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Reviews

Average Ratings

4.2
180 lifetime reviews. Includes reviews of Lexus of Austin from DealerRater.com
  • Purchase of new RC200 Sport

    Great experience. No pressure. Very willing to show alternatives. Painless deal closing. Financing was very good. Excellent technical support...


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    Great experience. No pressure. Very willing to show alternatives. Painless deal closing. Financing was very good. Excellent technical support--how to use features of car. Fair amount for trade-in. Overall, a positive experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • A Good Experience
    May 17, 2017

    My wife and I had a very good experience buying a car from the Lexus of Austin team. Our salesman Travis was courteous and knowledgeable. We als...


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    My wife and I had a very good experience buying a car from the Lexus of Austin team. Our salesman Travis was courteous and knowledgeable. We also had a good experience with the financial rep. We will likely give our future business to them. Dr. Moore

    Does recommend this dealer

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  • LS 460L 2007

    This experience was not one of the good ones, the salesman was ok, the Finance Manager was Great. The overall experience was not that good because...


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    This experience was not one of the good ones, the salesman was ok, the Finance Manager was Great. The overall experience was not that good because I paid for the vehicle before the did there check and before the cleaned it up, and this was a mistake, I say that because the car was not cleaned up like it should have been and I don't think that they even preformed the 36 point checks like they promised. I would not recommend that anyone do this, ensure that they clean up and services the vehicle before you pay.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Kyle Dern & Lexus of Austin Provides Superior Service
    October 9, 2016

    Lexus of Austin and Kyle Dern are wonderful to work with. In fact, they are so amazing that I considered applying for a job there and I recommend ...

    Lexus of Austin

    Thank you for your feedback, Megan! We truly value the opinions of our guests and we are thrilled to hear about your positive experiences with our...


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    Lexus of Austin and Kyle Dern are wonderful to work with. In fact, they are so amazing that I considered applying for a job there and I recommend them 110%. Autocraft Bodywerks referred me to Lexus of Austin in 2013 with a nightmare situation related to my 2006 Toyota Solara. Kyle was very reassuring and walked me through every step of the process to replace the engine in the Solara, which was result of a known Toyota service bulletin due to faulty engines put in that year and make. There are no words to show how much I appreciate Lexus and Kyle. In 2016, Kyle went to epic status and helped me to speak with the buyer of my vehicle about the work that the Lexus Master Technicians completed. Thank you so much, Kyle and Lexus of Austin. It's refreshing to work with a dealership that stands by their word.

    Does recommend this dealer
    Came in for service or repair
    Lexus of Austin

    Thank you for your feedback, Megan! We truly value the opinions of our guests and we are thrilled to hear about your positive experiences with our dealership and employees. We look forward to continuing this level of care during your next visit!


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  • Test drive of Lexus

    Experience was excellent no pushy sales just friendly info


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    Experience was excellent no pushy sales just friendly info

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • THREE-TIME LEXUS OWNER TREATED POORLY
    October 5, 2016

    I am so very disappointed in the recent service I've experienced with Lexus of Austin. Due to an airbag safety recall for which Lexus did not h...

    Lexus of Austin

    The one Star review stings terribly...Why? Our company Lexus of Austin revealed to HL that a car bought preowned from an independent car dealer ...


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    I am so very disappointed in the recent service I've experienced with Lexus of Austin. Due to an airbag safety recall for which Lexus did not have parts available, my car was put into mandatory storage (mandated by Lexus). While in storage, MOLD grew inside my car covering every internal surface. It was horrific. When I brought this issue to the Lexus of Austin Service Manager's attention, his response was to "call 1-800-Lexus". I then took my issue to the General Manager who was also unsympathetic. Therefore, although I was required by Lexus of Austin to put my car into storage which resulted in the MOLD, they are providing absolutely no assistance in cleaning the MOLD out of my car and taking care of me as a customer. This is the third Lexus my family has owned and we will not be buying any more.

    Does not recommend this dealer
    Came in for service or repair
    Lexus of Austin

    The one Star review stings terribly...Why? Our company Lexus of Austin revealed to HL that a car bought preowned from an independent car dealer years ago... had terrible undisclosed body repair. Someone actually used 4 inch dry wall screws to adjust a body panel. These screws pierced through the car body into the trunk. In addition a rear tail light assembly was not properly sealed which allowed water to collect in the trunk. We can only assume due to the wetter than normal August. The vehicle was stored in the families home garage once a rental was provided. With the heat, in conjunction the windows and doors sealed the mold condition developed. Like wet clothes in a washing machine... Lexus has provided for this guest a mid size utility to minimize the inconvenience while waiting for parts to replace the Takata airbag inflator. Lexus does require the vehicle to be stored (Not Driven) as a safety precaution when the guests accepts the rental. We are extremely disappointed that our efforts to this point have offended or frustrated this guest. We have attempted to assist with answers...about how this water condition and have offered very clear forensics. This review will be forwarded Lexus Corporation for review.


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  • BUYER

    GOOD EXPERIENCE OVERALL! EVERYONE WAS LITTLE RUSHED AND FOLLOWUP WAS SLOW.


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    GOOD EXPERIENCE OVERALL! EVERYONE WAS LITTLE RUSHED AND FOLLOWUP WAS SLOW.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Terrible people/communication skills.
    August 1, 2016

    The people at the front desk at this establishment are very rude. They like to hang up on you without giving you any further information they don'...


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    The people at the front desk at this establishment are very rude. They like to hang up on you without giving you any further information they don't connect you to the right department and when they do you get hung up on there as well. They have no etiquette as far as public relations with their customers. This establishment does not make you feel comfortable or like they are there to help. Don't go there

    Does not recommend this dealer
    Came in for service or repair

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  • A great dealer experience
    July 30, 2016

    I bought a new RX from Blake at Lexus of Austin last month. Now I know buying a car can be a pleasant experience! The service has always been prof...


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    I bought a new RX from Blake at Lexus of Austin last month. Now I know buying a car can be a pleasant experience! The service has always been professional, respectful, and courteous. The dealership is clean, spacious, and upscale - you will not mind waiting for your car during service. Highly recommended if in the market for a new Lexus

    Does recommend this dealer

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  • A wonderful car buying experience
    June 19, 2016

    We've been buying new and used cars for ourselves for over 25 years and never enjoyed the process or experience until this time. We were frustrate...


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    We've been buying new and used cars for ourselves for over 25 years and never enjoyed the process or experience until this time. We were frustrated from all the time spent with a different dealer in another city, some was beneficial, but we still felt so uninformed and confused. Then the wasted time, sitting in a room, waiting, and waiting, then being told car after car was unavailable. Finally in frustration we contacted Lexus of Austin via website and text, yes, a simple text, which I feared at first. Within 30 minutes we had more of a car than we wanted and got a very fair price. Upon visiting the dealer the next morning, the information the salesman gave us was priceless. We felt it was a win-win on both sides.

    Does recommend this dealer

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