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Reviews

Average Ratings

4.2
32 lifetime reviews.
  • Excellent

    Very impressed with how they took care of my son's F150. Recommend Manny Saenz. Great service!

    Dealer Response

    Thank you, Ron! If there is ever anything we can assist you with, please let us know.


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    Very impressed with how they took care of my son's F150. Recommend Manny Saenz. Great service!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Ron! If there is ever anything we can assist you with, please let us know.


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  • Review

    My experience getting this new car was simply amazing, the dealer that was helping me throught the process is a really nice guy! And so helpful. I...

    Dealer Response

    Thank you Daniel for the kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience. We thank ...


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    My experience getting this new car was simply amazing, the dealer that was helping me throught the process is a really nice guy! And so helpful. I am coming back to get another ford definitely.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Daniel for the kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience. We thank you for your business and look forward to your next visit!


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  • My new car!!!

    Great experience. Very satisfied. I'll definitely be back there for my next purchase.

    Dealer Response

    Hi Henry, thank you for your kind words. We appreciate your business!


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    Great experience. Very satisfied. I'll definitely be back there for my next purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Henry, thank you for your kind words. We appreciate your business!


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  • Great Service!

    Great customer service! Sales Agent earned my trust and the overall environment was great.

    Dealer Response

    Thank you for your wonderful response to the quality of service our staff provides, Jesus! We appreciate your business and hope to see you here ag...


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    Great customer service! Sales Agent earned my trust and the overall environment was great.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful response to the quality of service our staff provides, Jesus! We appreciate your business and hope to see you here again. Take care!


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  • Mariareymisho88

    This time I had an awesome experience Manny Saenz did a wonderful job on my ford focus . Also took care of the other recall door ladge replaced a...

    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Maria. Thanks again for your business! Take ...


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    This time I had an awesome experience Manny Saenz did a wonderful job on my ford focus . Also took care of the other recall door ladge replaced and worked on my car and fixed my problem now my car runs great thanks Shamaley ford.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Maria. Thanks again for your business! Take care!


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  • Eexcellent

    Excellent customer service, honest people. I recommend this dealership

    Dealer Response

    Thank you Adriana for the kind words! We look forward to your business with us again!


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    Excellent customer service, honest people. I recommend this dealership

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Adriana for the kind words! We look forward to your business with us again!


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  • Oil change

    When we get a call to say car is ready and we show up, we shouldn't have to wait 30 minutes to actually get the paperwork and then wait another 15...

    Dealer Response

    Hi Cynthia, Thank you for your feedback. Here at Shamaley, we always welcome our customer's input on how we can improve our process. I will brin...


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    When we get a call to say car is ready and we show up, we shouldn't have to wait 30 minutes to actually get the paperwork and then wait another 15 minutes to get the billing corrected. Other than that good service

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Cynthia, Thank you for your feedback. Here at Shamaley, we always welcome our customer's input on how we can improve our process. I will bring this up to our Service Manager so that we can take a look at how we can improve moving forward. Thank you for the opportunity to earn your business. Please let us know if we can do anything for you moving forward and thank you for being the best part of Shamaley Ford! Reyna Gutierrez Digital Director


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  • Fixing My Front Seat

    I took my car in to get an estimate on a repair of my front seat. What was supposed to take three hours ended up taking literally all day. In th...

    Dealer Response

    Thank you for bringing this to my attention. I apologize that the estimate for repairs took longer than expected. I would like an opportunity to f...


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    I took my car in to get an estimate on a repair of my front seat. What was supposed to take three hours ended up taking literally all day. In the end, the fix was going to be well over $1000. I decided to not complete the repairs. I even gave them the TSB that would solve the issue.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this to my attention. I apologize that the estimate for repairs took longer than expected. I would like an opportunity to fix this and to earn your business, please contact me at 915-629-4282. I look forward to speaking with you. Reyna Gutierrez Digital Director


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  • Shamaley Ford/ Luis Alatorre

    Very pleasant and painless process. The facilities were very comfortable

    Dealer Response

    Thank you Eduardo! We look forward to your business with us again!


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    Very pleasant and painless process. The facilities were very comfortable

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Eduardo! We look forward to your business with us again!


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  • The Best!

    Did a great job in helping me. Came here angry and I left happy. ...

    Dealer Response

    Thank you Dakota! We look forward to your business with us again!


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    Did a great job in helping me. Came here angry and I left happy. . .

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Dakota! We look forward to your business with us again!


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