Reviews

Average Ratings

4.5
354 lifetime reviews. Includes reviews of Williams Subaru from DealerRater.com
  • Pleasant, No Pressure Car Shopping Experience!

    I hate car shopping and going through the haggling process and "fake" let me check with my sales manager run around. I did not have that experien...


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    I hate car shopping and going through the haggling process and "fake" let me check with my sales manager run around. I did not have that experience at Williams Subaru at all! My sales person was Jeremy who gave a detailed overview on the Forester I was looking at, answered all my Qs, took me on a test drive and was responsive to all my follow-up Qs. He was cordial and professional and I was able to communicate via email and phone to discuss price which beats going back into the dealership. We ended up going with a different vehicle, but if we consider a Subaru again I will go to Williams and highly recommend Jeremy Deakins!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Service
    December 8, 2017

    A Flat tire was replaced with a new one, without issue! I am enjoying my decision to lease! While there, my inspection was completed for, 2018 re...

    Williams Subaru of Charlotte

    We're thrilled to hear about your positive experience with us! Thank you for taking the time to review your experience. We appreciate your busines...


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    A Flat tire was replaced with a new one, without issue! I am enjoying my decision to lease! While there, my inspection was completed for, 2018 renewal!

    Does recommend this dealer
    Came in for service or repair
    Williams Subaru of Charlotte

    We're thrilled to hear about your positive experience with us! Thank you for taking the time to review your experience. We appreciate your business and will see you next time.


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  • brake repair
    December 7, 2017

    took me in the same day and completed all repairs ( Brakes, . Also gave me a loaner car during repairs. Fairly consistent good service from this d...

    Williams Subaru of Charlotte

    Thank you for taking the time to provide us with your feedback, we appreciate it very much! We're so glad to hear you have been pleased with your ...


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    took me in the same day and completed all repairs ( Brakes, . Also gave me a loaner car during repairs. Fairly consistent good service from this dealer. If any complaints it would be the price of repairs, but they were able to find a coupon for a free oil change which off set the high price of repairs. At this time, our new purchase will likely be at Williams Subaru dealer ship based on the consistent good experiences with them.

    Does recommend this dealer
    Came in for service or repair
    Williams Subaru of Charlotte

    Thank you for taking the time to provide us with your feedback, we appreciate it very much! We're so glad to hear you have been pleased with your service here. Thank you for choosing us and we will see you next time at Williams Subaru!


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  • MICHAEL FLETCHER & CRYSTAL KIGER - THE BEST OF WILLAIMS SUBA
    December 7, 2017

    Michael Fletcher was so kind and helpful as he helped us get our truck repaired. We felt he went above and beyond to help us!

    Williams Subaru of Charlotte

    Thank you so much for taking the time to provide us with this awesome feedback! We appreciate your business very much. It was a pleasure working w...


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    Michael Fletcher was so kind and helpful as he helped us get our truck repaired. We felt he went above and beyond to help us!

    Does recommend this dealer
    Came in for service or repair
    Williams Subaru of Charlotte

    Thank you so much for taking the time to provide us with this awesome feedback! We appreciate your business very much. It was a pleasure working with you and thank you for choosing Williams Subaru!


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  • Wonderful staff and great service
    December 6, 2017

    My husband and I have been very happy with Williams Subaru since we moved to Charlotte in October 2016. They were the only Subaru dealer that wou...

    Williams Subaru of Charlotte

    Thank you so much for being a valued Williams Subaru Charlotte customer! We're so glad to have you as a part of the Williams family. We appreciate...


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    My husband and I have been very happy with Williams Subaru since we moved to Charlotte in October 2016. They were the only Subaru dealer that would help us when we arrived with a minor problem with a 2005 Forester. Since then, we purchased a new car from them and have been very happy. Theresa is the absolute best person to deal with. From the first time I spoke with her and she helped get our car in quickly, she has been nothing but helpful. She put us in touch with a great salesman to purchase our new car and has worked with us on servicing our older car. She is pleasant, friendly and efficient. Any time I have needed to leave a message, I receive a reply very quickly. Thank you Theresa and Williams Subaru for a job well done!

    Does recommend this dealer
    Came in for service or repair
    Williams Subaru of Charlotte

    Thank you so much for being a valued Williams Subaru Charlotte customer! We're so glad to have you as a part of the Williams family. We appreciate you taking the time to leave us such a pleasant review. We'll see you next time!


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  • subaru service
    December 5, 2017

    From the accessible location to the prompt intake at the time of my appointment, the entire service was easy and remarkably quick! Quite painless...

    Williams Subaru of Charlotte

    Thank you for taking the time to provide us with this feedback. We make every effort to make the buying process as painless as possible and we're ...


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    From the accessible location to the prompt intake at the time of my appointment, the entire service was easy and remarkably quick! Quite painless actually. I won't dread it the next time. Female staff very friendly.

    Does recommend this dealer
    Came in for service or repair
    Williams Subaru of Charlotte

    Thank you for taking the time to provide us with this feedback. We make every effort to make the buying process as painless as possible and we're so glad to hear it went that way for you! Thank you for choosing Williams Subaru.


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  • Great and thorough service

    This is the 3rd time I've had my car serviced by Williams Subaru and I was very pleased for the 3rd time. The service manager Rob was friendly a...

    Dealer Response

    Donna, thank you very much for your kind words! We're so happy to hear you had a pleasant experience in our service department. Thank you for choo...


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    This is the 3rd time I've had my car serviced by Williams Subaru and I was very pleased for the 3rd time. The service manager Rob was friendly and explained everything in layman's terms. Teresa called me twice to reach me live, ,making sure I was satisfied. I would recommend their service department to any Subaru owner!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Donna, thank you very much for your kind words! We're so happy to hear you had a pleasant experience in our service department. Thank you for choosing Williams Subaru to service your Subaru. We will see you next time!


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  • Williams Subaru, Theresa in service and Jeremy

    Wonderful group to deal with. Everyone is personable and there is no pressure.

    Dealer Response

    Hi Anna, thank you so much for your kind words! We appreciate your business, and thank you for being a valued Williams Subaru customer.


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    Wonderful group to deal with. Everyone is personable and there is no pressure.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Anna, thank you so much for your kind words! We appreciate your business, and thank you for being a valued Williams Subaru customer.


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  • THANK YOU CRYSTAL!!
    September 29, 2017

    Crystal Kiger is an incredible person. With a very tough situation for me - my car was hit in a Preferred Parking lot uptown while I was at work a...


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    Crystal Kiger is an incredible person. With a very tough situation for me - my car was hit in a Preferred Parking lot uptown while I was at work and they demolished my front bumper (had to be towed so bad) and left without leaving a note. Not only did she get the tow service taken care of quickly, she offered me a courtesy car for the time my car was being repaired. She kept me updated every step of the way and improved the timing for the repair to a shorter window of time. She was always friendly, positive and gracious during any communication. I truly felt she cared about me as a person. The entire team at this facility was wonderful and my car looks like new!

    Does recommend this dealer
    Came in for service or repair

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  • Subaru Forester from Williams Subaru

    It was a great experience buying my car here. The salesman Jordan, was excellent! Very knowledgeable, patience, and also had a sense of humor whic...


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    It was a great experience buying my car here. The salesman Jordan, was excellent! Very knowledgeable, patience, and also had a sense of humor which made a difficult decision more enjoyable. It was my fifth car I bought here! Must be something good about them if I keep coming back!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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