Reviews
I was able to handle mostly everything over the phone and
I was able to handle mostly everything over the phone and online which is a huge plus. When I arrived my salesperson Sall Hernandez was there to great me. We worked out some add ons to the vehicle and negotiated the typical and I was out of there and on my way home in under two hours. Very efficient group of people, finance was great too they didn’t pressure me to take any of the packages. They laid out terms and prices with and without answered any questions and I made my own decision. This place was great!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Joshua, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Even with the dealership name change service is still
Even with the dealership name change service is still excellent, my service advisor Aaron Wade is extremely knowledgeable and extremely helpful. I will always use this dealership for any service I need.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Roman, we're happy you found Aaron to be so supportive during your experience here at Group 1 Ford El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.
Staff was super friendly, answered all my questions.
Staff was super friendly, answered all my questions. Service was very fast. Very easy to book and use my points. Overall a great experience. Will book again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sofia, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford El Paso! We are always more than happy to assist you if anything else comes up. Take care!
Jerrymyles is a great service advisor, very helpful and
Jerrymyles is a great service advisor, very helpful and professional and its a plus when they remember there customers its like meeting with a friend. Great Customer Service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Jerrymyles here at Group 1 Ford El Paso! Thank you again, and have a fantastic day!
I'm happy with the Professional service provided.
I'm happy with the Professional service provided. The time and the attention provided was exceptional. The whole process felt very intimate and personalized, more than buying a car they wanted us to be comfortable during every step of the way.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rogelio, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
Daniel Contreras is the best service advisor Shamaley
Daniel Contreras is the best service advisor Shamaley Ford has hands down. I definitely recommend visiting this dealership to all of my friends. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Juan, we're happy you found our staff Daniel to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This was my first time experiencing the service
This was my first time experiencing the service department here, and I was absolutely impressed! Definitely exceeded my expectations. Everything from the waiting area to the time in service and the professionalism and attention to detail was a very pleasant experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Oscar, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Mr. Jose Carrillo is the Perfect service advisor. He’s
Mr. Jose Carrillo is the Perfect service advisor. He’s always very helpful, polite and curteous.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Héctor, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you have any further questions, please give us a call. We're always happy to help!
Came for a scheduled maintenance for my transmission
Came for a scheduled maintenance for my transmission service and was taken in with great care for my truck.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford El Paso. If you have any further questions, please don't hesitate to reach out!
Good service, no complaints.
Good service, no complaints. Friendly staff and great communication. Would definitely recommend to friends and family!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!