Reviews
Write a reviewThey care
I have been serving my 2010 BMW 335i here since new. I have never been disappointed, and their friendly staff, and trained technicians have keep my car all BMW for thirteen years now! Here are a few of my observations about them which I believe you will appreciate too. Appointment scheduling is simple and reliable. You will be cheerfully greeted upon your arrival in their modern facilities. In a short time your vehicle will be processed in and service started. I like that they keep you informed of maintenance or repair concerns by video so you can see exactly what might be an issue. I full evaluation report is also included providing a quote for each service issue noted. Call or text your service technician anytime should questions develop. They are responsive and have a genuine interest in your service experience. I rely on BMW of El Paso, their service has only improved in the years since that first time I brought my car to them. Please pass on my appreciation to Alex and all the technicians who worked on my car. Thank you. Keep up the great work and customer caring.
West Texas Owner, it's experiences like yours that really keep us motivated! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Dealership Never contacted me.
Dealership Never contacted me. I tried calling was told a salesman would call me but never did
I apologize for your service experience. Can you please contact me so I can make this right? I cannot find your name in our database; I would love to hear back from you. Jorge Salas Pre-Owned Sales Director 915.887.6118 jsalas@bmwofelpaso.com
Worst dealer experience anywhere, avoid this place like
Worst dealer experience anywhere, avoid this place like the plague. Went for an oil change, I was quoted 180+ when I asked why so much the advisor became rude & started having an attitude, I’ve done tons of oil changes here for around $130. I also came to have my tire replaced under warranty, I called about this and was told I had to cover labor, which I was quoted was $60, today it magically went to $90. This place is super dishonest. Stay away!
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Christian Ugarte Service and Parts Director (915) 887-6120
Great service
Great service as always !!! Alex and her team are great , she always goes out of her way to assist. Thank you. Alex. I appreciate it
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Amazing
I went to do my oil services and check my tires pressure and they do all my needs in couple hours very satisfied with the professional service that Miss Alex provide me. 100% I recommended BMW Services
Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Great experience at BMW.. Not like the rest.
I Always feel taken care of when I visit bmw.. Customer service is great.. I love that they update you through text and how your car is doing during the visit
We're excited to hear that our team took care of you and that everything went smoothly. We thank you for your business and look forward to your next visit!
HEIDI IS AWESOME!! She has always gone the extra!
Heidi is THE BEST service person anyone can have!! She is caring and always goes the extra mile for us!!! Thanks Heidi!! We will be back any time we need service.
Thank you for your kind review of Heidi, we appreciate your business Karla!
Happy BMW Owner
Karina was a great help with the repair process and went the extra mile for me. She made sure I had transportation and was helpful when my credit card had issues.
Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Very satisfied with decision to buy from BMW.
Bought 2 cars in the last two years! Everything about BMW is GREAT...customer service/interaction, speed of vehicle servicing, knowledge of staff, and cost/benefit. I have even had family by from BMW of El Paso.
Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Amazing Service
Excellent, professional and prompt service. Carlos treated us great! The videos were a nice added touch and very informative. This kind of service will keep bringing us back.
Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!