BMW of El Paso

Joe Armendriz was excellent, professional, and vet helpful. Nothing beats BMW service!! Always thorough with their work, but with the outstanding customer... service that you would expect from BMW

I bought my certified BMW here last year and got the extended warranty. in less than a year, I have had to take the car in twice to fix minor issues and... only spent $50 out of pocket to fix the issues. Service is great and I love the new facility.

I found a used Acura online and worked with Anais and Jorge to put the deal together. I live in Ohio and they were MORE than willing to do anything it... took to get the deal done especially from half way across the country. I was beyond satisfied with their ability to make things happen. They weren't pushy or too over the top. I would highly recommend anyone looking for a car either new or used to visit BMW El Paso - It was a great experience and I would definitely do it again.

Excellent service and Carlos is the kind of professional who makes the entire process smooth and efficient. It is obvious he know his profession and BMWs.... He is friendly and take care of the customers in a prompt and efficient way. Despite conflicting priorities, he takes the time to acknowledge customer inquires and goes out of his way to keep you informed right up until your car is ready. I appreciate this kind of effort and I am certain you can expect the same. Thank you for taking care of my BMW. Keep up the good work.

I took my BMW lease in for service with 29.000 miles on it. I was told I needed an alignment but they came back and said that the rear tires were worn.... I said that I was turning in the car in 6 months so just go ahead do alignment only for 189.00. When I went to check out the bill was over 600.00 because they had put 2 new tires on the rear. I told them that I hadn’t agreed to buy new tires but the service writer said I had authorized them. BS... she said the tires were at 1/32 of tread left and that they had to put new tires on to do the alignment.. I asked to speak to a mgr and told him to put the old tires back on. They did this and still charged me for an alignment which they didn’t perform on the old tires. After the old tires were put back on I looked at them and they were identical to the ones on the front... tires at 1/32 are bald, my tires aren’t bald by any stretch of the imagination. In short, beware of the BMW service dept in El Paso.... I can’t wait to turn in my 328i so I don’t have to go there again.

Made time for an oil change last minute, called at 1pm and serviced at 450pm and on the road at 6pm!! Great service and thank you

Sergio advisor great at his job and always provides excellent customer service any time I need my vehicle serviced. Would definitely send friends and family... to BMW El Paso.

Enrique Morales has been providing me with the best customer service and Chris Guzman from service is very welcoming and attentive. I really appreciate... going beyond your customers needs!

Mr. MORA WAS GREAT , my vehicle is coming from another dealer since the color I want it was not available , it's taking a little bit too long, but Mr Mora... works with the numbers and got me e good deal.

Alex was great. Very knowledgeable and courteous staff. Went there for oil change. Have me shuttle to drop off and pick up. Work done on time. Great job.