Kia Downtown Los Angeles

Quick and fast service my service person help me and got me in out and checked on me while I was there

Great experience with the help of one of your associates, Levi. He was outstanding! Thanks.

Professional but more communication was needed. Understandable since they are very busy. Will recommend to others.

Service advisor Desiree was really helpful and kept me informed about the updates on my vehicle, great advisor. There was a delay of a few days from the Factory warranty people to approve the service, but other than that, all was good. Good thing I asked for a loaner car, and I got one.

The environment is pleasant. The staff is professional and was honest with me both times I bought a car here. Service people are also great.

Arturo was a great service advisor. His communication was clear and he brought a great positive attitude to each interaction we had. I enjoyed my service with this dealership and will definitely be returning.

Pablo the sales person was very friendly made us feel welcomed. Will definitely go back

Service manager did not seem to care at all about my needs. I had a factory recall that needed to be taken care of and he was not very knowledgeable as to what that entailed. His initial assessment of how long my service would take was 2 hours but I ended up spending 7 hours waiting in their lounge.

The sales and finance people I worked with at Kia Downtown LA hid the fact that the new car I was leasing had previously been leased out until we were hours in to paperwork. They kept me at the dealership for over four hours--most of the time I was waiting for them to bring the car from another lot or clean it. They repeatedly gave me incorrect time estimates. The carpet of my "new" car was still dirty even after they cleaned it. The car is fine and it's the one I wanted but I had a shady experience with the people at the dealership, it definitely left a bad taste in my mouth.

I've always liked the service that they provide. Very nice people. I'm a KIA MEMBER SINCE 2015