Reviews

Average Ratings

4.6
59 lifetime reviews.
  • Good service

    Excelent costumer service, was looking for a nissan 350z , did everything we can, awesome

    Dealer Response

    Thank you for your kind words, David! If there is anything else I can assist you with, please let me know. Greg Kimball, General Manager


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    Excelent costumer service, was looking for a nissan 350z , did everything we can, awesome

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for your kind words, David! If there is anything else I can assist you with, please let me know. Greg Kimball, General Manager


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  • Don't waste your time.

    It took almost an hour to get the vehicle pricing in writing. I finally got that after I said I had to leave. The price after the rebate was ove...

    Dealer Response

    Thank you for your feedback about your sales experience because that should not have happened. I want to use your case as a learning opportunity, ...


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    It took almost an hour to get the vehicle pricing in writing. I finally got that after I said I had to leave. The price after the rebate was over $1,000 higher than what was listed online and on the car's window sticker. In addition, they add $1,495 for a mandatory dealer added "protection package", which also isn't listed online or on the sticker. Stay far away.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback about your sales experience because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? OC Brooks General Manager (512) 451-7411


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  • Director

    We purchased 2 Maxima cars from Town North Nissan. Our Sales Rep was Eric Wood. Our experience in dealing with Eric was exceptional and stress f...

    Dealer Response

    thank you Maryann for the kind words about Eric! We are thrilled that you had such a great car buying experience and thank you for your continued ...


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    We purchased 2 Maxima cars from Town North Nissan. Our Sales Rep was Eric Wood. Our experience in dealing with Eric was exceptional and stress free. Patient and honest best describes working with Eric. Both purchases went smoothly and he explained the process very well. I highly recommend Eric & Town North Nissan to my family & friends.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    thank you Maryann for the kind words about Eric! We are thrilled that you had such a great car buying experience and thank you for your continued business!


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  • Great FAST service on my truck!

    I got there an hour before my appointment due light traffic. They took me right in and had everything done and out within an hour!!! Leon was ver...

    Dealer Response

    Hello Julie, Thank you for your review and kind words. We're thrilled with the excellent service you received. Please come back to visit with us ...


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    I got there an hour before my appointment due light traffic. They took me right in and had everything done and out within an hour!!! Leon was very very good!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Julie, Thank you for your review and kind words. We're thrilled with the excellent service you received. Please come back to visit with us again.


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  • No Accoutabilty by Management...Absense of Service

    My Daughter and her Husband bought two cars, from Town North Austin a year ago. One had problems with a door lock and interior light and salesper...

    Dealer Response

    I apologize that your daughter's car buying experience here was unpleasant. I want to make things right, but unfortunately I cannot pull up your C...


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    My Daughter and her Husband bought two cars, from Town North Austin a year ago. One had problems with a door lock and interior light and salesperson said they would repair, so bring back in a week. When they returned for the repair, the salesperson was no longer employed and Sale Manager said the salesperson had no right to make such agreements. No repairs were made. A year later it is time to inspect one of the cars. Inspection is failed because tint on windows is too dark. No changes have been made to the window tinting, since purchase. Town North said it is not their problem. They said that the Sales Manager and Salesperson from a year ago are no longer employed there, so Town North Nissan is not responsible. I talked with the Used Car Sales Manager, Thomas, and he said the same. He said bring it to their Service Department and they would inspect. Not sure what that means. A failed inspection is a failed inspection. Stay away from this dealership, buy elsewhere.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    I apologize that your daughter's car buying experience here was unpleasant. I want to make things right, but unfortunately I cannot pull up your Cars. com username "Leo, Pflugerville" in our system. I want to try to do something to fix it. Please contact me at rscott@townnorthnissan.com. Ryan Scott Sales Director


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  • Great Experience!

    I went to Town North Nissan to test drive a new Rogue, I ended up leasing a 2017 and I absolutely LOVE this SUV! The interior is beautiful and ...

    Dealer Response

    Hello Danette, thanks or reviewing Reagan and Eddie! We are glad to hear they both treated you right and that Zach made sure you know just how mu...


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    I went to Town North Nissan to test drive a new Rogue, I ended up leasing a 2017 and I absolutely LOVE this SUV! The interior is beautiful and the quality seems much higher end compared to others in it's class. The customer service was 5 star! I have never had such a positive experience at a car dealership. I worked with Reagan and Eddie. They both bent over backwards to make sure I was well taken care of. Reagan is a delight to work with and made me feel very comfortable. She definitely goes the extra mile! Eddie is also great to work with. He is very knowledgeable and professional. I could not have asked for a better team! Also, one more shout out to Zach. He was the manager working with Eddie and Reagan. He could not have been more polite and appreciative of my business. I don't normally do online reviews but the kind of customer service I received there is hard to find these days. I highly recommend!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Danette, thanks or reviewing Reagan and Eddie! We are glad to hear they both treated you right and that Zach made sure you know just how much we value your business!


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  • Alan wasted my time and was very rude

    Stay away from Alan. He is a sales guy in new car. Never trust what he says on the phone because when you get there spend your quality time and th...

    Dealer Response

    Thank you for bringing this to my attention. I apologize that your experience with Alan was unpleasant. I would like an opportunity to fix this an...


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    Stay away from Alan. He is a sales guy in new car. Never trust what he says on the phone because when you get there spend your quality time and then you get to know that he can't do the price he mentioned on the phone. Really poor customer service. He is very rude.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this to my attention. I apologize that your experience with Alan was unpleasant. I would like an opportunity to fix this and to earn your business, please contact me at (512)225-7460. I look forward to speaking with you. Zach Larson | New Car Sales Director


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  • My experience at buying a new truck

    My experience with buying vehicles in the past has been less than good. My experience with dealing with Reagan Allen was exceptional. She had ev...

    Dealer Response

    Steve, we appreciate your review of Reagan! Glad to hear she made your transaction quick and efficient!


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    My experience with buying vehicles in the past has been less than good. My experience with dealing with Reagan Allen was exceptional. She had everything ready and waiting for me when I arrived with my wife. I hate waiting and she make sure the process was quick and efficient. Her knowledge and professionalism was above and beyond what I expected. She was quick with the paperwork and had all information needed ready and waiting for me. This was the most painless process with buying a vehicle I have encountered. I highly recommend Reagan as your preferred sales consultant for any purchase you may be in the market for at Town North Nissan.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Steve, we appreciate your review of Reagan! Glad to hear she made your transaction quick and efficient!


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  • Amazing Reagan Allen

    I accompanied my husband to purchase a new truck. We were assisted by Reagan Allen. We had called ahead and told her what we were looking for. ...

    Dealer Response

    Hello Carol, thank you for your kind words for Reagan! We are glad to hear she was ready to provide you a seamless transaction, thanks for being o...


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    I accompanied my husband to purchase a new truck. We were assisted by Reagan Allen. We had called ahead and told her what we were looking for. She had three trucks ready for my husband to view and test drive when we arrived. I found her to be very personable, professional and knowledgeable in her handling of our needs and questions. She was able to provide a seamless process. The actual purchase was easy and smooth due to her advanced handling of our paperwork. Ms. Allen was in all aspects outstanding and made our experience pleasurable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Carol, thank you for your kind words for Reagan! We are glad to hear she was ready to provide you a seamless transaction, thanks for being our customer!


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  • Outstanding Service

    We recently purchased our second Nissan Altima from Town North Nissan. Brandon Wooley, took great care of us. He is very professional and listened...

    Dealer Response

    Thank you JP for the kind words about Brandon! We thank you for your continued business and look forward to your next visit!


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    We recently purchased our second Nissan Altima from Town North Nissan. Brandon Wooley, took great care of us. He is very professional and listened to exactly what we wanted. He has been a pleasure to work with and has exceeded all expectations!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you JP for the kind words about Brandon! We thank you for your continued business and look forward to your next visit!


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