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Reviews

Average Ratings

5.0
19 lifetime reviews.
  • Go see Kay at Union Auto and be impressed!

    I purchased my 2008 Mini Cooper S with the help of Kay at Union Auto. Let me begin by saying EVERYTHING went smoothly. The next thing you should k...


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    I purchased my 2008 Mini Cooper S with the help of Kay at Union Auto. Let me begin by saying EVERYTHING went smoothly. The next thing you should know is that you shouldn't be fooled by the appearance of the lot. It doesn't look like anything special but I suppose that's part of the reason I got my car for a very fair price. I searched the internet for this particular car however, I was looking for a 2009/2010 model. For whatever reason, this '08 Mini showed up on the list. What a happy accident! It looked great so I decided to contact Kay and the rest is history. I test drove the car on a Monday. It was a holiday and since I was financing my purchase through my CU I could not proceed with the purchase. After the test drive, I had mentioned to Kay that I would be getting an extended warranty through the CU. He advised that this was the best way to go since auto dealership warranties are traditionally much more expensive. He was very knowledgeable and forthcoming. Tuesday arrived and I went to my CU to sign the loan papers. I was very surprised to hear the outrageous cost of the extended warranty that the CU was offering. Even the loan officer admitted it was costly. I decided to forgo the warranty. At that moment, Kay had contacted my loan officer asking if he could fax a warranty to her that might work for me. Wow! It was almost identical (the best coverage) to the one offered by my CU at 1/3 the cost! It was within my budget. Kay did this research on his own - without knowing what was transpiring at the bank. So he re-wrote the sales paperwork and re-faxed it the bank. While I waited the loan officer stated how impressed she was with his helpfulness. I explained that he has been helpful from the beginning. After I concluded business at the bank, I headed over to Union Auto to get my Mini! AS PROMISED, Kay had new brakes put on the car, a battery installed, and the car was washed and ready to go. He even had the car smogged next door! Last but not least, he took the car to fill it up with fuel! I live in San Diego county so a full tank of fuel was the cherry on top of the sundae so to speak. Yes - I drove all that way for the car and the impressive service. Kay is professional, friendly, unassuming, and keeps his promises. It is my pleasure to give him and Union Auto a fantastic review. Thanks, Kay! Shawneen

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 10 out of 10

    Kay the financial manager went beyond of what I expected. He was extremely knowledgeable and answered every question or concern I had. He made the...


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    Kay the financial manager went beyond of what I expected. He was extremely knowledgeable and answered every question or concern I had. He made the experience memorable and stress free.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Incredible Sales Service - our salesman Kay

    A positive experience must first start with the salesperson. Kay Shin was our salesperson and he was excellent to deal with. He treated us with ho...


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    A positive experience must first start with the salesperson. Kay Shin was our salesperson and he was excellent to deal with. He treated us with honesty and respect. He was very knowledgeable and informative of the vehicles he sell. Before the test drive, he showed us some of the features of the cars we drove. Once we knew, the Lexus was our vehicle to buy- he made it hassle free by listening to us about pricing. We felt the price agreed upon was fair and reasonable. He started the finance, as he is also the finance manager at the dealer. We were impressed with the expediency of the whole process. Overall, we are very happy with your dealership. We trust that you will take care of us in the many years to come. The next day, we picked up our vehicle just like new. Thank you again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great place to buy

    Very professional and friendly. My salesman Kay went above and beyond what he needed to do to sell me a car. I will go back to buy my wife's car n...


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    Very professional and friendly. My salesman Kay went above and beyond what he needed to do to sell me a car. I will go back to buy my wife's car next year. Take Care and Thank you!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Buying Experience

    Just purchased a 2013 Range Rover I found on-line. A little skeptical at first but communication between us dispelled that. Meeting Kay and the pr...


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    Just purchased a 2013 Range Rover I found on-line. A little skeptical at first but communication between us dispelled that. Meeting Kay and the process of the purchase was easy and pain free. The car was everything he represented on line. I just found my new auto broker and will from now on go thru this company for future purchases. Well worth the 91 mil drive, despite the LA traffic.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • One of the best buying experience

    I bought a car here thanks to the great treatment and options Kay explained to me so well. I bought I used Ford Focus. The facility is great, very...


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    I bought a car here thanks to the great treatment and options Kay explained to me so well. I bought I used Ford Focus. The facility is great, very spacious and the buying process with people like Kay is made so easy. Never pushy, always kind and ready to answer any of my questions and give me suggestions. Simply loved everything about this car dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Kay is the man!

    I visited this dealership after previously visiting 2 others. I dealt with Kay, who was kind enough to show every car I was interested in. The cus...


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    I visited this dealership after previously visiting 2 others. I dealt with Kay, who was kind enough to show every car I was interested in. The customer service was amazing and not comparable to the other dealerships. That is why, because of the fair treatment, communication and excellent explanation of the buying process I ended up buying a car here. Would strongly recommend this dealership and Kay if you need to buy a car! I had amazing buying experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Go see Kay at Union Auto and be impressed!

    I purchased my 2008 Mini Cooper S with the help of Kay at Union Auto. Let me begin by saying EVERYTHING went smoothly. The next thing you should k...


    Show Full Review

    I purchased my 2008 Mini Cooper S with the help of Kay at Union Auto. Let me begin by saying EVERYTHING went smoothly. The next thing you should know is that you shouldn't be fooled by the appearance of the lot. It doesn't look like anything special but I suppose that's part of the reason I got my car for a very fair price. I searched the internet for this particular car however, I was looking for a 2009/2010 model. For whatever reason, this '08 Mini showed up on the list. What a happy accident! It looked great so I decided to contact Kay and the rest is history. I test drove the car on a Monday. It was a holiday and since I was financing my purchase through my CU I could not proceed with the purchase. After the test drive, I had mentioned to Kay that I would be getting an extended warranty through the CU. He advised that this was the best way to go since auto dealership warranties are traditionally much more expensive. He was very knowledgeable and forthcoming. Tuesday arrived and I went to my CU to sign the loan papers. I was very surprised to hear the outrageous cost of the extended warranty that the CU was offering. Even the loan officer admitted it was costly. I decided to forgo the warranty. At that moment, Kay had contacted my loan officer asking if he could fax a warranty to her that might work for me. Wow! It was almost identical (the best coverage) to the one offered by my CU at 1/3 the cost! It was within my budget. Kay did this research on his own - without knowing what was transpiring at the bank. So he re-wrote the sales paperwork and re-faxed it the bank. While I waited the loan officer stated how impressed she was with his helpfulness. I explained that he has been helpful from the beginning. After I concluded business at the bank, I headed over to Union Auto to get my Mini! AS PROMISED, Kay had new brakes put on the car, a battery installed, and the car was washed and ready to go. He even had the car smogged next door! Last but not least, he took the car to fill it up with fuel! I live in San Diego county so a full tank of fuel was the cherry on top of the sundae so to speak. Yes - I drove all that way for the car and the impressive service. Kay is professional, friendly, unassuming, and keeps his promises. It is my pleasure to give him and Union Auto a fantastic review. Thanks, Kay! Shawneen

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great customer service, Kay was awesome

    Kay helped me buy a new car and I can't describe how great my experience was with him and with Union Auto Group. Their place is beatufiful and the...


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    Kay helped me buy a new car and I can't describe how great my experience was with him and with Union Auto Group. Their place is beatufiful and their stuff will treat you perfectly. I worked with Kay and he gave me amazing attention and showed me around and answered my questions with great expertise and calmness. That is why I made a purchase and I'm here to say that this is one of the best dealerships I've visited. Amazing

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Kay made my life simple!!!

    I can't say enough wonderful things about my experience with Kay. Best deals Best customer service And my favorite part is his honesty!! Thanks Ka...


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    I can't say enough wonderful things about my experience with Kay. Best deals Best customer service And my favorite part is his honesty!! Thanks Kay for being so awesome and working so hard to satisfy your customers. I recommend Kay at Union Auto Group for anyone out there looking for a new ride. He will not let you down.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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