Very impressed with how they took care of my son's F150. Recommend Manny Saenz. Great service!
Thank you, Ron! If there is ever anything we can assist you with, please let us know.
Mr. Armando is a very professalesman. I would recommend him to anyone. Overall,I had postivie experience at Shamaley Ford. Great inventory of cars and... professional customer service.
Thank you Phong for the kind words! We thank you for your business and look forward to your next visit!
Excellent service provided by Chuy Martinez!!! Responsive and supportive and most importantly-honest!!! Had a terrible experience at Casa Ford Servi...ce Dept. And will never return there. Thank you Shamaley!
Thank you for the kind words! We thank you for your business and look forward to your next visit!
It was a great experience buying our new ford explorer here with you guys definitely I will recommend it..manny was very professional and polite thank... you for everything we really appreciate it
Thank you Francisco for the kind words! We thank you for your business and look forward to your next visit!
Service Advisor did excellent job going over the jobs to be preformed in my truck . Was very polite and professional. Seems to me Shamaley Ford empl...oyees go above and beyond the call of duty to have the best costumer Servive el
Thank you Raul for the kind words! We thank you for your business and look forward to your next visit!
It was a great experience to buy my new vehicle here. I got everything I wanted at a great price. I will shop here again. Thank you Robert Gilliam.
Hello Carlos, Thank you for your kind words for Robert, and we know you will love your new Shelby!
Sabrían did a good job explaining recommended services and repairs. Price is affordable will continue to be my service center . looking for recommen...dationed schedule repairs
Thank you for being our customer, Enrique! We appreciate your review of our service department!
My power window was no longer operable. I was given a drop off appointment for 8:30am. My job was assigned to Jesse Bair, who advised me upon arrival ...that it could take up to one and a half to two hours before they could diagnose the problem. Jesse advised me that most likely my vehicle would need to have the window regulator replaced. I informed Jesse that because I needed my truck for work, I would wait for it in the lobby. After two hours had passed, I went to check with Jesse at which time he informed that they were looking into the problem. During my wait, I received a text msg from Almendra Maese, service administer, advising me that if I would like an update I could text her. So after 4 hours of not hearing anything from anyone I sent Almendra a text asking for an update. One half hour later she replied that she would check with Jesse and get back. After not hearing anything for half an hour, I texted Almendra again looking for an update. She then advised me that Jesse would soon come out to see me. When Jesse appeared he could not tell me how much longer it was going to take. Instead, he re-assured me that the window regulator would need replacement and he would look into it. My vehicle was finally turned over to me at 4pm along with shocking bill for over $400. In retrospect, Shamaley Ford did a horrible job keeping me informed of the progress on repairing my vehicle and advising me on what charges to expect. No amount of fancy advertising will ever get me to return for any reason. I regret not having read some of the negative reviews prior to my decision to bring my vehicle in for repair, or I would have most likely decided to take it elsewhere.
Mr. Navar, good afternoon. Thank you for your recent feedback. I apologize for the inconvenience and lack of communication you received while you were... here recently. If there is anything I can do for you moving forward, please do not hesitate to contact me. I can also schedule a meeting, for you to come in with our Service Manager if you would like to speak with him. Please call me at 915.629.4282. Thank you, Reyna Gutierrez.
took truck for recall, service said front brake shoes needed replacement, took truck back because of squeaking noise, they said rear shoes needed repl...acement, took truck back, service said the rotors needed resurfacing, and brake shoes needed replacement, the charged me twice for the brakes shoes, talked to service manager manager, provided invoice, Manny said he would look into it. Well 3 months later, 23 calls and messages later, nothing yet. Not fake news.
Hi Robert, thank you for informing me of your problems with the double charging, as clearly that needs to be changed. I will be speaking to Manny ASA...P and I would love to personally assist you. My contact info is below. Reyna Gutierrez Director of Business Development & Customer Relations 915-629-4282 email@example.com
Worst service from the bottom taking car in contacting me to the work done to the car bad bad work including manager manny they messed the car up more... then had the guts to call if we wanted to trade it in dont go to this place bad service..
Thank you for bringing this to my attention. I apologize that your recent service visit was unpleasant. I would like an opportunity to fix this and to... earn your business, please contact me at 915.629.4555. I look forward to speaking with you. Debbie Flores