his girlfriend around 230 AM. Super weird imo. I asked him if we could look over the car over the next few days and make sure everything was good and he agreed and said that was fine. We did the paperwork and even left an expensive dash cam in the truck because we forgot to pull it out which we were later told that we couldn’t have it back because it was as is, which is fine, understandable, I guess. One of the tires was low on air when we received the car. After filling it up and waiting another day or two it was flat again. We took it to Discount and they said that they had a problem with the sidewall, not a puncture, and it had to be replaced. after multiple phone calls with the dealership and then trying not to help us out they finally agreed to pay half for a new set of tires. We did our research and got the lowest costs around $600 so they would end up paying 300$. But when it came time to replace the tires, they gave us half of their originally agreed-upon amount (150$) and that was it. Kind of a slap in the face really. Since then we have not received a phone call about the car. Any updates? No questions about our experience,no follow up, it’s been nothing. Over all I would not buy from them again.
So it’s been several weeks now since we bought our car
So it’s been several weeks now since we bought our car from this dealership. I now feel compelled to share our experience. We traded a truck in and the price they gave us was actually really great. Above most of my expectations to be honest. The car was promised to be delivered to us since we are in Houston we were just gonna do a simple trade out look over each car, and go our way if everything looked great. The car was supposed to be delivered to us around 6 PM. The salesman called us around 730 or eight explaining that he was going to be late around 1030. The salesman then said he was still running late but on the way I told him it would be OK but we could do this tomorrow as it was already getting late. He ended up getting to my house with his girlfriend around 230 AM. Super weird imo. I asked him if we could look over the car over the next few days and make sure everything was good and he agreed and said that was fine. We did the paperwork and even left an expensive dash cam in the truck because we forgot to pull it out which we were later told that we couldn’t have it back because it was as is, which is fine, understandable, I guess. One of the tires was low on air when we received the car. After filling it up and waiting another day or two it was flat again. We took it to Discount and they said that they had a problem with the sidewall, not a puncture, and it had to be replaced. after multiple phone calls with the dealership and then trying not to help us out they finally agreed to pay half for a new set of tires. We did our research and got the lowest costs around $600 so they would end up paying 300$. But when it came time to replace the tires, they gave us half of their originally agreed-upon amount (150$) and that was it. Kind of a slap in the face really. Since then we have not received a phone call about the car. Any updates? No questions about our experience,no follow up, it’s been nothing. Over all I would not buy from them again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Jose Parra was my salesman and he was really great!
Jose Parra was my salesman and he was really great! He treated me with respect and worked hard to make the deal work. I give him a 5 star rating
Jose Parra was my salesman and he was really great!
Jose Parra was my salesman and he was really great! He treated me with respect and worked hard to make the deal work. I give him a 5 star rating
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are thrilled to hear that Jose provided you with an exceptional sales experience. Our ultimate goal is your satisfaction, so please do not hesitate to contact us should you have any questions or concerns while getting acclimated to your new vehicle. We appreciate your business and we will look forward to the opportunity to assist you again in the future.
Don't go here
Avoid this place. Some guy named Johnny Parker never returned my phone calls about my car which was being serviced. I went there after work to pick it up to find out it had been ready by noon but Johnny never called me to let me know. They charged me $200 more than what Johnny had told me on the phone. These guys are scammers. I will never buy a Nissan again.
Don't go here
Avoid this place. Some guy named Johnny Parker never returned my phone calls about my car which was being serviced. I went there after work to pick it up to find out it had been ready by noon but Johnny never called me to let me know. They charged me $200 more than what Johnny had told me on the phone. These guys are scammers. I will never buy a Nissan again.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dontbuyanissan, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Murano Purchase
Olaf was great to work with. They gave me a good value for my trade in, considering it had a lot of body damage. I felt like I got a great deal with not a lot of hassle.
Murano Purchase
Olaf was great to work with. They gave me a good value for my trade in, considering it had a lot of body damage. I felt like I got a great deal with not a lot of hassle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing Town North Nissan.! We are thrilled to hear that we were able to provide you with an excellent experience. It is great to know that our service staff exceeded your expectations. We look forward to the opportunity to serve you again.
Alex Arriola was excellent helping me buy a Pre-owned
Alex Arriola was excellent helping me buy a Pre-owned Jeep Grand Cherokee. I had never bought a car myself, he made the process pleasant and professional! The trade in process was easy and fair! I definitely recommend Alex for anyones next purchase!
Alex Arriola was excellent helping me buy a Pre-owned
Alex Arriola was excellent helping me buy a Pre-owned Jeep Grand Cherokee. I had never bought a car myself, he made the process pleasant and professional! The trade in process was easy and fair! I definitely recommend Alex for anyones next purchase!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear you had such a positive experience with our team! Congratulations on your new vehicle!
Amazing Salesman
Daniel in used lot was amazing, attentive, was able to answer all my question, very polite, proffessional, outgoing, could go on! He made the experience worth going there. Best experience I've had dealing with salemen in Travis County. Keep up the great work!
Amazing Salesman
Daniel in used lot was amazing, attentive, was able to answer all my question, very polite, proffessional, outgoing, could go on! He made the experience worth going there. Best experience I've had dealing with salemen in Travis County. Keep up the great work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words for our staff, we appreciate it!
Timothy, our sales rep, was wonderful to work with.
Timothy, our sales rep, was wonderful to work with. Very customer service oriented, honest, helpful and friendly. I would recommend him to anyone. Miguel, Finance Manager was also very nice to work with.
Timothy, our sales rep, was wonderful to work with.
Timothy, our sales rep, was wonderful to work with. Very customer service oriented, honest, helpful and friendly. I would recommend him to anyone. Miguel, Finance Manager was also very nice to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy you found our staff to be so supportive during your experience here at Town North Nissan.
They are exceptional in customer service.
They are exceptional in customer service. They go to the extreme to make a customer happy. I'm super excited in my new vehicle!
They are exceptional in customer service.
They are exceptional in customer service. They go to the extreme to make a customer happy. I'm super excited in my new vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Juana, we are glad we could help! Congratulations on your new vehicle.