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Very disappointed with the service that I received!!! I put a deposit down on a car and they sold it. I had bought the insurance for the car that I had... the deposit on and then contacted the salesman, Will, that's when he told me they sold it. They couldn't even pick up the phone and call me to tell me they sold the car that i had the deposit on. I couldn't get refund from the insurance company, but I could do a transfer. So, i had to find something quick. I was supposed to be able to get my wheels painted per my original deal with the car that I put the deposit on. After they sold it the finance company wouldn't finance painting the wheels. Then, my salesman, Will, told me that he would have my front windows tinted as part of the new deal. When he delivered the car to me, the front windows were not tinted. When I asked why he didn't have them tinted, he told me he thought he told a different customer that he would have them tinted. Then told me I could pay to have them tinted. He told me before he delivered the car that he would have it detailed and fill up the tank. Showed up with a dirty car and a quarter tank of gas. So, I had to bring the car back to the dealership to have it cleaned and the tank filled, that's when the finance person told me that now all of a sudden the finance company won't finance the Extended Warranty that she sold me. But, she did tell me i could come out of pocket and purchase it for only $3400. When i walked into the dealership I told Will, the salesman, that I wanted a black suv with black wheels and tinted windows and I wanted an Extended Warranty for my vehicle. He told me he would make that happen. I left there with a white suv, chrome wheels, no tinted windows and no Extended Warranty!!! Poor customer service!!!
Thank you for bringing this matter to our attention. In reviewing our files, it appears this vehicle was purchased at our St. Petersburg location, no...t the Clearwater location. We will pass along your information and experience to the leadership team in that location for review and follow-up. Sincerely, Tom Hardeman General Manager Dimmitt Cadillac / Jaguar Land Rover Clearwater
Justin of Service knew exactly how to treat me . Unbelievable professional no pushing into a new car . The service is great and honnest . Jaguar st pete... / tampa should take a lesson on this
Tom was a great help. I love my new car! I will definitely be back when it is time to get another one. I absolutely recommend!
Amazing experience from start to finish! Tommy (as always) is the consummate professional and makes the process of buying enjoyable. The new showroom... is modern and open. Highly recommended!
Greg, thank you for your very kind review. We are delighted to hear that your experience with Tom, from start to finish, was so positive! Enjoy your n...ew car!
Stopped in with an invite for a trade-in of my ATS. Paul Dowman was very pleasant and informative. We couldn't come to an agreement on the trade-in value... of my ATS as it had been in an accident involving the air bags. While in great condition in my opinion, the air bag incident was a deal breaker. Everyone tried, but I decided to keep the car, as it's running fine. Will head back to Dimmitt when ready for my next Caddy.
As I said Tom Hassel is absolutely the best he’s a gem you’re lucky to have him goes above and beyond the call of duty Richard Gelman Chairman and CEO... NATl Bank of NYC
My husband and I went in to buy a Corvette for me and our paperwork was changed 3 to 4 times. and each time we had to come back in. Fernando was extremely... frustrated and mean and had a nasty attitude from the very beginning. When everything fell through because we were tired of the back and forth he had an escort follow us home to get the car and pretty much threw us out of his office. After this all happened my husband felt bad for me so decided I should just take this last deal so he called and Fernando so yes you can get the same price tomorrow. My husband showed up and was belittled and told nope its back on the market not selling it to you which I know he did on purpose. And again was treated EXTREMELY RUDE by Fernando. You can't act like this in this day and age with social media and online platforms. I have 3 very well off friends that are purchasing expensive cars in cash soon ...guess where I told them not to go. The behavior was degrading and outright ridiculous. I'll tell as many people as I can. Fernando needs training in customer care!!! We really wanted that car but got sick of the back and forth and we were never given lender names or anything. I've read reviews about Dimmitt from others there were similar experiences. Thanks for reading I hope this is taken as a real situation because it really happened to us and it was WRONG!!!
Hello David, Thank you for taking the time to write your review. It is always our intention for our customers to have a great experience in our dealer...ship and we sincerely apologize that you feel that your experience was not satisfactory. Unfortunately, with the username and associate name provided, we are unable to identify your records, but we would welcome the opportunity to discuss your review in more detail. Would you kindly call me at the dealership at 727.797.7070. Sincerely, Tom Hardeman Dimmitt Cadillac-Land Rover
I did an inquiry. A rep contacted me and Immediately asked for my driver’s and stated ‘ We have to ask: why not use your local dealer?‘ It is my personal... right to shop around for a vehicle of my choice. And furthermore why do you need my license prior to even asking me A. How am I doing? Or B. What is my name? Long story short:: I refuse to do business with this company. I don’t care how cheap they have a vehicle that I am interested in.
Dear Mar-Ling, I am sorry to hear about the experience you had with one of our sales representatives. Customer satisfaction our #1 priority, and take ...pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Thank you, Thomas Photopulos Sales Manager (727) 608-5239
John was great. Bought my daughters first car. Second vehicle bought from them.
I have been shopping for a Range Rover for a couple weeks for the right one to buy , after setting an appointment with Karen to test drive I drove down... to drive the SUV. I texted Karen a couple of times to make sure everything was good to go and she assured me the vehicle would be waiting out front and ready to go. I was running a few minutes late and let her know what time I would arrive so she would not be waiting on me.. I show up at the time I told her and couldn't find her , went to the front desk and no one was there... stood around for about 5 minutes 4 salespeople walked by me and said nothing. I guess I should have worn a suit to get the customer service I was hoping for... so I walked outside to look for the SUV and waited a few more minutes another salesperson walked right by me and not even a hello.. needless to say I wasted my time driving 40 miles for this kind of professionalism...
Dear Eli, I am very sorry to hear of your experience. This certainly is not the norm and does not represent our values. We are consistently number o...ne in the country for sales and service combined and I am saddened you have less than a positive impression of us. Please contact me directly so I can be sure to give you the experience you deserve. We offer collection and delivery for service as well so I would gladly have the car brought to you for demonstration. Best, Phil Reynolds - Center Manager Dimmitt Land Rover 727.797.7070 email@example.com