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|Sales||9:00 AM - 7:00 PM|
|Mon||9:00 AM - 7:00 PM|
|Tue||9:00 AM - 7:00 PM|
|Wed||9:00 AM - 7:00 PM|
|Thu||9:00 AM - 7:00 PM|
|Fri||9:00 AM - 7:00 PM|
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I purchased my 2008 Mini Cooper S with the help of Kay at Union Auto. Let me begin by saying EVERYTHING went smoothly. The next thing you should k...
I purchased my 2008 Mini Cooper S with the help of Kay at Union Auto. Let me begin by saying EVERYTHING went smoothly. The next thing you should know is that you shouldn't be fooled by the appearance of the lot. It doesn't look like anything special but I suppose that's part of the reason I got my car for a very fair price. I searched the internet for this particular car however, I was looking for a 2009/2010 model. For whatever reason, this '08 Mini showed up on the list. What a happy accident! It looked great so I decided to contact Kay and the rest is history. I test drove the car on a Monday. It was a holiday and since I was financing my purchase through my CU I could not proceed with the purchase. After the test drive, I had mentioned to Kay that I would be getting an extended warranty through the CU. He advised that this was the best way to go since auto dealership warranties are traditionally much more expensive. He was very knowledgeable and forthcoming. Tuesday arrived and I went to my CU to sign the loan papers. I was very surprised to hear the outrageous cost of the extended warranty that the CU was offering. Even the loan officer admitted it was costly. I decided to forgo the warranty. At that moment, Kay had contacted my loan officer asking if he could fax a warranty to her that might work for me. Wow! It was almost identical (the best coverage) to the one offered by my CU at 1/3 the cost! It was within my budget. Kay did this research on his own - without knowing what was transpiring at the bank. So he re-wrote the sales paperwork and re-faxed it the bank. While I waited the loan officer stated how impressed she was with his helpfulness. I explained that he has been helpful from the beginning. After I concluded business at the bank, I headed over to Union Auto to get my Mini! AS PROMISED, Kay had new brakes put on the car, a battery installed, and the car was washed and ready to go. He even had the car smogged next door! Last but not least, he took the car to fill it up with fuel! I live in San Diego county so a full tank of fuel was the cherry on top of the sundae so to speak. Yes - I drove all that way for the car and the impressive service. Kay is professional, friendly, unassuming, and keeps his promises. It is my pleasure to give him and Union Auto a fantastic review. Thanks, Kay! Shawneen
Kay the financial manager went beyond of what I expected. He was extremely knowledgeable and answered every question or concern I had. He made the...
Kay the financial manager went beyond of what I expected. He was extremely knowledgeable and answered every question or concern I had. He made the experience memorable and stress free.
A positive experience must first start with the salesperson. Kay Shin was our salesperson and he was excellent to deal with. He treated us with ho...
A positive experience must first start with the salesperson. Kay Shin was our salesperson and he was excellent to deal with. He treated us with honesty and respect. He was very knowledgeable and informative of the vehicles he sell. Before the test drive, he showed us some of the features of the cars we drove. Once we knew, the Lexus was our vehicle to buy- he made it hassle free by listening to us about pricing. We felt the price agreed upon was fair and reasonable. He started the finance, as he is also the finance manager at the dealer. We were impressed with the expediency of the whole process. Overall, we are very happy with your dealership. We trust that you will take care of us in the many years to come. The next day, we picked up our vehicle just like new. Thank you again!