Capitol Cadillac Buick GMC

Reviews

Average Ratings

4.8
146 lifetime reviews.
  • Great Service.

    My experience at Capitol Cadillac service department was excellent from the beginning to the end.

    Dealer Response

    Hey "Bond Girl". There doesn't seem to be a name attactched to this glowing compliment. We would like to say "Thank You Very Much", for taking ti...


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    My experience at Capitol Cadillac service department was excellent from the beginning to the end.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hey "Bond Girl". There doesn't seem to be a name attactched to this glowing compliment. We would like to say "Thank You Very Much", for taking time to say you had a great Service Experience and also thanks for coming to Capitol Cadillac Buick Gmc. Next time your in ask for "Marshall", "David Marshall" just so we can put a face to the name and say Thanks in Person.


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  • Consistent bad customer service...not happy....

    2015 Escalade and items covered under warranty were not fixed as requested. From brakes, side external panels, radio, etc. Made several trips 30+...

    Dealer Response

    Shon, we do apologize for the unpleasant experience during your last visit and that the situation was magnified due to the long distance you have ...


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    2015 Escalade and items covered under warranty were not fixed as requested. From brakes, side external panels, radio, etc. Made several trips 30+ miles 1 way to only be disappointed. Latest issue...4 hours for a job that should have taken only 1 hour. Air filter.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Shon, we do apologize for the unpleasant experience during your last visit and that the situation was magnified due to the long distance you have traveled. We strive to provide our customers with a positive experience that they return for all of their servicing and purchasing needs. I would like to discuss this matter in greater detail as soon as possible, please contact us at your convenience. Sincerely, David Marshall | GSM | davidm@ecapitol.com (301) 441-9600


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  • never replied to my cars.com request

    Hi . I followed the cars.com steps to contact the dealer, however they never replied to my original vehicle request.

    Dealer Response

    Thank you for sharing your feedback. It is important to us that we satisfy every customer and you actually really help us by bringing this issue t...


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    Hi . I followed the cars.com steps to contact the dealer, however they never replied to my original vehicle request.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your feedback. It is important to us that we satisfy every customer and you actually really help us by bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Regards, David Marshall | GSM | davidm@ecapitol.com (301) 441-9600


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  • service

    Great service and staff. When I visit Capitol I always receive excellent service. The staff always provide me with great service. Mr. Tavernier in...

    Dealer Response

    Thank you for writing about your visit with us! I am happy to hear that our team members were able to provide you with the excellent customer serv...


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    Great service and staff. When I visit Capitol I always receive excellent service. The staff always provide me with great service. Mr. Tavernier in sales, and Mr. Graham in service provides excellent customer service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for writing about your visit with us! I am happy to hear that our team members were able to provide you with the excellent customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best Regards, David Marshall | GSM | davidm@ecapitol.com (301) 441-9600


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  • best dealer ever

    great deal on a used Cadillac . helped me find the shipper. great car , did it all by phone and email. will buy again

    Dealer Response

    Thanks for the great review, Jimt. I am pleased to hear that everything went well for you. Please let us know if you need anything in the future. ...


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    great deal on a used Cadillac . helped me find the shipper. great car , did it all by phone and email. will buy again

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review, Jimt. I am pleased to hear that everything went well for you. Please let us know if you need anything in the future. Thanks again. Kind Regards, David Marshall | GSM | davidm@ecapitol.com (301) 441-9600


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  • service

    All personnel encountered were very knowledgeable and courteous. Great friendliness and service

    Dealer Response

    Kay, thank you very much for taking your time to leave us a positive review! We are pleased to hear about your great experience at Capitol Cadilla...


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    All personnel encountered were very knowledgeable and courteous. Great friendliness and service

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kay, thank you very much for taking your time to leave us a positive review! We are pleased to hear about your great experience at Capitol Cadillac Buick GMC! If there is anything else we can do for you, just give us a call! Sincerely, David Marshall | GSM | davidm@ecapitol.com (301) 441-9600


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  • Excellant Experiance

    Drove down from NJ to purchase a brand new 2016 GMC Canyon with excellent customer service from Robert Wolff making it worth the 170 mile drive. ...

    Dealer Response

    Rob, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! At Capitol Cadillac Buic...


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    Drove down from NJ to purchase a brand new 2016 GMC Canyon with excellent customer service from Robert Wolff making it worth the 170 mile drive. Excellent negotiating over the phone with a smooth transaction after arriving to the dealership. Great dealer, great salesman, and great manager (David). All round best experience and will definitely recommend to anyone as worth your while to buy off of this dealership. Thanks again guys!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Rob, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! At Capitol Cadillac Buick GMC, we work very hard to ensure that each of our customers is 100% satisfied with their experience and we are glad to hear that we were able to satisfy that. Thank you for your recommendation and we look forward to working with you again in the future! Sincerely, David Marshall | GSM | davidm@ecapitol.com (301) 441-9600


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  • Finally got a new automobile!!( after 11 years!).

    It was a pleasure meeting Jerry, my sales rep. He was kind and thoughtful, never pushy,, which I very much appreciated after my previous experien...


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    It was a pleasure meeting Jerry, my sales rep. He was kind and thoughtful, never pushy,, which I very much appreciated after my previous experience at another dealership. He made me feel good about my decision.. which he allowed me to make. I appreciate all the effort he put into finding me the right car for the right price. It was an unexpectedly pleasant experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Cadillac Customer Service Experience

    As of now everything has been OK, I will have a better evaluation of the service and experience after I take the vehicle back for any minor faults...

    Dealer Response

    Anthony, thank you for the feedback! We are happy to hear of your positive experience at Capitol Cadillac Buick GMC. Please come back and see us a...


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    As of now everything has been OK, I will have a better evaluation of the service and experience after I take the vehicle back for any minor faults that I may find, over the next few weeks

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Anthony, thank you for the feedback! We are happy to hear of your positive experience at Capitol Cadillac Buick GMC. Please come back and see us again in the future with anything else you might need. Take care! Sincerely, David Marshall | GSM | davidm@ecapitol.com (301) 441-9600


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  • Feedback

    Very professional with the greeting not making me feel like i must buy a new car. Also the thoughtfullness of showing they care about safety first.

    Dealer Response

    Serena, thank you very much for taking your time to leave us a great review! We are pleased to hear about your positive experience at Capitol Cadi...


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    Very professional with the greeting not making me feel like i must buy a new car. Also the thoughtfullness of showing they care about safety first.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Serena, thank you very much for taking your time to leave us a great review! We are pleased to hear about your positive experience at Capitol Cadillac Buick GMC! If there is anything else we can do for you, just give us a call! Sincerely, David Marshall | GSM | davidm@ecapitol.com (301) 441-9600


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