[{"id":200106,"personPtyId":38692184,"firstName":"Brian","lastName":"Erickson","titleText":"Certified Internet Sales and Leasing Consultant","emailTxt":"BrianE@LexusofAustin.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/39a3d65e-8720-4f9e-bd38-628d3f350af3.jpg","drDealerId":15882,"dealerEmpStartDtUtc":"1388534400","industryStartDtUtc":"1201824000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":200091,"firstName":"Randy","lastName":"Hoff","titleText":"Master Certified Sales and Leasing Consultant","shortBioText":"","emailTxt":"RandyH@LexusofAustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/5bb3152f-1bdd-4fbc-80ed-58f0162f9776.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":200094,"firstName":"Nicco","lastName":"Azari","titleText":"Certified Sales and Leasing Consultant","emailTxt":"NiccoA@LexusofAustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/c926135c-1ad4-4a10-aa03-21d11514e86b.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":200128,"personPtyId":38692683,"firstName":"Ashlee","lastName":"Olsem","titleText":"Vehicle Exchange Coordinator","shortBioText":"","emailTxt":"AshleeO@LexusofAustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/d10edacc6cdd.jpg","drDealerId":15882,"dealerEmpStartDtUtc":"1388534400","industryStartDtUtc":"1388534400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":200123,"firstName":"Mary","lastName":"Martin","titleText":"Lexus Guest Services","shortBioText":"","emailTxt":"MaryM@LexusofAustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/cf06b5be-27de-49df-868b-82594f5bffd9.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":200142,"firstName":"Matt","lastName":"Rutkowski","titleText":"Certified Financial Services and Leasing Manager","shortBioText":"","emailTxt":"placeholder10@lexusofaustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/461250be-23ca-450a-83a8-42c384c86f97.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":200110,"firstName":"Dean","lastName":"Royal","titleText":"Master Certified Pre-Owned Internet Sales Consultant","shortBioText":"","emailTxt":"DeanR@LexusofAustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/ca52a384-e201-4b79-8c2d-564ee5576a8f.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":200114,"firstName":"Jeff","lastName":"Pray","titleText":"Certified Pre-Owned Sales Consultant","shortBioText":"","emailTxt":"JeffP@LexusofAustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/ffa05839-573b-45be-90ce-976291b7fc01.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":268728,"personPtyId":38694732,"firstName":"Chris","lastName":"Ashley","titleText":"Sales Consultant","emailTxt":"chris.ashley@lexusofaustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":200138,"personPtyId":38692200,"firstName":"Ryann","lastName":"Danford","titleText":"General Sales Manager","shortBioText":"","emailTxt":"ryannd@LexusofAustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/ad9749bb-fe29-4fd8-adce-28963caa70ac.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":199492,"firstName":"Eddy","lastName":"Cooke","titleText":"Master Certified Service Director","shortBioText":"","emailTxt":"eddyc@lexusofaustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/a1a12db7-9705-4407-866e-4b407eb4452e.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":200096,"firstName":"John","lastName":"Jenkins","titleText":"Certified Sales and Leasing Consultant","shortBioText":"","emailTxt":"JohnJ@LexusofAustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/d1aac72b-b9c6-48ad-9bc8-cf1744208529.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":200099,"firstName":"Jon","lastName":"Farley","titleText":"Certified Sales and Leasing Consultant","shortBioText":"","emailTxt":"JonF@LexusofAustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/3c003905-5bb2-4d70-909e-7c35536f6c93.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":200093,"firstName":"Joe","lastName":"Ward","titleText":"Master Certified Sales and Leasing Consultant","shortBioText":"","emailTxt":"JoeW@LexusofAustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/8d1a7ab0-0f34-4b44-be36-b89730ece3d0.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":200134,"firstName":"Richard","lastName":"Rocha","titleText":"Master Certified Parts Manager","shortBioText":"","emailTxt":"placeholder4@lexusofaustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/ca60f7eb-6de9-4d8d-b3f4-32918f69c859.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":436270,"personPtyId":38704466,"firstName":"Bill","lastName":"Brewer","titleText":"New Car Sales Manager","shortBioText":"","emailTxt":"bill.brewer@lexusofaustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15882,"dealerEmpStartDtUtc":"1438387200","industryStartDtUtc":"586396800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":200133,"firstName":"Jake","lastName":"Hargis","titleText":"Master Certified Parts/IT Director","shortBioText":"","emailTxt":"Parts@LexusofAustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/4f557a51-b320-4e07-894d-777c9330c1d9.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":200112,"firstName":"Jay","lastName":"Lord","titleText":"Master Certified Pre-Owned Sales Consultant","shortBioText":"","emailTxt":"JayL@LexusofAustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/0ec1e687-2c91-4e1f-924d-fcf3c4083bee.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":200116,"firstName":"Jon","lastName":"Fitzpatrick","titleText":"Certified Pre-Owned Sales Manager","shortBioText":"","emailTxt":"JonFitz@LexusofAustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/3d6976df-cde2-4306-8131-bb9a86fcabee.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":200131,"firstName":"Mike","lastName":"Stills","titleText":"Master Certified Shop Manager & Diagnostic Specialist","shortBioText":"","emailTxt":"placeholder3@lexusofaustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/9fa92461-ed98-48a8-96f1-833e49dc135c.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":200092,"firstName":"Paul","lastName":"Sakahara","titleText":"Master Certified Sales and Leasing Consultant","shortBioText":"","emailTxt":"PaulS@LexusofAustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/4d71faf0-5e97-4465-b6a6-7d08ba944879.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":200136,"firstName":"Tamara","lastName":"Stolle","titleText":"Master Certified Wholesale Parts Manager","shortBioText":"","emailTxt":"placeholder5@lexusofaustin.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/richard-bouchard/1c3b25db-1371-4a94-8f15-18a9fb6ea8f3.jpg","drDealerId":15882,"certifiedEmployee":false,"deptDscrp":"Parts"}]
Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 6:00 AM - 7:00 PM

Lexus of Austin Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

6:00 AM - 7:00 PM

Tuesday

6:00 AM - 7:00 PM

Wednesday

6:00 AM - 7:00 PM

Thursday

6:00 AM - 7:00 PM

Friday

6:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2006

Welcome to Lexus of Austin.

...



At Lexus of Austin, it's our mission to provide the drivers of Austin TX and surrounding locations with prestigious luxury cars, SUVs, & Hybrid Vehicles from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your exacting expectations as customers. As a certified Lexus dealer in Austin, we go above and beyond to implement our expertise and experience to assist your every need.

"Lexus ownership is like nothing else. Come experience it today!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.1 out of 5 3.1
193 lifetime reviews. Includes reviews of Lexus of Austin from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    August 24, 2018

    Made appointment with Brian and he was very nice to work with and made buying a car super easy!!! We love the dealership and barista bar to:)

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brian Erickson

    Certified Internet Sales and Leasing Consultant

    NOT RATED

  • 1.0 out of 5
    August 16, 2018

    WORST SERVICE- spoke with parts guys about pads that I purchased 4 months prior, the first guy I spoke with (Richard I believe) said no problem I will... get them warrantied, then was reassured by the Asst parts mgr (Ben McLemore whom the GM didn''t even know who that was at first) that we could get it done. So I went ahead and purchased all new pads a shims for the front and rear this time with the expectation that the fronts ($50) would be warrantied when I brought them back after my store installed them. Was then called by Ben out of the blue who said he couldn't get it done any longer, so I asked to speak to the parts dir. (Jason Thomas) who doesn't have a customer service bone in his body, he hangs up on me( great service right) o then I call to speak with the GM (Steve Walker) whom was very thrown back by Jason's behavior and defended him. He minimized the $50ish to something we would leave for a tip (great for a GM to do whom makes close to $350-450k a year). But to him seemed trivial. Now Steve won't return calls and and is gone in hiding over $50 and making it right. Stepping over dollar bills to pick up dimes. My store has done things for way more even not at fault just to provide the experience. this is the worst experience for a store much less one of the "luxury" status they pitch. GOOD JOB STEVE your culture is great!! apparently he doesn't realize a bad review is worth more than a $50 "tip".

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Richard Rocha

    Master Certified Parts Manager

    NOT RATED

  • June 6, 2017

    The buying experience for this complex vehicle was handled well by dealer.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 15, 2018

    WORST SERVICE- spoke with parts guys about pads that I purchased 4 months prior, the first guy I spoke with (Richard I believe) said no problem I will... get them warrantied, then was reassured by the Asst parts mgr (Ben McLemore whom the GM didn''t even know who that was at first) that we could get it done. So I went ahead and purchased all new pads a shims for the front and rear this time with the expectation that the fronts ($50) would be warrantied when I brought them back after my old store installed them. Was then called by Ben out of the blue who said he couldn't get it done any longer, so I asked to speak to the parts dir. (Jason Thomas) who doesn't have a customer service bone in his body, he hangs up on me( great service right) then I call to speak with the GM (Steve Walker) whom was very thrown back by Jason's behavior and defended him. He minimized the $50ish to something we would leave for a tip (great for a GM to do whom makes close to $350-450k a year). But to him seemed trivial. Now Steve won't return calls and and has gone in hiding over $50 and making it right. Stepping over dollar bills to pick up dimes. My store has done things for way more even not at fault just to provide the experience. this is the worst experience for a store much less one of the "luxury" status they pitch. GOOD JOB STEVE your culture is great!! apparently he doesn't realize a bad review is worth more than a $50 "tip".

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Richard Rocha

    Master Certified Parts Manager

    NOT RATED

  • 2.2 out of 5
    May 26, 2018

    I am disappointed with service at Lexus of Austin. Thanks to this dealership, I will have to make a second trip to have my car re-inspected, and they told... me the car had passed. My car needed wiper blades to pass inspection. I took the new blades to Lexus to install so that my car would pass inspection. I also bought two new tires and a tire pressure sensor. When I paid my bill ($844), I asked about inspection and was told it had been completed. Turns out, the inspection was not completed after they installed the wiper blades. When my husband called to find out why I was given misinformation and Lexus failed to complete the inspection, Cory said he didn't think I would want to wait another hour or two for it to be finished. This doesn't make sense because I HAD A LOANER CAR. We live 30 minutes from Austin and now have the inconvenience of returning for a job that should have been completed the first time with a service consultant that has yet to accept responsibility for less-than-satisfactory service. Cory, I think you should have taken responsibility for the mix-up and made it right. Instead, you tried to hurry us off the phone. I bought my car from my dad when he bought a new Lexus. He has purchased seven so far, and this is not the service for which Lexus is known. I will be looking for a new car in the near future since mine is a 2006, and I will be sure to look for a dealership that provides a quality customer service experience. 5/28/18 UPDATE: Our service consultant, Cory, has taken responsibility to correct this situation and get my car inspected as quickly as possible, even though it???s a holiday weekend. I appreciate businesses that correct mistakes.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    3.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 21, 2018

    This is the worst service department I have ever seen After 4 hours and $800 later I didn???t even get a car wash, I was told it would take 2.5 hours,... terrible service I rather take my car to jiffy lube then see this place again

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    November 10, 2017

    Very nice people. We didn’t make the deal but, they were good to work with.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 3, 2017

    Once again I was told it would be 30 to 45 minutes to get a loaner car. After 1.5 hours I asked about my loaner and was told I was still in the line for... a loaner just a couple of people in front of me. I waited another 15 minutes then asked for my own car back. This has happened repeatedly over the last several years. I just have had enough of Lexus excuses so I will not ever use Lexus of Austin again.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 30, 2017

    Nicole Nance in pre-owned sales treated me like a VIP. Every concern I expressed was addressed, and I'm thrilled with both the buying experience and my... new-to-me Cadillac SRX. Nicole made me feel like I was her only customer. I also appreciated access to the complimentary and luxurious coffee bar. I would absolutely purchase from Nicole again, and the treatment I received at Lexus was 5-star!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Lexus of Austin

    Thank you so much for the awesome review !!! Nicole Nance is a great asset to the Lexus team !! Look forward to taking care of all your needs in the... future.. Respectfully, Bill Brewer Sales Manager

  • 5.0 out of 5
    September 5, 2017

    I evacuated from Houston to Austin during Harvey. The day before I was scheduled to return I had 3 warning lights on my dash. I called the 800 number was... directed to Lexis of Austin finally got my car to them about 2:30. On Saturday spoke to the service mgr, Eddy Cooke, explained my situation. My car was ready for pick up by 3:30 Not only did they throughly check for a problem, found none, but they took care of 2 recalls.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eddy Cooke

    Master Certified Service Director

    NOT RATED

View More Reviews