Reviews
Write a reviewWatch out Ismael RodrÃguez, F&I MANAGER is a pathological
Watch out Ismael RodrÃguez, F&I MANAGER is a pathological liar. If you value your time and money stay away from this stealership.
Service Dept.
Service Dept. is terrible. Once you buy the car, they don’t care about you anymore. When you are buying, they treat you super nice and are very friendly.
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Christian Ugarte Service Director cugarte@bmwofelpaso.com
These guys are amazing very fun and professional and very
These guys are amazing very fun and professional and very patient. Perfect service and attention to detail.
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
New service advisor took better care of my issues than
New service advisor took better care of my issues than the last one that suddenly left. Never have a problem at this dealership.
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Heidi is the best!
Heidi is the best service advice ever! They always take very good care of me! I’ve actually purchased and maintained seven cars here. They all know me by name!
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Great service high tech … a bit expensive
Had my car serviced here great service appointment available so I didn’t have to wait. Place is renovated and looks very clean. Got a video update of what’s going on with my car, parts are a bit expensive over msrp / retail price .example tires quote 330 each , found them at 266 each at local tire shop.
Thank you for the feedback. We thank you for your business and look forward to your next visit!
Avoid service manager
The product is great BMW most of the staff is great. My concerns were with the service manager who could use numerous courses on customer relations .
Thank you for bringing this to my attention. I apologize your experience with your service advisor was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Christian Ugarte Service and Parts Director cugarte@bmwofelpaso.com
Friendly and helpful service department.
Friendly and helpful service department. All the staff was nice and they helped me as I am new BMW owner.
Thank you. We're glad that you had an excellent experience with your recent service visit.
Carlos at Service is very professional, efficient, kept
Carlos at Service is very professional, efficient, kept me always informed about the status of the car and parts. Highly recommend him when your car needs service.
Thank you for the recommendation and kind words for Carlos! We thank you for your business and look forward to your next visit!
Outstanding BMW Dealership
Alex is the best service advisor in the world!!! Maintenance is great and reliable. The best BMW dealership that has serviced my vehicles in the past 15 years.
Thank you for your kind words for Alex, we appreciate it!