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Reviews

Average Ratings

3.4
Average based on 16 reviews
  • Excellent

    Very impressed with how they took care of my son's F150. Recommend Manny Saenz. Great service!

    Dealer Response

    Thank you, Ron! If there is ever anything we can assist you with, please let us know.


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    Very impressed with how they took care of my son's F150. Recommend Manny Saenz. Great service!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Ron! If there is ever anything we can assist you with, please let us know.


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  • Worst service ever!!

    Do not take your vehicle there for service. They have no idea what they are doing and it starts with management!!!

    Dealer Response

    Thank you for your feedback about your service experience because that should not have happened. I want to use your case as a learning opportunity...


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    Do not take your vehicle there for service. They have no idea what they are doing and it starts with management!!!

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback about your service experience because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please give me a call at 915.629.4282 so I can learn more? Tony Hernandez Digital Director


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  • Shamaley Ford Sales

    Great customer service from Mr. Jaime Luna. Hebteuly cares for his customers and goes above and beyond to satisfy their needs.

    Dealer Response

    Hello, Thank you for your review and kind words regarding Jaime. We're pleased with the service you received from Jamie. Please come back and see...


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    Great customer service from Mr. Jaime Luna. Hebteuly cares for his customers and goes above and beyond to satisfy their needs.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for your review and kind words regarding Jaime. We're pleased with the service you received from Jamie. Please come back and see us again!


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  • Truck Buyer

    My salesmen was very helpful and catered to all of my needs. I explained to the salesman what I needed and he found the right truck for me.

    Dealer Response

    Thank you Raul! We are thrilled that you had such a great car buying experience here with us! We look forward to your business with us again!


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    My salesmen was very helpful and catered to all of my needs. I explained to the salesman what I needed and he found the right truck for me.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Raul! We are thrilled that you had such a great car buying experience here with us! We look forward to your business with us again!


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  • Warranty Issues

    Purchased extended warranty on a vehicle I purchased 10 months ago and I am unable to use it for repairs.

    Dealer Response

    Thank you for your feedback about the warranty and the repairs because that should not have happened. I want to use your case as a learning opport...


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    Purchased extended warranty on a vehicle I purchased 10 months ago and I am unable to use it for repairs.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback about the warranty and the repairs because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please give me a call at 915.629.4282 so I can learn more? Tony Hernandez Digital Director


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  • Service

    Nice job and I like the way tge person explained the issue of my escape

    Dealer Response

    Thank you Rose for the kind words! We thank you for your business and look forward to your next visit!


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    Nice job and I like the way tge person explained the issue of my escape

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Rose for the kind words! We thank you for your business and look forward to your next visit!


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  • I'mvery happy with the service I received.

    I had a easy sales and trade in process. I was able to get what I wanted.

    Dealer Response

    Frank, your positive review means a lot to us and we?re happy we could help you! Thank you so much for being one of our valued guests and we look ...


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    I had a easy sales and trade in process. I was able to get what I wanted.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Frank, your positive review means a lot to us and we?re happy we could help you! Thank you so much for being one of our valued guests and we look forward to your next visit!


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  • Good Guys

    Great team, great price, great work. Great salesman Mikki!

    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Jack. Thank you so much for being one of our...


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    Great team, great price, great work. Great salesman Mikki!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Jack. Thank you so much for being one of our valued guests and we look forward to your next visit!


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  • Great experience!!!

    I highly recommend shamaley ford. Armando Alatorre and Felipe Espinoza gave the best customer service ever! Thank you for your help and providing ...

    Dealer Response

    Thank you Maria for the kind words about Armando and Felipe! We are thrilled that you had such a great car buying experience here with us! We look...


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    I highly recommend shamaley ford. Armando Alatorre and Felipe Espinoza gave the best customer service ever! Thank you for your help and providing a great shopping experience!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Maria for the kind words about Armando and Felipe! We are thrilled that you had such a great car buying experience here with us! We look forward to your business with us again!


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  • 2016 Mustang

    What a great experience , Mr Canales was very helpful, knowledgeable and very professional through the whole process.

    Dealer Response

    We're happy to hear that our staff was able to provide you with excellent service and knowledgeable expertise, Samuel! We hope to see you again soon!


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    What a great experience , Mr Canales was very helpful, knowledgeable and very professional through the whole process.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to hear that our staff was able to provide you with excellent service and knowledgeable expertise, Samuel! We hope to see you again soon!


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