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Reviews

Average Ratings

5.0
25 lifetime reviews.
  • Exceptional service received.

    Exceptional service provided by the whole team but I would like to particularly highlight the one received from Jorge Salas and Ismael Rodriguez. ...

    Dealer Response

    Thank you Luis for the kind words about Jorge and Ismael! We are thrilled that you had such a wonderful experience here with us! We thank you for ...


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    Exceptional service provided by the whole team but I would like to particularly highlight the one received from Jorge Salas and Ismael Rodriguez. From the first call, everything was handled by Jorge professionally, quickly and more importantly transparently. He provided full details of the vehicle in the prior to purchase conversations. Since the vehicle was an Infiniti (hence not a BMW or Mini), they agreed on sending it to an authorized dealer for a complete inspection. During the inspection I confirmed that the El Paso BMW dealer also performs a very detail inspection on their used vehicles as no major issues were found by the Infiniti personnel (other than the air cabin filter that needed replacement). As I was flying from Houston, they even picked me up at the airport and have most of the paperwork ready to accelerate the process. Then it was the time of Ismael who showed me the car and provide full details of all my 1,000 questions (other than few very technical ones, Infiniti manufacturer related). At the end of the day and in a matter of approximately 30 hours since I first contacted them, I drove my car happily out of the dealer, back home. Thanks for such a nice, fast and professional work guys. Keep up the good work.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Luis for the kind words about Jorge and Ismael! We are thrilled that you had such a wonderful experience here with us! We thank you for your business and look forward to your next visit!


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  • Purchased 535i with Bill

    Bmw of El Paso has great customer service by New BMW owner from El paso, tx | September 20, 2016 I wanted a car that my wife would love to drive ...

    Dealer Response

    Hello Oscar, Thank you for your review and kind words regarding Bill. We're pleased with the exceptional service you received from Bill. We appre...


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    Bmw of El Paso has great customer service by New BMW owner from El paso, tx | September 20, 2016 I wanted a car that my wife would love to drive all the time, it had to have luxury and performance when you need it. I called my local dealer, BMW of El Paso and they transferred my call to Mr. Bill Stapleton, I told him what I was looking for and he told me he had something that he thought I would like. I gave him my phone number and he sent me pictures of the vehicle immediately, once I saw the it I said Bingo! The next day my wife and i went over to purchase the vehicle. I must say that Mr. Bill Stapleton took good care of us from the beginning and we really appreciate it, the next bmw I buy will be from him as well. This car has the performance of a g8 gt with the fuel economy of a camry and the luxury of a bmw. If you buy this car buy from dealer and get all the warranties available so you'll be covered. They treat you like a king, specially Mr. Bill Stapleton at BMW of El Paso. Read more at https://www.cars.com/research/bmw-535-2014/consumer-reviews/#kwWJbogpl0evsRX3.99

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Oscar, Thank you for your review and kind words regarding Bill. We're pleased with the exceptional service you received from Bill. We appreciate your business! Please come back to visit with us again.


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  • Mr. Bill Stapleton

    Over the years Mr. Stapleton has proved himself to be very good car salesman it has become a good friend. He has told me 3 cars the last 7 to 8 ye...

    Dealer Response

    Hello John, Thank you for your review and kind words regarding Mr. Stapleton. We're very pleased with the services you have received from Mr. Sta...


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    Over the years Mr. Stapleton has proved himself to be very good car salesman it has become a good friend. He has told me 3 cars the last 7 to 8 years. Each and every time the process is better and better each and every time. My most recent purchase is a 2012 Dodge Ram 1 ton pickup with a diesel and 4 wheel drive. I have been looking for such a truck for a year or so. Bill got one in on a trade in call me and by the end of that day that truck was mine exactly what I wanted. He had been looking for that truck for over a year for me. Now that's and perseverance. I would recommend him highly to any of my friends or my companies for any of their transportation needs. Thank you. Mr. John Matthews El Paso Texas.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello John, Thank you for your review and kind words regarding Mr. Stapleton. We're very pleased with the services you have received from Mr. Stapleton. We hope you enjoy your RAM for years to come! Please come back and visit us again.


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  • BMW 3 series

    It was an awesome experience purchasing my 1st BMW at BMW of El Paso. Thank you Ismael Rodriguez for taking the time to help me through my purch...

    Dealer Response

    Hello Sonya, Thank you for your review and kind words regarding Ismael. We hope you enjoy your BMW for years to come! Please come back and see us...


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    It was an awesome experience purchasing my 1st BMW at BMW of El Paso. Thank you Ismael Rodriguez for taking the time to help me through my purchase. You are a great agent!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Sonya, Thank you for your review and kind words regarding Ismael. We hope you enjoy your BMW for years to come! Please come back and see us again.


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  • Comliment BMW Bill Stapleton

    Recently, I went looking to buy a certified BMW at the El Paso BMW. I met Bill Stapleton at the dealer. I told Bill what I was looking for. He ...

    Dealer Response

    Hello, Thank you so much for your review and kind words regarding Bill. We're pleased with the excellent service you received from Bill. We appre...


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    Recently, I went looking to buy a certified BMW at the El Paso BMW. I met Bill Stapleton at the dealer. I told Bill what I was looking for. He was very helpfull. That day, I purchased a certfied BMW 5 series. Because of the excellent attention that Bill provided, I decided to return buy my wife a certified BMW. I went to Bill again and purchased another BMW. If you ever go to BMW of El Paso, look for Bill He will explain every thing you need to know about the car before you buy a certified BMW. Great job Bill. BMW of El Paso is lucky to have you.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, Thank you so much for your review and kind words regarding Bill. We're pleased with the excellent service you received from Bill. We appreciate your repeat business. Please come back and see us again!


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  • Bill Stapleton is on point as a Sales Rep.

    Bill took great care of me as a sales representative he always went the extra mile to assist me when I had time allotment issues to take care of d...

    Dealer Response

    Awesome! Thank you for your review and kind words. We're happy you were able to receive excellent service from our staff. Please come back and see...


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    Bill took great care of me as a sales representative he always went the extra mile to assist me when I had time allotment issues to take care of details. Manager took care of the deal in a timely fashion. Finance representative was prepared and executed efficiently (not a financed deal). When I left I felt positive that my wife would be happy with the purchase. Thanks again Bill!! awesome stuff.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Awesome! Thank you for your review and kind words. We're happy you were able to receive excellent service from our staff. Please come back and see us again!


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  • Sales person at BMW Bill

    This guy knows how to take care of his customers. Best sales person I have ever encountered.

    Dealer Response

    Hello, Thank you so much for your review. We're pleased to hear you received excellent service from our staff. Please come back and see us again!


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    This guy knows how to take care of his customers. Best sales person I have ever encountered.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you so much for your review. We're pleased to hear you received excellent service from our staff. Please come back and see us again!


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  • Used car feels like new

    Great experience overall buying a used vehicle. Simple buying process thanks to Bill who did an awesome job helping me through the paperwork and m...

    Dealer Response

    Hello, Thank you for your review and kind words regarding Bill. We're please to hear you received excellent service from Bill. Please come back a...


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    Great experience overall buying a used vehicle. Simple buying process thanks to Bill who did an awesome job helping me through the paperwork and meeting my needs. Very good follow up, they make you feel like you bought a new car.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, Thank you for your review and kind words regarding Bill. We're please to hear you received excellent service from Bill. Please come back and see us again.


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  • Love bmw

    I love BMW and I love the service! Thank you omar Salcido for helping me in the the purchase of my new car! You guys rock!!!

    Dealer Response

    Hello, Thank you for your review and kind words. We're pleased you were able to receive excellent service. We hope you enjoy your new vehicle for...


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    I love BMW and I love the service! Thank you omar Salcido for helping me in the the purchase of my new car! You guys rock!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, Thank you for your review and kind words. We're pleased you were able to receive excellent service. We hope you enjoy your new vehicle for years to come!


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  • Thanks

    Got today my BMW 5 Series. I had Bill Staton as a salesperson. The Service was just perfect he treat me pretty good. How he talked with me and how...

    Dealer Response

    Hello, Thank you for your review and kind words. We're pleased you receive excellent service. We hope you enjoy your 5-series for years to come!


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    Got today my BMW 5 Series. I had Bill Staton as a salesperson. The Service was just perfect he treat me pretty good. How he talked with me and how he showed and explained me everthing was perfect. I never had a bad feeling about what he is telling me. Great man with a lot of experience. Thanks for that.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for your review and kind words. We're pleased you receive excellent service. We hope you enjoy your 5-series for years to come!


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