BMW of El Paso

I have been serving my 2010 BMW 335i here since new. I have never been disappointed, and their friendly staff, and trained technicians have keep my car all BMW for thirteen years now! Here are a few of my observations about them which I believe you will appreciate too. Appointment scheduling is simple and reliable. You will be cheerfully greeted upon your arrival in their modern facilities. In a short time your vehicle will be processed in and service started. I like that they keep you informed of maintenance or repair concerns by video so you can see exactly what might be an issue. I full evaluation report is also included providing a quote for each service issue noted. Call or text your service technician anytime should questions develop. They are responsive and have a genuine interest in your service experience. I rely on BMW of El Paso, their service has only improved in the years since that first time I brought my car to them. Please pass on my appreciation to Alex and all the technicians who worked on my car. Thank you. Keep up the great work and customer caring.

Dealership Never contacted me. I tried calling was told a salesman would call me but never did

Worst dealer experience anywhere, avoid this place like the plague. Went for an oil change, I was quoted 180+ when I asked why so much the advisor became rude & started having an attitude, I’ve done tons of oil changes here for around $130. I also came to have my tire replaced under warranty, I called about this and was told I had to cover labor, which I was quoted was $60, today it magically went to $90. This place is super dishonest. Stay away!

Great service as always !!! Alex and her team are great , she always goes out of her way to assist. Thank you. Alex. I appreciate it

I went to do my oil services and check my tires pressure and they do all my needs in couple hours very satisfied with the professional service that Miss Alex provide me. 100% I recommended BMW Services

I Always feel taken care of when I visit bmw.. Customer service is great.. I love that they update you through text and how your car is doing during the visit

Heidi is THE BEST service person anyone can have!! She is caring and always goes the extra mile for us!!! Thanks Heidi!! We will be back any time we need service.

Karina was a great help with the repair process and went the extra mile for me. She made sure I had transportation and was helpful when my credit card had issues.

Bought 2 cars in the last two years! Everything about BMW is GREAT...customer service/interaction, speed of vehicle servicing, knowledge of staff, and cost/benefit. I have even had family by from BMW of El Paso.

Excellent, professional and prompt service. Carlos treated us great! The videos were a nice added touch and very informative. This kind of service will keep bringing us back.