Mercedes-Benz of El Paso

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
61 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 27, 2019

    The dealership is totally fantastic from the beginning to the end it’s a wonderful fantastic experience here at hoy Mercades the entire staff will go... out of the way for you you will never find a more wonderful fantastic experience in getting a car

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    Shopped for a new car
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  • 5.0 out of 5
    May 15, 2018

    This review is to complement Joel Montelongo One his exceptional customer service skills. Joel is always willing to assist and make sure my expectations... are met and I have A great experience every time I have My E350 serviced. I have been going to El Paso Mercedes service department since 2015. And I have No complaints. Thank you

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    Came in for service or repair
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  • December 26, 2016

    Very friendly staff and very attentive they met all my needs and when I called about the car they were very fast to respond they showed me the car, they... let me test drive it and give me a Carfax I was very pleased.

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    Shopped for a used car
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  • 5.0 out of 5
    March 8, 2018

    I’ve never imagined a car buying experience as efficient and expedient as I did at the El Paso Mercedes Benz location. From start to finish my representative... listened to my needs and desires. I HIGHLY recommend and WILL continue any and all of my vehicle purchases and/or needs at this location!

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    Shopped for a new car
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  • 5.0 out of 5
    October 24, 2016

    I had an excellent experience at this dealership. The sales associate Armando was professional and was not pushy. I would recommend this dealership and... Armando in particular, if you really wants to get the best possible deal. The finance did not took long, was quick and satisfactory on time and readiness.

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    Shopped for a new car
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  • 5.0 out of 5
    October 15, 2016

    I had an excellent experience at this dealership. The sales associate was professional and was not pushy. I would recommend this dealership.

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    Shopped for a new car
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  • 5.0 out of 5
    October 12, 2016

    I brought my 2006 Volkswagen Jetta in for services, and the great staff here helped me leave with a new 2017 Jetta for a great deal.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Alexander, for the great review! So glad our team could be helpful. Here's to new roads ahead in your 2017 Jetta!

  • 5.0 out of 5
    September 30, 2016

    My car was declared with a total loss after I had a car accident. I went to the body shop in order to pick up my belongings. When I was taking out my last... things, Jonathan Raggo approached me and my dad. He told us he could help us get a new car at he Volkswagen dealer ship. I was very uneasy to purchase a new car. He brought us in and gave us an in detail description of the Jetta and all the things that made the car extra safe. He was very patient and nice and helping us answer our questions. He made a great effort to get me a car and thanks to him, I have a brand new car. Really appreciate the effort. The dealership has awesome customer service as well so dedicated.

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    Came in for service or repair
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    Dealer Response

    Thank you very much, Alejandra, for your review! So glad Jonathan could be of help! We will definitely pass the message along! We look forward to serv...ing you with 5-star customer service any time!

  • 5.0 out of 5
    September 27, 2016

    Alfred and all of the good folks at Hoy Mercedes were professional and helpful. Above all there was no haggling, no hassle and we were made to feel like... family. Thank you all for a great experience! We will be back when it is time for another Mercedes!!!

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    Dealer Response

    Thank you for the great review! It's always good to hear we're living up to our commitment to providing exceptional customer service. We look forward ...to serving you anytime!

  • 5.0 out of 5
    September 23, 2016

    Great service from Jonahan Raggo and staff during my car purchase!

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    Shopped for a new car
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    Dealer Response

    Thank you for the great review! We will pass the message along to Jonathan and the rest of the team. We look forward to serving you with exceptional s...ervice anytime!

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